1041-Technology Engineer - Associate

Job Description

CITY AND COUNTY OF SAN FRANCISCO

DEPARTMENT OF HUMAN RESOURCES

TITLE: Technology Engineer - Associate

JOB CODE: 1041

DEFINITION

Under general supervision, assists in analyzing, planning, implementing, maintaining, trouble-shooting and enhancing technology. Serves as assistant technical contributor for systems or platforms.

DISTINGUISHING FEATURES

The 1041 Technology Engineer Associate is the entry level in the Engineer series. The class is distinguished from the 1042 Technology Engineer by the complexity of the systems or plat-forms supported. Positions at this level perform a significant portion of the work assigned to the journey level, but without the independence or full responsibility expected of positions at the journey level. Assignments are generally limited in scope and are set within procedural frameworks established by higher level positions. As experience accrues, the incumbent per-forms with increasing independence. Work requires incumbents to exercise some judgement in selecting appropriate established guidelines to follow. Significant deviations require prior approval. Interpretation of general administrative or operational policies is sometimes necessary.

The Technology Engineer series is distinguished from the Technology Analyst/Designer series as the Technology Engineers build, implement, and maintain core technology infrastructure, whereas the Technology Analyst/Designers analyze business needs, designs systems and services, and oversee implementation and ongoing improvement.

SUPERVISION EXERCISED

None.

EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Assist in determining requirements for the development or enhancement of systems or platforms that support the backbone for the City and County of San Francisco's technology.

2. Assist in the designing, planning, integration, testing, implementation, documentation and enhancement of the physical and logical components of systems or platforms.

3. Assist in analyzing, detecting, identifying and connecting systems or platforms.

4. Provide 24-hour on-call support for incident response, troubleshooting, and recovery procedures for mission-critical services.

5. Assist in the resolution of technical problems to vendors, other professionals and departments.

6. Document procedures and troubleshooting techniques related to platforms or systems; develop and review documentation prior to general distribution.

7. May assist in planning, developing and implementing backup, disaster recovery, and business continuity procedures for systems and platforms.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of: the functions and interactions of the core hardware and software components that comprise a system or platform. Analysis and evaluation techniques for troubleshooting systems or platforms.

Ability or Skill to: solve problems with minimal disruption or impact to the system or platform. Exercise judgement, decisiveness and creativity in designing, planning, troubleshooting and integration of systems or platforms based on the potential benefits and/or consequences. Communicate effectively; establish good working relationships with other professionals, vendors, management and departments. Read and understand technology best practices, manuals and literature. Prioritize competing requests for service.

MINIMUM QUALIFICATIONS

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education:

An associate degree in computer science, computer engineering, information systems, or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].

Experience:

License and Certification:

Substitution:

One year of experience in analyzing, installing, configuring, enhancing and/or maintaining the components of a system or platform may be substituted for the required degree.

Completion of the 1010 Information Systems Trainee Program may be substituted for the re-quired degree.

SUPPLEMENTAL INFORMATION

PROMOTIVE LINES

ORIGINATION DATE:

05/17/1997

AMENDED DATE:

06/27/16; 09/09/16; 11/03/23; 06/23/26

REASON FOR AMENDMENT:

To accurately reflect the current tasks, knowledge, skills & abilities, and minimum qualifications.

BUSINESS UNIT(S):

COMMN SFMTA SFCCD SFUSD

Standard Information

Disaster Service Work

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Historic and future compensation