1043-Technology Engineer - Senior

Job Description

CITY AND COUNTY OF SAN FRANCISCO

DEPARTMENT OF HUMAN RESOURCES

JOB CODE: 1043

TITLE: Technology Engineer - Senior

DEFINITION

Under general direction, analyzes, plans, designs, implements, maintains, troubleshoots and enhances technology. Serves as the senior technical contributor for systems or platforms.

DISTINGUISHING FEATURES

The 1043 Senior Technology Engineer is the advanced journey level in the Engineer series. The class is distinguished from the journey level 1042 Technology Engineer by the complexity and size of the systems or network supported. It is also distinguished from the Journey level by the amount of discretion exercised over technical issues, problems and resolutions, and that it possesses a significant level of specialized technical and functional expertise beyond that expected at the Journey level. This level is distinguished from the Principal level 1044 Technology Engineer - Principal in that Senior level exercises no or limited supervisory responsibilities or the lower technical leadership displayed. Positions at this level require highly specialized knowledge, abilities, skills and experience and often exercise independent judgement in the performance of their duties. The Senior level formulates recommendations consistent with directives, policies, standards and regulations. Work is judged primarily on overall results with great latitude in determining work methods and assignment requirements. The Senior has greater authority over assignments and decisions required to complete the work than lower level classifications.

The Technology Engineer series is distinguished from the Technology Analyst/Designer series as the Technology Engineers build, implement, and maintain core technology infrastructure, whereas the Technology Analyst/Designers analyze business needs, designs systems and services, and oversee implementation and ongoing improvement.

SUPERVISION EXERCISED

May provide supervision to subordinate Technology Engineer staff or other technical staff. May serve as the lead technical person in a work unit. May provide consultation and guidance to other Technology job families. Supervisory responsibilities are ancillary to the main intent and focus of the position.

EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Determine requirements for the development or enhancement of systems or platforms that support the backbone for the City and County of San Francisco's technology. May re-search and conduct feasibility studies on new technologies.

2. Design, plan, integrate, test, implement, document and enhance the physical and logical components of systems or platforms. This may involve the analysis and evaluation of systems software, hardware and communications strategies.

3. Analyze, detect, identify and correct platforms or systems.

4. Provide 24-hour on-call support for incident response, troubleshooting, and recovery procedures for mission-critical services.

5. Act as the liaison between vendors, technical support hot-lines and departments to re-solve systems or platform problems. Coordinate and implement measures through vendor collaboration.

6. Facilitate the demonstration and training of staff in the use of new technology products.

7. Document procedures and troubleshooting techniques related to systems/products develop and review documentation prior to general distribution.

8. Plan, develop and implement backup, recovery, and business continuity procedures for large systems and platforms.

9. Ensure that management procedures do not negatively impact users or system performance; communicate with managers regarding system performance and operational is-sues. Suggest improvements to management.

10. Monitor daily systems performance and execute corrective measures.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of: the basic and advanced functions and interactions for the core hardware and software components that comprise systems or platforms. Analysis and evaluation techniques to plan, design, integrate, implement, maintain and troubleshoot systems or networks across similar and dissimilar technology platforms.

Ability or Skill to: determine the systems or platform requirements to plan for or enhance the core infrastructure, application, or data needs for the Enterprise system or network. Solve problems with minimal disruption or impact to the system or network. Exercise judgement, decisiveness and creativity in designing, planning, troubleshooting and integration of systems or platforms based on the potential benefits and/or consequences. Develop alternative solutions within established guidelines and standards. Communicate effectively; establish good working relationships with other technology professionals, vendors, management and departments. Read and understand professional journals, manuals and literature. Prioritize competing re-quests for service.

MINIMUM QUALIFICATIONS

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education:

An associate degree in computer science, computer engineering, information systems, or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].

Experience:

Three (3) years of experience analyzing, installing, configuring, enhancing, and/or maintaining the components of a system or platform.

License and Certification:

Substitution:

One year of additional experience as described above may be substituted for the required degree.

Completion of the 1010 Information Systems Trainee Program may be substituted for the re-quired degree.

SUPPLEMENTAL INFORMATION

PROMOTIVE LINES

ORIGINATION DATE:

05/17/1997

AMENDED DATE:

06/27/16; 09/09/16; 11/03/23; 06/23/26

REASON FOR AMENDMENT:

To accurately reflect the current tasks, knowledge, skills & abilities, and minimum qualifications.

BUSINESS UNIT(S):

COMMN SFMTA SFCCD SFUSD

Standard Information

Disaster Service Work

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Historic and future compensation