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Career Opportunity

Systems and Applications Engineer - Department of Emergency Management (9976)

Recruitment: RTF0121222-01150757

Published: June 22, 2022

Contact:

Kacie Kesler - kacie.kesler@sfgov.org

Apply using SmartRecruiters, the City and County of San Francisco's Application Portal Learn More

Department: Emergency Management
Job Class: 9976-Technology Expert I
Role Type: Temporary Exempt What does this mean?
Hours: Full-time
 

About:

Specific information regarding this recruitment process are listed below:

  • Application Opening: May 20, 2022
  • Application Deadline: File Immediately. This announcement may close at any time after 5:00 pm on May 31, 2022
  • Compensation Range: $142,636-$179,400 Annually
  • Recruitment ID: 121224 – RTF0121222

The current position is located at the San Francisco Department of Emergency Management (DEM) in the Administration Division (Admin). DEM manages disaster preparation, mitigation, and response; 9-1-1 dispatch, and homeland security grant distribution for the City and County of San Francisco. DEM was created in 2006 by local legislation that reorganized the Emergency Communications Department and the Office of Emergency Services into a single agency. For more information on the Department of Emergency Management, please visit: http://www.sfdem.org/.

Role Description

Within the Administration Division of DEM, the IT Team (DEM IT) manages resilient public safety systems that keep 9-1-1 operational for the City and County of San Francisco. The primary functions of DEM IT include Systems, Applications & GIS, Data Center Management, Network and Server Maintenance, Service Delivery and Project Management Office (PMO), and citywide programs overseeing Computer Aided Dispatch (CAD) replacement and Radio Systems Management. The team strives for 5-nines resilience with its core technologies of Public Safety Answering Point (PSAP) systems, including CAD, Logging Recording technology and Emergency Alerting/Notification.  DEM IT is also the data steward for sensitive and important law enforcement, fire, and medical datasets. 

Under general supervision, the Systems and Applications Engineer/Technical Expert position will be responsible for the overall systems management of the various technologies maintained by the department.  This will include analyzing, planning, implementing, maintaining, troubleshooting and enhancing large complex systems and networks within DEM. 

Essential duties include but are not limited to:

  • Conceptualizes the need for and plans and ensures maintenance, design, implementations and enhancement of commercial and public safety software packages, internally developed applications, interfaces, and datasets.
  • Oversees and assist with management of the day-to-day operations of various applications within the PSAP and general IT needs of the department.
  • Works closely with server and network engineers to ensure operational performance and support for DEM virtual server environment, storage systems, and network infrastructures
  • Manages vender relationships including scoping of application services and review of deliverables.
  • May include additional duties as assigned.

Ideal Candidate: This role epitomizes engineering with a purpose. The ideal candidate will be a knowledgeable and experienced IT professional who thrives in a small team-oriented environment. This individual will be a conscientious yet innovative team player, willing to roll-up sleeves to learn new technologies and systems.

Schedule/Hours: Typically, Monday - Friday from 8 am - 5 pm. May include occasional weekend, evening, holidays, and on-call hours based on needs of the department. Telecommuting may be available on a limited basis at the discretion of DEM management pursuant to the City’s Telecommute Policy.

How to Qualify

Education: 
An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field]; AND

Experience: 
Five (5) years of experience analyzing, installing, configuring, enhancing, and/or maintaining the components of an enterprise network.

Substitution
Additional experience as described above may be substituted for the required degree on a year-for-year basis [up to a maximum of two (2) years].  Thirty (30) semester units or forty-five (45) quarter units equal one (1) year.

Desirable Qualifications:

  • Knowledge about industry standard technologies including Identify Access Management, VDI environments, database systems and languages including SQL and Oracle, cloud environments. 
  • Experience with creating and maintaining software interfaces and data extracts.
  • Experience with public safety technologies and supervision of technical staff. 

Verification:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found here.

Verification of qualifying experience, when requested, must be documented on the employer's business letterhead and must include the name of the applicant, job title(s), dates of employment, description of job duties performed, and signature of the employer or the employer’s authorized representative. Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted. Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. Verification may be waived if impossible to obtain. The applicant must submit a signed statement explaining why verification cannot be obtained. Waiver requests will be considered on a case-by-case basis. Failure to provide the required verification, or request for waiver when requested may result in rejection of application.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

SELECTION PROCEDURE:
The selection process will include evaluation of applications in relation to minimum requirements.  Applicants meeting the minimum qualifications are not guaranteed advancement through all steps in the selection procedure.  Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates.  If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview. 

What else should I know?

Additional Information Regarding Employment with the City and County of San Francisco:

HOW TO APPLY
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

  • Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Analyst Information: If you have any questions regarding this recruitment or application process, please contact the analyst, Kacie Kesler, at kacie.kesler@sfgov.org.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.