1232-Training Officer

Job description

CITY AND COUNTY OF SAN FRANCISCO

DEPARTMENT OF HUMAN RESOURCES

JOB CODE TITLE: TRAINING OFFICER JOB CODE: 1232

Business Unit: COMMN

DEFINITION:

Under general supervision, a Training Officer performs journey-level work in the development and presentation of training programs and facilitated events for City and County employees, supervisors, managers, and performs related duties as required.

DISTINGUISHING FEATURES:

The 1232 Training Officer is the journey-level position that is responsible for the development, delivery, evaluation, and administration of training programs and facilitated events. This class is distinguished from the 1237 Training Coordinator in that the higher level supervises and/or manages large scale training and complex programs.

SUPERVISION EXERCISED: May supervise support staff as needed.

EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES:

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code (class) and are not intended to be an inclusive list.

1. Develops client relationships and performance agreements that are consistent with the client's needs, the organizational culture, the practitioner's ability to perform, and the ethical standards of the human resources development professional; and discusses requests to identify the general content, boundaries, and guidelines before providing the training session.

2. Designs/adapts appropriate assessment tools or approaches such as interviews, questionnaires, survey questions, and collects the necessary information for assessing learning needs, determining appropriate instructional design and content, identifying target populations, and evaluating the effectiveness of previous related training programs.

3. Assesses individual, team, and organizational learning needs by analyzing information obtained from assessment tools, interviews, reports, complaints, other documents and/or consultations with other agencies or groups.

4. Designs and develops learning programs, facilitated events, seminars, conferences, and materials.

5. Coordinates training programs, facilitated events, seminars, and conferences that involve planning and scheduling the activities of trainers and other support personnel, and arranging facilities.

6. Conducts training programs that include, but not limited to, making presentations, facilitating group discussions, and leading and monitoring group activities.

JOB CODE TITLE: TRAINING OFFICER JOB CODE: 1232

Business Unit: COMMN

7. Evaluates the effectiveness of training programs, facilitated events, and seminars, and writes various reports.

8. Provides coaching and consulting to managers, supervisors, and employees on a variety of issues.

9. Proposes, promotes, and/or markets training programs, facilitated events, seminars, and conferences by writing proposals, and securing support and approval from City or department managers.

10. Provides instructional and facilitation guidance to technical experts in areas such as meeting learning goals and objectives, and following professional Training and Development standards.

11. Administers instructional programs requiring the services of contractors to ensure the delivery of high-quality, cost-effective training.

12. Researches and prepares written budget estimates, training charges, and/or justifications for the costs of specific training programs, and assists management personnel on fiscal and program decisions.

13. Performs related duties and responsibilities as assigned.

JOB RELATED AND ESSENTIAL QUALIFICATIONS:

Knowledge of: Principles of adult learning.

Ability to: Research/data collection; problem solve; give presentations; facilitate/coach; manage group process; develop and design training; plan and coordinate; use training technology and computers; establish and maintain effective working relationships; and speak and write in a clear and effective manner.

EXPERIENCE AND TRAINING GUIDELINES:

1. Possession of a baccalaureate degree from an accredited college or university; AND

2. Two (2) years of verifiable experience designing, organizing, and conducting employee training programs.

SUBSTITUTION:

1. Additional experience as described above may be substituted for the required education on a year-for-year basis. Thirty (30) semester units/forty-five (45) quarter units equal one year of experience.

2. Possession of a Master of Arts degree may be substituted for one year of the required experience.

3. Verifiable experience in teaching adults and developing lesson plans may be substituted for the required experience on a year-for-year basis.

JOB CODE TITLE: TRAINING OFFICER JOB CODE: 1232

Business Unit: COMMN

Essential duties require the following physical skills and work environment: ability to stand for a prolonged period of time, drive to various training sites, use various computer software and equipment, and lift and move up to 25 pounds.

Effective Date: 12/17/73

Amended Date: 4/28/04

Reason for Amendment: To accurately reflect the current tasks, knowledge, skills, and abilities defined in the most recent job analysis conducted for this job code.

Standard information

Disaster service work

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Historic and future compensation