Career Opportunity

Professional Development Coordinator, Office of Civic Engagement & Immigrant Affairs (1840)

Recruitment: RTF0123952-01134180

Published: August 08, 2022

Accepting applications until: August 08, 2022

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

Developed and operated by the Office of Civic Engagement & Immigrant Affairs (OCEIA), the Community Ambassadors Program (CAP) is a community safety and neighborhood engagement job training program. CAP hires and trains San Francisco residents to engage, inform and assist community members and to provide a visible, non-law enforcement safety presence in specific areas - all while providing valuable work experience, skill building and professional growth to help prepare ambassadors for their next career opportunity. Community Ambassadors work in diverse neighborhoods to promote safety and connect people to services. Ambassadors help San Franciscans that are low-income, experiencing homelessness, speak a language other than English, older adults, and more.

While part of this job training program, ambassadors work in teams to:

• Provide safety escorts for residents, workers and tourists in specific neighborhoods and areas
• Report emergencies and contact medical and emergency services for community members in crisis
• Report safety hazards, street cleanliness, graffiti and other issues to SF 311 and City departments
• Conduct wellness checks and check on individuals in public spaces that may need support
• Provide referrals and link community members to available social services
• Conduct outreach and educate and inform the public about City services and programs

Role description

The 1840 Professional Development Coordinator will support the professional development of community ambassadors and to develop and coordinate a plan to strengthen the workforce development aspects of the program. This position will interact daily with the Ambassadors and will provide individualized guidance, planning and technical assistance to ambassadors, while also helping to craft, build and improve a broader professional development strategy for the program. The ideal candidate is committed to serving the public, particularly underserved vulnerable communities; has strong leadership skills; and is goal-oriented positive role model and motivator for others.

Essential Functions

• Coordinate, refresh and implement the CAP Training & Professional Development Program
• Support Operations Team with recruitment, training and professional development of new Ambassadors
• Facilitate or co-facilitate internal trainings and educational sessions on basic professional skills for ambassadors
• Research and coordinate external trainings and educational opportunities for ambassadors
• Develop and track professional develop metrics for ambassadors and program; compile summary data and reports regarding professional development outcomes per participant and in aggregate
• Develop partnerships and collaborations with other workforce development organizations or programs to enhance ambassador skills and opportunities
• Provide individualized professional development support to ambassador participants, including crafting personal career and skill building plans, and technical assistance navigating computer-based skill building tools and opportunities.
• Provide general administrative support to the program under direction of the program manager, including meeting and event support, general administrative support, and team planning

How to qualify

Possession of a baccalaureate degree from an accredited college or university with major coursework in public or business administration, accounting, finance, economics, social sciences, education, or related field, or other areas closely related to specific department program or function.

Substitution: May substitute up to two (2) years of the required education with additional qualifying experience in program/office/operations management, budget development and/or administration, or contract/grant administration. One year (2000 hours) of additional qualifying experience will be considered equivalent to 30 semester units/45 quarter units.

Desirable Qualifications

• Strong and professional interpersonal, oral, and written communication skills, especially with diverse and underserved populations
• Ability and experience in leading educational and/or training sessions to diverse populations
• Familiarity and interest in workforce development and professional development programs
• Strong organizational and time management skills
• Ability to multi-task and complete simple, time-sensitive tasks with high quality
• Attention to details and ability to accurately record and maintain records
• Proficiency in Microsoft Office (Word, Excel, Outlook) and google platform tools (forms, surveys, calendar, etc); basic familiarity with Tableau also preferred (though not required)
• Self-starter who can work independently or collaboratively
• Ability to stay calm and remain effective in high pressure situations
• Experience in providing clerical support and customer service in a professional office setting
• Experience working hands-on with diverse and underserved populations;
• Experience providing program and clerical support; ideally within a workforce development or job training context;
• Experience in workforce development, community outreach or neighborhood safety initiatives and professional development programs
• Knowledge of and experience in trauma-informed practices and conflict resolution for supporting professional and personal development of staff from diverse backgrounds
• Knowledge of and experience conducting outreach and education with immigrant, low-income and underserved communities in San Francisco; knowledge of community resources and social services
• Ability to manage complex and multi-functional projects
• Ability to work in a collaborative, fast-paced and busy environment
• Ability to collaborate, engage and influence community stakeholders including nonprofit partners, community groups and city department partners
• Excellent oral/written communications skills
• Ability to multi-task and complete complex, time-sensitive project management tasks with high quality and attention to details
• Willingness to work outdoors in the field to support team operations, and to occasionally work flexible schedule to support field operations when needed
• Experience providing training or instruction to others
• Experience working in public eye with diverse and limited-English proficient communities ​​​​​​

Important: Your application MUST include a cover letter and resume.  To upload these item(s), please attach using the "additional attachments" function.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the announcement. Written verification must be submitted on employer’s official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. 

What else should I know?

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

Compensation:  $76,934 - $93,548 annually

Applicants are encouraged to apply immediately as this recruitment may close at any time, but not before July 25, 2022.

Late or incomplete submissions will not be considered. Mailed, hand delivered or faxed documents/applications will not be accepted.

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the Agency by phone at (415) 554-6000 or, if hearing impaired at (415) 554-6015 (TTY).

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.