Network Engineer-Assistant, Department of Technology (1041)

Career Opportunity

Network Engineer-Assistant, Department of Technology (1041)

Recruitment: RTF0128670-01134564

Published: December 19, 2022

Contact:

Carol Wong - carol.x.wong@sfgov.org

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

Department: Technology
Job class: 1041-IS Engineer-Assistant
Salary range: $119,158.00 - $149,890.00
Role type: Permanent Exempt What does this mean?
Hours: Full-time

About:

Why Work for the Department of Technology (DT)? The Department of Technology (DT) is the centralized technology services provider in CCSF. We deliver technology infrastructure and services to approximately 33,000 employees! With an annual operating budget of over $140M and approximately 260 employees, DT provides a host of services that includes:

People-Centered Solutions: Working for San Francisco, you can have a powerful, meaningful effect on the community every day. When we solve problems, people are the heart of every solution!

Benefits of Working for CCSF: In addition to challenging and rewarding work, the City provides a generous suite of benefits to its employees.

Job security, pension, and robust retirement options
Competitive pay with consistent bi-yearly or yearly increases
Generous paid time off, family leave, and more!
Diverse work environment in a diverse city
Union protections and representation
Career development and growth — move between departments, learn on the job, or take subsidized/reimbursed classes!

CLOSING THE DIGITAL DIVIDE — bring the benefits of the internet to low-income and marginalized residents!

SHINE A LIGHT ON WHAT MATTERS — join an award-winning production team at SFGovTV to help residents watch legislators or learn more about what makes this City great!

DRIVE INNOVATION — deliver new, cutting-edge technology to residents and city partners to help San Francisco serve its residents!

Role description

Department of Technology is involved with numerous long term and short term Projects at this time where an Assistant Network Engineer would be a great resource to help out with ongoing projects such as Upgrade the Network (UTN), VOIP, also help with the day to day service requests, and field work to install new devices at various city agency locations. There are also multiple city agency moves happening and network engineering has become a high demand for our team. Under direct supervision of DT Network Manager, the Network Engineer Assistant will assist and support the Upgrade the Network (UTN) project.

Position Responsibilities

1. Assist in gathering requirements for the development or enhancement of the City’s enterprise Network infrastructure that serves 50 City Agencies with over 35,000 users for City and County of San Francisco. Assist in research and conduct feasibility studies on new technologies for the UTN project.

2. Assist in assessments, planning, testing, implementing, then documenting the physical or logical components of the City’s enterprise Network infrastructure.

3. Assist in maintaining the latest, secured, and stable IOS for all network devices within the City’s enterprise Network infrastructure. This will include planning, implementing, and maintaining upgrades/updates/fixes for network core systems and their related components, without negative impact to the overall availability and reliability of the enterprise systems/networks.

4. Determine the proper installation parameters for software and hardware for smooth integration and efficiency in relation to the enterprise system and network.

5. Assist in writing "user exits" to customize large systems software which may involve specialized programming languages.

6. Assist in analyzing, detecting, identifying and connecting complex systems software or hardware deficiencies.

7. Provide 24-hour on-call support to ensure rapid recovery from software or hardware problems for mission-critical systems and networks.

8. Assist in the resolution of technical problems through telephone calls to vendors, other IS professionals and departments.

9. Assist in the coordination and implementation of corrective measures; this may involve site visits, remote systems or network management.

10. Document procedures and troubleshooting techniques related to systems/networks software and hardware; develop and review documentation prior to general distribution.

11. May assist in planning, developing and implementing backup and disaster recovery procedures for large systems and networks.

12. Assist to Install, monitor and maintain hardware across multiple Agencies MDF/IDF, and data centers with expert level of racking and cabling including labeling descriptions on switch ports and media cabling.

JOB APPOINTMENT TYPE:

One (1) Permanent- Exempt, Full-Time. Department of Technology, has an opening for an exempt appointment in San Francisco. The position is excluded by the Charter from the competitive civil service examination process. The successful candidate shall serve at the discretion of the appointing ofﬁcer. This position has an anticipated duration of up to thirty-six (36) months.

WORK LOCATION:

This position currently supports a hybrid work schedule, combining “in California” remote work and in-office work. The incumbent will conduct in-office work at the Department of Technology, 1 South Van Ness, 2nd Floor, San Francisco, CA 94103.

NATURE OF WORK:

Incumbent must be willing to work a 40-hour work week as determined by the department. Travel within San Francisco may be required.

How to qualify

Education:
An associate degree in computer science, or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Substitution:
Experience in analyzing, installing, configuring, enhancing and/or maintaining the components of an enterprise network may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/ forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

Desirable Qualifications

2 years experience with Cisco routers and switches
CCNA or CCNP
Experience with Project Management.
Experience with VMware enterprise in basic operations creating virtual machines.
Intermediate experience and knowledge with DCIM, Excel, Visio and Solarwinds Monitoring software
Intermediate experience and knowledge with fiber optic cabling and Ethernet cabling

Note:

1. Security Clearances & Background Investigations: Positions in this classification may require that successful candidates who become eligible for appointment may be required to go through a background investigation to determine the candidate’s suitability for employment in this classification. Factors considered in the investigation may include employment history, use of illegal/controlled substances. Reasons for rejection based on this investigation may include, but not limited to: applicable convictions, repeated or serious violations of the law, inability to accept supervision, inability to follow rules and regulations, falsification of application materials and/or other relevant factors. Failure to obtain and maintain security clearance may be basis for termination.

Verification of Education and Experience: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility or disqualification.

What else should I know?

Compensation: $113,698 - $143,000 (annually) / $54.6625 - $68.7500 (hourly)

How to Apply:

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

Select the “I’m Interested” button and follow instructions on the screen
Your application MUST include a resume. To upload, please attach using the "additional attachments" function

You may contact Carol Wong via email at carol.x.wong@sfgov.org with questions regarding this opportunity.

Late or incomplete submissions will not be considered. Mailed, hand delivered or faxed documents/applications will not be accepted.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Helpful Information

All your information will be kept confidential according to EEO guidelines.

CONDITION OF EMPLOYMENT: All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.