Career Opportunity
Workflow Engineer (ServiceNow): People Processes and Workflows – SF Digital HR: Engineering – Department of Human Resources (1042)
Recruitment: RTF0127387-01153265
Published: October 31, 2022
Apply using SmartRecruiters, the City and County of San Francisco's application portal.
Job class: 1042-IS Engineer-Journey
Salary range: $135,954.00 - $171,002.00
Role type: Temporary Exempt What does this mean?
Hours: Full-time
About:
San Francisco’s Digital HR team is charged with acquiring, building, and managing an evolving and innovative suite of tools and applications to create impact on our employees at every step of their journey from applicant through retirement. The small, but mighty (and growing), team drives people technologies throughout the City’s 35,000+ person workforce, rethinking the relationship that our teammates have with our systems. As part of a broader, human-centric, approach to re-imagining human resources throughout the City, the Digital HR team provides foundational data to help leaders make data-driven decisions.
What we believe
The Digital HR team believes in a City where technology is universally accepted as a tool for improving the daily life of our employees, our applicants, and, through them, our neighbors.
Role description
The City is beginning to implement ServiceNow as a central hub for HR processes that are utilized by the City’s diverse workforce at all levels. The ServiceNow Engineer for People Processes and Workflows will work to develop and coordinate the development of case management and workflow applications as well as portals and reports within the ServiceNow Human Resources Modules.
On a typical day you may:
Design, architect, build, and maintain complex workflows and applications on top of the ServiceNow PaaS foundation, based on requirements provided by the People Case Management Project Manager.
Prioritize work items, in an agile backlog, based on customer need, technical dependencies, and level-of-effort.
Develop and implement customer and HR analyst facing portals and tools in coordination with the HR webmaster and the HR Policy and Communications team.
Coordinate testing in a multi-environment methodology with the People Case Management Project Manager
Coordinate with the HR Module System Administrator and the Department Information Security Officer to ensure that all platform data is secured in a manner meeting all requirement outlined by law, regulation, and internal City policy.
Plan and execute change promotion from development through production in conjunction with the citywide ServiceNow platform owner.
How to qualify
What you know
You have an excellent working knowledge of:
SaaS, Paas, and IaaS concepts, including multiple-tenancy models, data residency, and shared responsibility
Object based development in a PaaS environment
Workflows and case management in ITSM, Employee Relations, or another related field
Information security frameworks and data classifications, especially as they relate to human resources, personally identifiable information, and HIPAA protected health information.
Database architectures and normalization
Agile project management methodologies and iterative software development lifecycles
Preferred qualifications
At least one year of experience in developing applications on top of object-based platform-as-a-service platforms, or engineering software with a programing language such as Python, Rust, Go, Java, or JavaScript.
One or more years of experience developing applications and Workflows in ServiceNow
You have a deep understanding of API integration techniques
Certification as a ServiceNow Developer or System Administrator
Experience working as a developer, administrator, or implementer for enterprise human resources information systems (HRIS)
Qualifying
You have at least an associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field]. -AND- One (1) year of experience analyzing, installing, configuring, enhancing, and/or maintaining the components of an enterprise network.
What else should I know?
Compensation
Entry compensation for this role is between $125,918 and $158,392 dependent on education and experience. Salary increases every six-months up to top of pay band.
Not your typical government team
The Digital HR team is a small technology team nested within the City's Department of Human Resources. Our culture resembles the collaborative nature of a startup DevOps team, supporting the full lifecycle of each of the technology products that we acquire and build.
Hybrid work culture
We work in a hybrid environment, and you may be expected to work in the office on a regular basis 1 day per week, based on team and project requirements. In-office workdays are flexible and can be tailored to fit your needs as well as the needs of the role.
Exempt employment
This role is exempt from the San Francisco Civil Service Rules, and employment is at the discretion of the appointing officer for a period of not-to-exceed three years. (Category 18)
CONDITION OF EMPLOYMENT: All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.