Career Opportunity

Human Services Technician – Department of Disability and Aging Services - Human Services Agency (2904) (119793)

Recruitment: RTF0119792-01133765

Published: May 06, 2022

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About:

• Application Opening – April 22, 2022
• Application Deadline – May 6, 2022 
• Extended Deadline - May 13, 2022
• Compensation: $67,158.00-$81,562.00 Yearly
• Class Specification: City and County of San Francisco (jobapscloud.com)
• List ID: CBT-2904-119793; RTF0119792

At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential.  We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

Our Commitment to Racial Equity

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.

Role description

Under direction, the 2904 Human Services Technician performs a variety of duties to assist professionals in HSA's Department of Disability and Aging Services (DAS). The Human Services Technician may work in DAS's In Home Support Services (IHSS) program or its Adult Protective Services (APS) program.

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.

Adult Protected Services Essential Duties

1. Assists Social Workers by transporting clients to and from medical, legal, financial, social services appointments, other miscellaneous appointments, or stores both inside and outside of San Francisco.
2. Obtains and delivers various items such food and/or other household items as requested by the client.
3. Makes routine home visits to observe, record, and report client living conditions, ensuring client safety and wellbeing in their home.
4. Reports abuse/neglect to Protective Service Workers/Social Workers when client abuse/neglect is witnessed and/or if the client reports abuse/neglect. 5.
5. Reserves City vehicles from the car desk and drives City vehicles. Informs the car desk of any car malfunctions or maintenance issues.
6. Attends job-related trainings to learn about issues that affect clients (i.e. elderly or dependent adults, Veterans).
7. Cleans and disinfects items used to transport or assist clients.

In Home Supportive Services Essential Duties:

1. Reviews individual providers’ timesheets before payroll processing to ensure accuracy, makes corrections when timesheet violations occur, and answers related timesheet questions.
2. Trains individual providers on how to fill out their timesheet.
3. Serves as the liaison between clients and individual providers.
4. Provides employment verification for individual providers.
5. Compiles and gathers necessary documentation to conduct employment enrollment for new individual providers. 6. Conducts orientation for new individual providers to inform them of related rules and regulations.

Essential Duties for Both Programs

Assists in maintaining client case records by ensuring that they are correctly filed (i.e. identifying and obtaining missing documents, filing new materials, updating standard forms).

Performs general office duties such as photocopying, filing, answering the telephone, maintaining case files, completing various forms, using the computer.

Greets people in a friendly and professional manner in-person or by telephone. Listens intently and responds appropriately to questions in accordance with related laws and Agency policies and procedures.

How to qualify

Experience: One (1) year of experience in providing services to seniors  or  adults with disabilities in a public or private setting. An example of qualifying experience would be a case aide or para-professional in an adult services or in-home supportive services program, adult care facility, group home, residential treatment facility, shelter workshop for developmentally delayed, or nutritional sites. Experience as an independent provider is not qualifying experience.

Substitution of Experience: Fifteen (15) semester units (or equivalent quarter units) of coursework, from an accredited college or university, in child development, social welfare, social/human services, sociology, or other social or behavioral science may be substituted for up to six (6) months of the required experience as described above.

Verification of Experience and/or Education:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Multiple Choice Examination (Weight: 100%)

Candidates who meet the minimum qualifications will be invited to take a multiple-choice exam. The multiple choice exam will be administered either on a computer or in a paper format. The type of format will depend on the size of an qualified applicant pool. Qualified candidates will be notified of the type of exam format in their exam appointment notification. The exam will measure essential knowledge, skills, and abilities in job-related areas which may include, but not be limited to:

• Ability to communicate in a clear and concise manner that is easily understood.
• Skill to be detail-oriented.
• Ability to provide courteous customer service in-person and by telephone.
• Interpersonal Skills.
• Knowledge of and ability to operate office equipment.

The above test components are considered standardized and, therefore, test questions and answers are not available for public inspection or review.

Note: A passing score must be achieved on all examination components in order to be placed on the eligible list.

What else should I know?

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 12 months, and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2021-22.pdf

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/.]

The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.

Additional Information Regarding Employment with the City and County of San Francisco

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen 

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst Josephus Cassell by telephone (415) 439-3410 or by email at josephus.cassell@sfgov.org. 

All your information will be kept confidential according to EEO guidelines.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.