1041-IS Engineer-Assistant

Job description

City and County of San Francisco

Department of Human Resources

TITLE: IS Engineer - Assistant

JOB CODE: 1041

DEFINITION

Under general supervision, assists in analyzing, planning, implementing, maintaining, troubleshooting and enhancing large complex systems or networks consisting of a combination that may include mainframes, mini-computers, LANS, WANs and the physical and logical components that integrate these systems together as an enterprise networking backbone. Serves as assistant technical architect and systems integrator for large complex systems or networks.

DISTINGUISHING FEATURES

The Assistant IS Engineer is the entry level in the Engineer series. The class is distinguished from the Journey level by the complexity of the systems or networks supported. Positions at this level perform a significant portion of the work assigned to the journey level, but without the independence or full responsibility expected of positions at the journey level. Assignments are generally limited in scope and are set within procedural frameworks established by higher level positions. As experience accrues, the incumbent performs with increasing independence. Work requires incumbents to exercise some judgement in selecting appropriate established guidelines to follow. Significant deviations require prior approval. Interpretation of general administrative or operational policies is sometimes necessary.

SUPERVISION EXERCISED

None.

EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Assist in determining requirements for the development or enhancement of large complex systems or networks that serve as a data processing backbone for the City and County of San Francisco's information technologies infrastructures.

2. Assist in the designing, planning, integration, testing, implementation, documentation and enhancement of the physical and logical components of a large complex system or network.

3. Assist in performing systems integration for interoperability over dissimilar platforms and technologies. This may involve the integration of various protocols, systems software, hardware and communications platforms.

4. Determine the proper installation parameters for software and hardware for smooth integration and efficiency in relation to the enterprise system and network.

5. Assist in writing "user exits" to customize large systems software which may involve specialized programming languages.

6. Assist in analyzing, detecting, identifying and connecting complex systems software or hardware deficiencies.

7. Provide 24-hour on-call support to ensure rapid recovery from software or hardware problems for mission-critical systems and networks.

8. Assist in the resolution of technical problems through telephone calls to vendors, other IS professionals and departments.

9. Assist in planning, implementing and maintaining upgrades/updates/fixes for core operating systems and their related components, without negative impact to the overall availability and reliability of the enterprise systems/networks.

10. Document procedures and troubleshooting techniques related to systems/networks software and hardware; develop and review documentation prior to general distribution.

11. May assist in planning, developing and implementing backup and disaster recovery procedures for large systems and networks.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of: the functions of the core hardware and software components that comprise a large system or enterprise network. Analysis and evaluation techniques for troubleshooting large systems or networks.

Ability or Skill to: solve problems with minimal disruption or impact to the system or network. Exercise judgement, decisiveness and creativity in designing, planning, troubleshooting and integration of large systems or networks based on the potential benefits and/or consequences. Communicate effectively; establish good working relationships with other IS professionals, vendors, management and departments. Read and understand professional journals, manuals and literature. Prioritize competing requests for service.

MINIMUM QUALIFICATIONS

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education:

An associate degree in computer science, computer engineering, information systems, or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].

Experience:

License and Certification:

Substitution:

Experience in analyzing, installing, configuring, enhancing and/or maintaining the components of an enterprise network may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/ forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units one of the fields above or a closely related field.

Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

SUPPLEMENTAL INFORMATION

Essential duties require the following physical skills and work requirements: Some positions may require sufficient strength and coordination for lifting, pushing, pulling and/or carrying the weight of computer systems equipment. May require bending, stooping and/or crawling in order to install or repair computer systems hardware. May require hand/eye coordination and manual dexterity for taking apart casings, installing parts and reconnecting computer systems hardware. May involve extensive VDT exposure.

PROMOTIVE LINES

ORIGINATION DATE: 05/17/1997

AMENDED DATE: 06/27/16; 09/09/16; 11/03/23

REASON FOR AMENDMENT:

To accurately reflect the current tasks, knowledge, skills & abilities, and minimum qualifications.

BUSINESS UNIT(S):

COMMN SFMTA SFCCD SFUSD

Standard information

Disaster service work

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Historic and future compensation