Career Opportunity

BUSINESS SERVICES MANAGER (0932)-HETCH HETCHY WATER AND POWER-SFPUC (161040)

Recruitment: RTF0160822-01105248

Published: February 18, 2026

Accepting applications until: March 13, 2026

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

Application Opening: February 18, 2026

Application Filing Deadline: March 13, 2026

Recruitment ID: PBT-0932-161040/ RTF0160822-01105248

This is a Position-Based Test Conducted in accordance with CSC Rule 111A.

WHO ARE WE?
San Francisco Public Utilities Commission (SFPUC)
Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.org/.

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality.

To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.org/about-us/careers-sfpuc

Role description

ABOUT HETCH HETCHY WATER AND POWER
This position is located within Hetch Hetchy Water and Power, and the reporting location is in Moccasin, CA (located 140 miles east of the San Francisco Bay Area; requires a 5-hour round trip commute by car in fair weather).  

Hetch Hetchy Water and Powers Division’s mission is to efficiently and reliably operate and maintain the Hetch Hetchy water and Power system in a manner that is inclusive of environmental and community interests, sustain the resources entrusted to the division’s care, and maintain consistency with the San Francisco Public Utilities Commission organizational values (service, excellence, trust, respect, teamwork, equal opportunity, communication, stewardship, and safety).

Role Description:

Business Services Manager is responsible for development and administration of Hetch Hetchy Water and Power’s operational budget ($61m), and capital and programmatic budgets ($1b over 10 years); acting as lead Hetch Hetchy Water and Power Division liaison to SFPUC senior staff and other partnering agencies and utilities; managing relationships and negotiating service agreements with local agencies and utilities to uphold the San Francisco Public Utility Commission’s objectives and Raker Act requirements; contract administration including governmental Memorandum of Understanding (MOU) Agreements development and administration; administrative services and organizational development (e.g., payroll, recruiting, training & personnel development), and records management; and managing guest service and housing/property management.

Ideal Candidate

The ideal candidate will demonstrate a dedication to public utilities and leading multifunctional teams.

Essential Duties

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Act as lead Hetch Hetchy Water and Power Division liaison to SFPUC senior staff and other partnering agencies and utilities.
2. Development of Hetch Hetchy Water and Power’s operational budget, and capital and programmatic budgets and plans: Directs and coordinates staff to develop comprehensive Hetch Hetchy Water and Power’s operating, capital, and programmatic budgets and plans; works with other Division managers to analyze program goals, and/or operational risks and shortfalls and develop detailed justifications and persuasive arguments for budget proposals and initiatives.
3. Administration of Hetch Hetchy Water and Power’s operating, capital, and programmatic budgets and plans: Directs and coordinates staff engaged in administering and monitoring operating, capital, and programmatic budgets and plans; implement and closely monitor budget expenditures; identify and provide reports on budget health and practical options for potential cost overruns; manage and supervise finance and program controls for Hetch Hetchy Water and Power Division’s Rehabilitation and Repair (R&R) and Capital programs.
4. Manage relationships and negotiate service agreements with local agencies and utilities to uphold the San Francisco Public Utility Commission’s objectives and Raker Act requirements: Develop, administer, and monitor of Memorandum of Understanding Agreements with other governmental agencies, including the National Park Service, the USDA Forest Service, Tuolumne County, and various neighboring governmental agencies; ensure compliance with relevant City ordinances and statutes, including the Raker Act.
5. Contract administration including governmental Memorandum of Understanding (MOU) Agreements development and administration: Direct and coordinate staff engaged in procuring and administering Hetch Hetchy Water and Power Division professional service contracts; ensure compliance with state and federal laws, city ordinances, and administrative policies; direct staff in the review and processing of progress payments.
6. Manage the administrative services functions of the Hetch Hetchy Water and Power Division: Directs and coordinates staff (i.e., City employees and consultants) in ensuring compliance and efficiency of organizational processes (e.g., payroll, records management, progressive discipline), adherence to WECC/NERC regulatory responsibilities related to personnel and training (PER and CIP);accounting, and financial reporting functions (e.g., guest service and housing/property management; and oversight of Hetch Hetchy Water and Power Division health and safety needs.
7. Manage organizational development functions of the Hetch Hetchy Water and Power Division: Directs and coordinates staff (i.e., City employees and consultants) in develop and implement staffing plans (e.g., recruitment, retention, training) to meet Hetch Hetchy Water and Power Division's the organizational objectives within budget and City policies and constraints; manages and collaborates with others to evaluate and implement goals, responsibilities, and policies and procedure.
8. Engage in special projects as needed.

How to qualify

Minimum Qualifications:

Education: BA/BS Degree in Finance, Business Administration, Public Administration, or Related Field

Experience: Minimum 5 years of experience with finance, budgets, AND contract administration of which 3 years must include supervising professional.

License: Possession of a valid Driver's License (California issued by time of hire).

Education Substitution: Additional qualifying full-time work experience (2000 hours equal one year) as described above may substitute up to two (2) years of the required education. One (1) year of work experience equals to 30 semester units or 45 quarter units.

Must be able to work off-hours, holidays, weekend shifts and be available for emergency call back as required.

Desirable Qualifications:

1. Management experience in budget development and administration for publicly owned utility.

2. Management experience in contract administration with government Memorandum of Understandings.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications. 

Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at How to Verify Education Requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. 

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. 

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures: After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Supplemental Questionnaire Examination (Weight: 100%): Candidates who meet minimum qualifications will be invited via a separate link to complete the Supplemental Questionnaire Examination. The purpose of the Supplemental Questionnaire Examination is to evaluate the experience, knowledge, skills and abilities that candidates possess in job-related areas, which have been identified as critical for this position and include, but are not limited to: 

• Knowledge of operating, capital, and programmatic budget administration for medium to large publicly owned utilities.
• Knowledge of risk management for medium to large publicly owned utilities.
• Ability to negotiation and build/maintain relationships with stakeholders (e.g., neighboring utilities, state and federal organizations, other City departments and PUC divisions).                                                                                                                      

A passing score must be achieved on the Supplemental Questionnaire Examination in order to continue in the selection process and be placed on the eligible list.

Candidates will be placed on the eligible list in rank order according to their final score. Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

The department may administer additional position-specific selection procedures to make final hiring decisions.

What else should I know?

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. 

The duration of the eligible list resulting from this examination process will be of 12 months, and may be extended with the approval of the Human Resources Director. 

Certification: The certification rule for the eligible list resulting from this examination will be Rule of the List.

Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov and begin the application process. 

•    Select the “Apply Now” button and follow instructions on the screen 

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com). 

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. 

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst, Najeebah Mpagazi-Spearman, at NMpagaziSpearman@sfwater.org. 

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.