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Career Opportunity

IS Business Analyst-Assistant - Access to City Employment (ACE) (1051)

Recruitment: REF3067W

Published: June 17, 2022


John Weber -
Porsche Bunton -
Leorah Dang -
Danielle Anderson -

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Department: Access to City Employment
Job class: 1051-IS Business Analyst-Assistant
Salary range: $87,724.00 - $110,344.00
Role type: Permanent Exempt What does this mean?
Hours: Full-time


The Access to City Employment Program (ACE) seeks to hire qualified individuals with a disability into permanent entry-level jobs outside the normal civil service selection process. To be hired through the ACE Program, individuals must meet the minimum qualifications of the job and provide a Certification of Disability from the California Department of Rehabilitation or a Veterans Preference Letter from the U.S. Department of Veterans Affairs.

Role description

Definition: Under general supervision, assists in the performance of various aspects of the systems development cycle; and may include needs analysis, cost-benefit analysis, structured systems analysis and design, feasibility analysis, technology and software assessment, telecommunications needs analysis, project planning and management, system installation, implementation and testing, conversion to production status, technical and procedural documentation, user training, and post-implementation assessment and administration.

Distinguishing Features: The Assistant IS Business Analyst is the entry level in the Business Analyst series. Positions at this level are distinguished from journey level Business Analysts in that more routine functions are performed with less independence. Positions at this level perform a significant portion of the work assigned to the journey level, but without the independence or full responsibility expected of positions at the journey level. Assignments are generally limited in scope and are set within procedural frameworks established by higher level positions. As experience accrues, the incumbent performs with increasing independence. Performance is measured by completion of work in a timely and accurate manner, and ability to interact with users/clients.

Examples of Important and Essential Duties: According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list. 1. Assist in the analysis of user needs and requirements; research and evaluate software. 2. Assist in conducting systems analysis and programming activities for moderately complex systems; document new and modified systems and programs. 3. Participate in the development of new applications; may test software to ensure compatibility. 4. Assist in the design of new and/or revised systems and programs, and in the coordination of integration into existing systems and procedures. 5. May perform testing necessary to debug new and revised programs. 6. Prepare procedures documentation; generate reports and statistics; design tables; update databases; prepare flow charts and other graphic presentations. 7. Assist in the provision of user training; prepare instruction and technical manuals. 8. Provide technical assistance for software and hardware problems; develop solutions. 9. Provide technical support to users; conduct feasibility studies. 10. Coordinate with users and outside vendors, when necessary, to respond to service requests; implement solutions to problems. 11. Monitor systems to ensure adequate performance and maintenance; analyze and recommend enhancements. 12. Participate in computer users meetings or meetings of related committees.

Knowledge, Skills and Abilities: Knowledge of: Electronic data processing and its applications, requirements, installation procedures, hardware, software and maintenance of systems; common operating systems; relational databases; network environments; technical writing. Ability and Skill to: Communicate effectively both orally and in writing; establish and maintain good working relations with department personnel, staff, vendors, peers, and management; understand and learn a variety of business procedures and processes; use logic and analysis to solve computer and systems problems; analyze and categorize data and information in order to determine the relationship of the data with reference to established criteria/standards; explain, demonstrate and clarify to others within established policies, procedures and standards; exercise judgement, decisiveness and creativity in situations involving a variety of predefined duties subject to frequent change; read and understand professional journals and literature.

Experience and Training: Any combination of training and experience that could likely provide the required knowledge and abilities may be qualifying. A typical way to obtain this would be: Experience: Some experience in the information systems field, including programming and system analysis useful. Training: Bachelor's degree preferably in computer science, business administration, or a closely related field. Special Requirements: Essential duties require the following physical skills and work requirements: Some positions may require sufficient strength and coordination for lifting, pushing, pulling and/or carrying the weight of computer equipment. May require hand/eye coordination for semi-skilled movements, such as taking apart casings, installing parts and reconnecting computers and for performing data entry. May involve extensive VDT exposure.

How to qualify

Minimum Qualifications: These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.  Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education: An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units 

Substitution: Experience in the information systems field, including technical support, content management, administration of network applications or system analysis may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field. Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

What else should I know?

Conviction History: As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as: Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code. Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164. Having a conviction history does not automatically preclude you from a job with the City. If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers: All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.