Career Opportunity

Meter and Service Data Manager (1825) - Power Enterprise - SFPUC - (155610)

Recruitment: RTF0155609-01156760

Published: July 07, 2025

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

•    Application Opening: July 7, 2025
•    Application Filing Deadline: July 13, 2025

WHO ARE WE? 
San Francisco Public Utilities Commission (SFPUC)
Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.gov

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality. 

To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.gov/about-us/careers-sfpuc

Role description

The Power Enterprise operates SFPUC's two clean power services, Hetch Hetchy Power and CleanPowerSF.  We provide clean, affordable, and reliable electricity for thousands of residents and businesses throughout San Francisco and in seven other counties where the City has powered infrastructure.  The Retail Services team is responsible for meter and service data management, load forecasting, electric rates assignment, Wholesale Distribution Tariff compliance, compliance reporting, and a host of other operational support for Power Enterprise.

Under direction of the SFPUC Power Enterprise Retail Services Manager, the Meter and Service Data Manager is responsible for effective leadership, planning operations, and coordination of Meter Data Management functions within the Retail Services team. This role monitors, supports, plans and supervises the work of staff focused primarily on electric meter and service data management for Hetch Hetchy Power customers and facilities and for Power Enterprises’ Settlement Quality Meter Data reporting to California Independent System Operator (CAISO). This includes complex analytical work including verifying calculations, complex meter and billing configurations, and analyzing and processing large datasets of electric meter data.

The essential duties of this position include, but are not limited to the following:

• Plans and directs difficult and detailed staff work involving highly complex meter and service data issues across thousands of meters and services, as well as customer billing issues involving data estimation, back-billing and netting of submeters.   
• Direct and oversee the calculation and validation of determinants for monthly invoices under the current Wholesale Distribution Tariff agreement with PG&E.              
• Direct staff on reviewing, preparing, and analyzing meter, service and billing data for customers, including financially significant services; leads or coordinates work across groups and/or with external parties to resolve issues.            
• Plans, develops and directs the production of complex operating procedures including meter and service data management; rate assignment; projections of load and revenue for cost/benefit analysis, project planning, and budget development; and Wholesale Distribution Tariff compliance and invoice reconciliation.     
• Ensure the accuracy of billed and reported electric usage and demand, including Time-of-Use allocations.
• Monitor and improve meter and service data management processes to increase efficiency, accuracy, and compliance with Power Enterprise rules and regulations, CPUC guidelines and Wholesale Distribution Tariff requirements.      
• Analyze large datasets of electric usage, demand and billing data to identify discrepancies, trends, and performance improvements, and provide actionable insights to other Power Enterprise teams and City Departments.
• Working independently, researches, analyzes and makes policy recommendations based on financial implications and evolving regulations within the CAISO and CPUC.              
• Generate reports for internal stakeholders and regulators.
• Related duties as assigned.

How to qualify

Education: Possession of a baccalaureate degree from an accredited college or university AND

Experience: Seven (7) years of full-time equivalent experience performing professional level analytical work. Qualifying professional-level analytical work includes analysis, development, administration, and reporting in major programs and functions of an organization in the areas of budgets, contracts, grants, policy, or other functional areas related to the duties of positions in the 182X Class series.

Substitution: Possession of a graduate degree (Master's degree or higher) from an accredited college or university with major coursework in specialized subject matter areas such as public or business administration, management, business law, contract law, public policy, urban studies, economics, statistical analysis, finance, accounting or other fields of study closely related to the essential functions of positions in the Class series may be substituted for one (1) year of required experience.

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of 2 years). Thirty (30) semester units or forty-five (45) quarter units equal one year.

One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Desirable Qualifications: The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

• Experience with business operations for an electric utility                                                
• Experience supporting implementation of and utilizing Oracle C2M system
• Expertise in meter data management for an electric utility, including Validation, Estimation and Editing
• Strong quantitative skills, including but not limited to the ability to organize and analyze large datasets, conduct statistical analysis and develop spreadsheets for supply/demand forecasting, budgeting, and financial analysis

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications. 

Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at How to Verify Education Requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. 

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. 

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures: After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Supplemental Questionnaire Examination (Weight: 100%): Candidates who meet minimum qualifications will be invited via a separate link to complete the Supplemental Questionnaire Examination. The purpose of the Supplemental Questionnaire Examination is to evaluate the experience, knowledge, skills and abilities that candidates possess in job-related areas, which have been identified as critical for this position and include, but are not limited to: 

• Knowledge of electric utility operations, including metering, billing, and service data processes    
• Knowledge of local, state, and federal regulations and compliance standards related to electric utility operations, including meter and service data management   
• Knowledge of rate design, load forecasting, and cost-benefit analysis related to utility operations and project planning               
• Ability to oversee and direct the work of subordinate staff, including leading or coordinating work across groups to resolve issues    
• Ability to collect, synthesize, analyze, and interpret a wide variety of information and data and conduct extremely difficult analytical studies, including ability to process and analyze large datasets
• Ability to monitor and improve operational processes, make recommendations with appropriate justification and develop/implement a plan of action        
• Ability to communicate clearly, concisely and in a well-organized and effective manner, both orally and in writing, including the ability to prepare reports and compliance documentation  
• Ability to establish and maintain effective working relationships with departmental staff, representatives of other agencies and the public

A passing score must be achieved on the Supplemental Questionnaire Examination in order to continue in the selection process and be placed on the eligible list.

Candidates will be placed on the eligible list in rank order according to their final score. Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

The department may administer additional position-specific selection procedures to make final hiring decisions.

What else should I know?

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. 

The duration of the eligible list resulting from this examination process will be of 12 months, and may be extended with the approval of the Human Resources Director. 

Certification: The certification rule for the eligible list resulting from this examination will be Rule of Three Scores.

Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov and begin the application process. 

•    Select the “Apply Now” button and follow instructions on the screen 

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com). 

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. 

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst, Stefanie Lim, at SMLim@sfwater.org or 415-916-6632.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.