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Career Opportunity

Patient Care Assistant (2303) - San Francisco Department of Public Health

Recruitment: REF10366L

Published: July 28, 2022


David Chalk -

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

Department: Public Health
Job class: 2303-Patient Care Assistant
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Continuous
Rule: Rule of the List What does this mean?
List type: Entrance


The Department of Public Health is accepting applications in class 2303 Patient Care Assistant, for multiple positions at all DPH facilities, including Zuckerberg San Francisco General and Laguna Honda.

  1. START with this ⚠️ REQUIRED EXAM ✅
  2. THEN, to Submit your application, click "I'm Interested" or "Apply Now"
    Don't see "I'm interested" or "Apply Now"? Click HERE.
  3. LAST, Look for a confirmation email (see HOW TO APPLY below for details)
  • Application Opening: Friday, June 24, 2022
  • Application Deadline: Continuous
  • Annual Compensation: $60.554 - $92,612
  • Recruitment ID: H00012

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of two main Divisions - the San Francisco Health Network and Population Health.

The San Francisco Health Network is the City's only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers.

**This recruitment is for multiple positions at all DPH facilities, including Zuckerberg San Francisco General and Laguna Honda.**


Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process.

Select the “I’m Interested” button and follow instructions on the screen.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up to date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (,,,,,,,,,,,,,, and

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.  

DPH statement of Diversity, Equity and Inclusion

The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the diversity of its workforce. All employees are required to participate in the Department of Public Health's work to advance equity, inclusion, and diversity through: 

  • Commitment to providing exceptional care and services to all residents of the City and County of San Francisco service population, with heightened awareness of responsiveness to racially, ethnically, and culturally diverse members of the service population and the DPH workforce. 
  • Desire and commitment to lead and participate in anti-racism, racial justice, and equity work that improves quality of patient care and employee experiences; along with the commitment and fortitude to drive change in these areas. 
  • Desire to work with, relate to, serve, and support a diverse service population and workforce.
  • Commitment to health equity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status.

Role description

Under direct supervision of a licensed nurse, the Patient Care Assistant (PCA) performs a variety of routine duties involving care of medically or mentally ill acute or sub-acute patients; performs direct patient care; observes and reports changes in the behavior and physical status of patients; provides a clean and safe environment; and performs related duties.

The essential functions include, but are not limited to:

  1. Under direct supervision, and as part of the treatment team, provides routine patient care in accordance with established policies, procedures and standards.
  2. Establishes and maintains a therapeutic and/or medical relationship with patients.
  3. As appropriate, reviews patient's admission documentation and notes pertinent facts regarding diagnoses and treatment history. Documents care according to department standards.
  4. Maintains constant and continuous communication with medical providers and staff.
  5. As directed by licensed staff; reviews and implements treatment plans, and provides one-to-one care when essential to treatment plans.
  6. Observes, records and reports patient medical, social and psychiatric behavior and physical conditions.
  7. Participates in multidisciplinary team meetings and treatment planning by reporting observations and concerns and by asking questions.
  8. Attends and participates in patient groups, case conferences, staff meetings and in-service training programs. 
  9. As assigned, completes procedures and specimen collection including phlebotomy.
  10. Adheres to health, safety, and infection control policy and resource utilization.
  11. Manages work time effectively, efficiently and productively.  AND
  12. ​​​​​​​Performs other related duties as assigned.

How to qualify

Minimum Qualifications

  1. EXPERIENCE: Six months of experience (equivalent to 1,000 hours) as a health care worker within the last five (5) years working in a health care setting AND
  2. CERTIFICATE: Possession of a current Certified Nursing Assistant Certificate issued by the California Department of Public Health**

**To qualify for these positions, your CNA certificate MUST be issued by the California DPH.  

If your CNA certification was NOT issued by California DPH, you can find out how to transfer your CNA certification to California at

Please ONLY apply (or re-apply) to this recruitment AFTER your California CNA certificate is issued.

Please provide proof of your certification by uploading your certificate to your application.

Six months of full-time employment is equivalent to 1,000 hours (based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

Applicants must meet the minimum qualification requirement at the time of application unless otherwise noted.

CONDITION OF EMPLOYMENT: Cardiopulmonary Resuscitation (CPR)/Basic Life Support (BLS) Certificate Requirement/Provision:

Possession of a valid Cardiopulmonary Resuscitation (CPR)/Basic Life Support (BLS) Certificate issued by the American Heart Association is required as a provision to employment for all positions. Candidates who do not possess such a certification may participate in this examination process and be appointed to a position(s), but will be required to obtain the certificate within two (2) weeks of hire date and maintain validity throughout length of employment. A photocopy of the valid Cardiopulmonary Resuscitation (CPR) Certificate must be provided to the appropriate supervisor of the appointment within the allotted time frame. Failure to demonstrate/show proof of possession of valid certification within two (2) weeks of hire date and throughout length of employment may result in dismissal and/or termination of employment.

Valid licensure and/or Certification must be kept current throughout length of employment. Failure to demonstrate/show proof of possession of required valid licensure and/or certification may result in dismissal and/or termination of employment.

Verification of Education and Experience: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

What else should I know?


Minimum Qualification Supplemental Questionnaire (Weight: Qualifying): Applicants may be required to complete a Minimum Qualification Supplemental Questionnaire (MQSQ) at any point in the recruitment process. The MQSQ will be emailed to the email address listed on the applicant’s online job application. Applicants must complete and submit the MQSQ as directed in the time frame indicated to continue in the recruitment process. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. All statements made on MQSQ are subject to verification and must be consistent with the online application.

Training and Experience Evaluation (Weight: 100%): Candidates will be emailed a Training and Experience Evaluation Supplemental Questionnaire at any point in the recruitment process. The Supplemental Questionnaire is designed to measure knowledge, skills and/or abilities in job related areas that have been identified as critical for satisfactory performance in this position. All relevant experience, education and/or training must be on the application in order to be reviewed in the scoring process. Candidate responses on the Supplemental Questionnaire cannot be changed once submitted. Candidates will be places on the eligible list in rank order according to their final score on the Supplemental Questionnaire. The department may administer additional position-specific selection procedures to make final hiring decisions.

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

Upon passing the exam, candidates will be placed on the eligible list for a period of 12 months.

Certification: Certification rule for the eligible list resulting from this examination will be Rule of the List.

Terms of Announcement: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement will be posted on the Department of Human Resources website at] The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at

Note on Personal Protective Equipment (PPE): Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face‐fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face‐fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face‐fitting respirators are worn, including during initial or periodic respirator fit‐testing. Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose‐fitting Powered Air Purifying Respirator (PAPR) in place of a Face Fitting Respirator.

Medical Examination/Drug Testing: Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test.

Note on ICARE: Willingness to uphold/abide by ZSFG’s ICARE (I‐Introduce, C‐Connect, A‐Ask, RRespond, E‐Exit) philosophy for employee and patient interactions.

Note on Electronic Health Record (EHR) System: The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment.

Licensure/Certification/Registration: Valid licensure/certification/registration as a requirement to perform the job must be kept current throughout length of employment. Failure to demonstrate/show proof of possession of required valid licensure/certification/registration may result in dismissal and/or termination of employment.

Additional information regarding Employment with the City and County of San Francisco:

If you have any questions regarding this recruitment or application process, please contact the exam analyst David Chalk at

    CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

    The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.