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Career Opportunity

Principal Epic-Certified IS Business Analyst (1054)

Recruitment: REF16565S

Published: October 05, 2022

Contact:

Eliot Watt - Eliot.Watt@sfdph.org

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

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Department: Public Health
Job class: 1054-IS Business Analyst-Principal
Salary range: $147,030.00 - $209,274.00
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Contact us for more information
Rule: Rule of 10
List type: Combined Promotive and Entrance
 

About:

The San Francisco Department of Public Health’s Information Technology Department is the technology services provider within Public Health, delivering technology infrastructure and services to approximately 10,000 users within the organization to help support over 100,000 patients annually.

This is a Permanent Civil Service career opportunity for an Epic-Certified IS Business Analyst who will join the Epic Maintenance & Support Team and have primary responsibility for the definition, coordination, implementation, maintenance, and support of DPH's Epic applications.

Role description

The IS Business Analyst - Principal is the highest level in the Business Analyst series and may be assigned to function as a supervisor, expert or project leader. When assigned as a supervisor, develops, coordinates and executes policies, methods and procedures, and supervises personnel; when assigned as an expert, performs work requiring a very high level of technical knowledge of a specific area or the ability to integrate at a high level the knowledge of several areas (this is not considered to be a part of the normal career path for employees in this series; rather it is reserved for those employees with a mastery of specific- technologies or a particular expertise); when assigned as a-project leader, manages and provides technical leadership of projects involving large-scale, complex and highly analytical tasks. Positions at this level are distinguished from Senior Business Analysts in that the latter performs more specific and small-scale, though complex, analytical tasks. Work is performed within a broad framework of general policy and requires creativity and resourcefulness to accomplish goals and objectives, and in applying concepts, plans and strategies which may deviate from traditional methods and practices.

Duties Include

  • Providing direct, ongoing guidance and supervision to other IS Business Analysts
  • Supporting the design, implementation, support, and optimization of the Epic enterprise Electronic Health Record (EHR) for the San Francisco Department of Public Health
  • Collecting information from departments, clinicians, health workers, vendors, and internal and external customers regarding electronic system development, implementation, issues, recommendations, and utilization of best practices
  • As a member of a multi-disciplinary team, translating functional requirements into application builds
  • Communicating effectively both orally and in writing with a diverse set of clients
  • Establishing and maintaining good working relations with department personnel, staff, vendors, peers, and management
  • Maintaining all system configuration and build parameters for application modules
  • Using logic and analysis to solve computer and application module problems
  • Exercising judgment, decisiveness, and creativity in an environment subject to frequent change
  • Researching, analyzing, and developing proposed solutions for regulatory requirements
  • Preparing test plans, documentation, and training materials; work with vendors to prepare technical specifications and scopes of work
  • Prioritizing competing requests for services
  • Application module optimization in conjunction with stakeholders
  • Project management of small projects
  • Managing critical timelines effectively
  • Managing communication between applications
  • Application/module implementation and testing
  • Clearly documenting work and adhering to change control procedures
  • Maintaining and updating Service Now, Sherlock, Orion, Nova, or other Epic build trackers or Epic project plans
  • Performing other duties as assigned per the City’s job specifications

How to qualify

Required Minimum

  • Epic certification*
  • An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semesters or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].
    AND
  • Five (5) years of experience in the information systems field, including system analysis, business process design, development, and implementation of business application solutions or IT project management.
    • One year of full-time employment is equivalent to 2,000 hours of work experience (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours a week are not included in the calculation to determine full-time employment. 
  • Education Substitution: Additional years of experience that meet these requirements may substitute for required education on a year-for-year basis.

*These qualifications contain Special Conditions that may differ from the standard minimum qualifications associated with this class code.

Desirable Qualifications
The ideal candidate must have working knowledge of the following:

  • Knowledge of healthcare workflows: hospital-based care & administration, outpatient care and administration, OR revenue cycle administration
  • Understanding of a wide array of integration points including but not limited to utilizing standards such as HL7, CCDA, & FHIR APIs.
  • Information Technology change control policies & procedures.
  • Knowledge of flow diagramming applications: Visio
  • Knowledge of collaboration platforms: Microsoft Teams & SharePoint.

What else should I know?

Selection Procedures

  • Minimum Qualification Questionnaire (Weight: Qualifying)
    Along with this application, applicants must complete a questionnaire, which is designed to compare an applicant's experience with the Minimum Qualifications of this position.
  • Examination (Weight: 100%)
    After this job ad is unpublished, qualified applicants will receive an online exam link. The exam evaluates relevant knowledge, ability, and skill level.

Eligible List/Score Report
An examination score report will be published online for applicants to view rankings, final scores, and the number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. A confidential list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be twelve (12) months and may be extended with the approval of the Human Resources Director.

To find Departments that use this classification, please see https://sfdhr.org/sites/default/files/documents/ASO-Level-Chart.pdf?documentID=21246.

Certification
The certification rule for the eligible list resulting from this examination will be the Rule of Ten Scores. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Terms of Announcement
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods, and other particulars, except when superseded by federal, state, or local laws, rules, or regulations. Clerical errors may be corrected by posting the correction on the Department of Human Resources website. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information

Contact
Eliot.Watt@sfdph.org

All of your information will be kept confidential according to EEO guidelines.

#ZR1

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.