Career Opportunity

Senior Network Engineer, Department of Technology (1043)

Recruitment: REF54D

Published: April 12, 2022

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

The Department of Technology is the centralized technology services provider within San Francisco City & County government, delivering technology infrastructure and services to approximately 33,000 employees and 800,000 residents. The department has an annual operating budget of over $130M and contains over 220 employees. Core service areas include: Infrastructure and Operations, Technology Security, Service Delivery & Management, Enterprise Applications, Project Management Office, Public Safety Systems & Wiring, Affordable Housing Broadband, Technology Administration, Policy & Governance and IT Public Communications. 

Role description

Position:

The Senior Network Engineer assignment is in a highly technical area and will support a large enterprise Network WAN/LAN & computing environment. This is a (24x7) 365days operation Center and support is extremely needed for projects and on-going support. The Senior Network Engineer will provide functional and technical expertise; develop and/or modify procedures to solve LAN/WAN issues; perform multiple software functions and support hardware platforms. The Senior Network Engineer will be involved in projects Upgrade the network and VOIP project which will take a few years to accomplish working with the latest Cisco Technologies such as ACI, SDN and APIC.

The Senior Network Engineer will need the knowledge of basic and advanced functions for the support of multiple core network hardware, complex data centers, and software components on this large enterprise network; analysis and evaluation, integrate, implement and maintain to troubleshoot networks across similar and or dissimilar technology platforms. Under direct supervision of the Director of the Technology Office, the Senior Network Engineer is responsible for driving the continuous improvement of the City’s WAN and LAN Networks to include planning, management, security and stability of the enterprise.  The incumbent will provide functional guidance to IS Engineer – Seniors and other members of the team; provide functional and technical expertise to formulate computer system scope and objectives; develop and/or modify procedures to solve problems using information systems; prepare detailed documentation for data center operations; manage DCIM software platforms; and support hardware platforms.  Assignments are in highly technical and business functional areas.

Essential Job Duties and Functions: 

• Proactively manage WAN/LAN Network growth with a focus on reliability and dependability ensuring 24x7 availability for the new Network being implemented
• Good understanding of various Network infrastructure and devices such as Cisco, Palo Alto, and F5 technologies.
• Identify and drive process improvements including efficiencies in cost structure.
• Assist IS Engineers Principals with the overall technical direction of the CCSF WAN/LAN infrastructure.
• Review Established Disaster Recovery Plans for adequacy and assist with the execution and appropriate remedial action to address any deficiencies.
• Assist and maintain keeping the network infrastructure documentation and topologies up to date.
• Ability to work with vendors and team members for installation of such items as routers, firewalls, switches, virtualization equipment, mainframe and Oracle Exalogic/Exadata systems.
• Interface with users, engineers, and other analysts for multi-department system projects and system related activities to meet the needs of the department.
• Must be able to get along with others, i.e., peers, supervisors, outside customers, and vendors.
• Intermediate experience with Infrastructure-Based Processes such as: Monitoring, Capacity Planning, Facilities Management, Performance Tuning, Asset Management, Disaster Recovery and High Availability.
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Ability to prioritize and handle multiple projects
• Strong attention to detail and organizational skills
• Provide after-hours support and access as required
• Provide strong customer service and assist with facilitation and collaboration between project teams and clients.
• Work closely with our other Systems and Network Engineers and Network Operations Staff to ensure network connectivity requirements are fulfilled in a timely manner.
• Attend planning meetings and work closely with application development teams.
• Review, analyze, and resolve operational problems and create report if necessary
• Perform other duties as assigned.
• Mentor junior Network Engineers

How to qualify

1.  An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field]; AND

2.  Three (3) years of experience analyzing, installing, configuring, enhancing, and/or maintaining the components of Oracle database environments.

SUBSTITUTION:  Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/ forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Special Requirements:

Essential duties require the following physical skills and work requirements: May require sufficient strength and coordination for lifting, pushing, pulling and/or carrying the weight of computer systems equipment. May require bending, stooping and/or crawling in order to install or repair computer systems hardware. May require hand/eye coordination and manual dexterity for taking apart casings, installing parts and reconnecting computer systems hardware. May involve extensive VDT exposure.

Desirable Qualifications: 

• 2 years experience with Cisco routers and switches
• CCNA or CCNP certifications up to date
• Experience with Project Management.
• Intermediate experience with DCIM, Excel, Visio and SolarWinds Monitoring software
• Experience with fiber optic cabling and Ethernet cabling

Note: 

1. Medical Testing: Prior to appointment, eligible candidates must successfully pass the TB testing process. 

2. Security Clearances & Background Investigations: Positions in this classification may require that successful candidates who become eligible for appointment may be required to go through a background investigation to determine the candidate’s suitability for employment in this classification. Factors considered in the investigation may include employment history, use of illegal/controlled substances. Reasons for rejection based on this investigation may include, but not limited to: applicable convictions, repeated or serious violations of the law, inability to accept supervision, inability to follow rules and regulations, falsification of application materials and/or other relevant factors. Failure to obtain and maintain security clearance may be basis for termination. 

IMPORTANT: Applicants are REQUIRED to attach a resume and a statement of interest at the time of filing by using the "additional attachments" link contained within the application.

What else should I know?

Benefits: https://sfdhr.org/benefits-overview

Compensation:  $131,924 - $165,958 annually

How to Apply:

• Applicants are encouraged to apply immediately as this recruitment may close at any time.
• Important:
  • Your application MUST include a resume.  To upload, please attach using the "additional attachments" function.

You may contact Carol Wong via email at Carol.x.wong@sfgov.org with questions regarding this opportunity.

Right to Work:

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.  Please be informed that the Department of Technology will not sponsor visa applications/transfer.

In addition, all City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment.  For details on how it is applicable to your employment, please click here.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

All your information will be kept confidential according to EEO guidelines.

Carol Isen - Human Resources Director

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.