1051-Technology Analyst/Designer - Associate

Job Description

CITY AND COUNTY OF SAN FRANCISCO

DEPARTMENT OF HUMAN RESOURCES

TITLE: Technology Analyst/Designer - Associate

JOB CODE: 1051

DEFINITION

Under general supervision, assists in the performance of various aspects of the systems and services development and improvement cycle; and may include needs analysis, cost-benefit analysis, structured systems and business interface analysis and design, feasibility analysis, technology and software assessment, user research needs analysis, project planning and management, system installation, implementation and testing, conversion to production status, technical and procedural documentation, user training, and post-implementation assessment and administration.

DISTINGUISHING FEATURES

The 1051 Associate Technology Analyst/Designer is the entry level in the Technology Analyst/Designer series. Positions at this level are distinguished from journey level 1052 Technology Analyst/Designers in that more routine functions are performed with less independence. Positions at this level perform a significant portion of the work assigned to the journey level, but without the independence or full responsibility expected of positions at the journey level. Assignments are generally limited in scope and are set within procedural frameworks established by higher level positions. As experience accrues, the incumbent performs with increasing independence. Performance is measured by completion of work in a timely and accurate manner, and ability to interact with users/clients.

The Technology Analyst/Designer series is distinguished from the Technology Engineer series as the Technology Engineers build, implement, and maintain core technology infrastructure, whereas the Technology Analyst/Designers analyze business needs, design systems and services, and oversee implementation and ongoing improvement.

SUPERVISION EXERCISED

None.

EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Assist in the analysis of user needs and requirements; research and evaluate digital products and services.

2. Assist in conducting systems and service analysis and programming activities for moderately complex systems; document new and modified systems and services.

3. Participate in the development of new applications; may test software to ensure compatibility.

4. Assist in the design of new and/or revised systems and business processes, and in the coordination of integration into existing systems and procedures.

5. May perform testing necessary to debug new and revised programs.

6. Prepare procedures documentation; generate reports and statistics; design tables; update databases; prepare flow charts and other graphic presentations.

7. Assist in user training, research, and usability testing assists in the collection and analysis of user feedback and service performance to inform system, process, or service improvements; prepare instruction and technical manuals.

8. Provide technical assistance for software and hardware problems; develop solutions.

9. Provide technical support to users; conduct feasibility studies and evaluate options to improve systems or services.

10. Coordinate with users and outside vendors, when necessary, to respond to service requests; implement solutions to problems.

11. Monitor systems to ensure adequate performance and maintenance; analyze and recommend enhancements.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:information system and digital service delivery; principles and practices of user experience and human-centered design; operating systems; relational databases; network environments; and technical writing.

Ability or Skill to: communicate effectively both orally and in writing; establish and maintain good working relations with department staff, vendors, peers, and management; understand and learn a variety of business procedures and processes; use logic and analysis to solve problems; analyze and categorize data and information to determine the relationship of the data with reference to established criteria/standards; explain, demonstrate and clarify to others within established policies, procedures and standards; exercise judgement, decisiveness and creativity in situations involving a variety of predefined duties subject to frequent change.

MINIMUM QUALIFICATIONS

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education:

An associate degree in business administration, public administration, information systems, economics, finance, computer science, UX/UI design or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].

Experience:

License and Certification:

Substitution:

One year of experience in the information systems field, including technical support, content management, administration of network applications, system analysis, or service design may be substituted for the required degree.

Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

SUPPLEMENTAL INFORMATION

Essential duties require the following physical skills and work requirements: Some positions may require strength and coordination for lifting, pushing, pulling and/or carrying the weight of computer equipment. May require hand/eye coordination for semi-skilled movements, such as taking apart casings, installing parts and reconnecting computers and for performing data entry. May involve extensive VDT exposure.

PROMOTIVE LINES

ORIGINATION DATE:

05/17/1997

AMENDED DATE:

06/27/16; 09/09/16; 11/03/23; 06/23/26

REASON FOR AMENDMENT:

To accurately reflect the current tasks, knowledge, skills & abilities, and minimum qualifications.

BUSINESS UNIT(S):

COMMN SFMTA SFCCD SFUSD

Standard Information

Disaster Service Work

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Historic and future compensation