Career Opportunity

Admission Attendant (3302) – Citywide – (C00364)

Recruitment: REF54935P

Published: August 26, 2025

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.

THIS IS A CITYWIDE EXAM

• Application Opening: August 27, 2025
• Application Deadline: This job ad will close no sooner than September 10, 2025

Role description

Under immediate supervision in Fine Arts Museums, the Asian Art Museum and Recreation and Park Commission facilities, Admission Attendants sell tickets, admit patrons to the facilities and perform other duties as required. The essential functions include: Selling, distributing and/or collecting tickets, passes, membership, audio tour and other products; operating a cash register or a computerized system to register sales transactions; setting up money trays to make change; preparing deposits; providing customer service and information to patrons and staff; assisting with crowd control, counting visitors and verifying admission receipts; assisting in the issuance of will call tickets; greeting and meeting groups and school tours; assisting with coat check and information area; maintaining inventory of admission tickets, audio sets and other products; and checking and ensuring automated systems are functioning properly by cleaning, dusting, replacing and/or changing receipt tapes, ticket rolls, and ink cartridges.

Examples of Important and Essential Duties:

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code (class) and are not intended to be an inclusive list.

1. Sells, distributes and/or collects tickets, passes, membership, audio tour and other products by personally receiving various types of payment from patrons of Park & Recreation and museum facilities. Operates a cash register or a computerized system to register sale transactions.

2. Sets up money trays by obtaining sufficient amounts of different denominations of dollars and coins in order to make change for Park & Recreation and Museum patrons.

3. Prepares deposits by summarizing all receipts on a daily basis and preparing forms such as cash reconciliation sheet and deposit slip in order to bank monies at the end of a shift.

4. Provides excellent customer service and information; responds to patrons' requests for directions and information about facilities & fees and other questions to aid patrons in their use and enjoyment of facilities and actively promote sale of membership, audio tour, and products sold by the organizations.

5. Assists with crowd control, counts visitors and verifies admission receipts; assists in the issuance of will call tickets, greets and meets groups and school tours; and assists with coat check and information area.

6. Maintains inventory of admission tickets, audio sets and other products by tracking and maintaining appropriate level of inventory.

7. Checks and ensures automated systems are functioning properly by cleaning, dusting, replacing and/or changing receipt tapes, ticket rolls, and ink cartridges. Contacts outside vendors for any repair if needed.

Please note that incumbents in this classification may be required to perform duties as listed in the class specification, which can be found on DHR’s website: https://careers.sf.gov/classifications/.   

How to qualify

Minimum Qualifications:
Experience: One (1) year (2000 hours) verifiable experience as an admission attendant, cashier or comparable position which requires assisting customers and handling cash on a daily basis.

Notes:

1. Applicants must meet the minimum qualifications by the final filing date unless otherwise noted.
2. One year of full-time experience is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above (40) hours per week are not included in the calculation to determine full-time experience.

Verification of Education and Experience: 
Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications.  

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://careers.sf.gov/knowledge/experience-education/. 

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Procedure

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Admissions Attendant CORE Examination (Weight = 100%):
Candidates will be administered a computer based multiple-choice test to determine their relative knowledge, skill, and ability level in one or more of the following job-related areas as appropriate. These areas may include, but not be limited to:

• Ability to use mathematical formulas (e.g., subtraction, addition, multiplication, and division) to perform calculations and analysis
• Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Ability and skill to remain calm in stressful situations, including during escalated customer interactions
• Ability and skill to promote positive working relationships with coworkers
• Ability and skill to read detailed information and select the appropriate option via computer or written forms
• Ability and skill to operate computer systems, payment terminals, printers, telephones, audio guides, or other electronic and mechanical devices
• Decision-making ability
• Knowledge of handling and accounting for various types of payment

Those applicants meeting the Minimum Qualification will be emailed a web link that will allow them to take the online Admissions Attendant Core Exam along with the exact date and time of the examination. This computer-administered test can be taken at home or at a location of one’s convenience. Candidates must have access to a computer and reliable internet connection to participate in this exam. Questions are presented one at a time on the computer screen. There is no penalty for guessing. A passing score must be attained on this test in order to continue further in the selection process.

This is a standardized written multiple-choice examination. In accordance with Civil Service Rule 111.11.4, inspection privileges do not apply to the questions and answers in this examination.

The score you achieve on this examination shall be valid and "banked" for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take this test again should you apply and be found eligible for a future announcement for which this particular test is used. If the test for this future announcement is held within one year of the date of this examination, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the test. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which this test is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

If a significant modification is made to this exam in the future, the application of “banked” scores may no longer be appropriate. In such a rare circumstance, candidates with “banked” scores would be required to re-take the exam sooner than the three-year period specified above.

Candidates must achieve a passing score on the examination in order to be placed on the resulting eligible list.

Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 24 months, and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see the city’s Position Counts by Job Codes and Departments.

Terms of Announcement and Appeal Rights
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at https://careers.sf.gov/.]

The terms of this announcement may be appealed under Civil Service Rule 110.4.  Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement.  Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at https://sf.gov/departments/civil-service-commission.

What else should I know?

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

Where to Apply 

All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit https://careers.sf.gov/ to begin your application process.  

Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall, 1 Dr. Carlton B. Goodlett Place, Room 110. 

Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues. 

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu,@smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email from notification@smartrecruiters.com that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. 

If you have any questions, you may contact Anita Nham at anita.nham@sfgov.org Recruitment ID: REF54935P

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.