Career Opportunity

Instructional Designer, Equity Programs – SF Municipal Transportation Agency – (1230) – (128025)

Recruitment: RTF0128024-01153266

Published: January 05, 2023

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

Application Opening: January 5, 2023
Deadline to Apply: Applicants are encouraged to apply as soon as possible as this announcement may close any time after 11:59 PM on January 26, 2023
Salary Range: $110,110.00 - $133,874.00 annually
Recruitment ID: PBT-1230-128025 / RTF0128024

Division: Office of the Director (DOT)
Section/Unit: Office of Racial Equity & Belonging (OREB)/Equitable Communications
Work Location: One South Van Ness Avenue, San Francisco, CA
Work Hours: Monday – Friday, 8:00 AM -5:00 PM (with flexibility for 9:00 AM – 6:00 PM shifts)

About the San Francisco Municipal Transportation Agency (SFMTA) and the Office of Racial Equity & Belonging (OREB)

The San Francisco Municipal Transportation Agency (SFMTA or “the agency”) connects San Franciscans with their communities to enhance the economy, environment and, ultimately, the quality of life in the city. As an agency within the City and County of San Francisco, the SFMTA is responsible for managing the city’s transportation network. The agency has more than 6,000 employees who are responsible for the management of all ground and some underground transportation in the city. The SFMTA has oversight over public transit, as well as bicycling, paratransit, parking and curb management, street operations, walking, and taxis.

Directed by the Racial Equity Officer, the Office of Racial Equity & Belonging (OREB) is responsible for directing and developing strategies for advancing racial equity, intersecting equity, mobility justice and transit equity needs in all areas of work at the agency. OREB leads the agency in seeking just outcomes for members of historically oppressed communities through intentional goal setting for the advancement of racial equity in SFMTA policies, processes and practices. The OREB directs the development, implementation and monitoring of SFMTA’s mandated Racial Equity Action Plans, strategic plans for the prioritization of equity in all areas of SFMTA operations.

About the Equitable Communications Section
The Equitable Communications Section within the Office of Racial Equity & Belonging directs the development of comprehensive strategies and standards for communication that will advance racial equity, social equity and transportation equity. The Equitable Communications Section researches promising communication strategies for culture change and directs culturally specific interventions to optimize engagement. The Equitable Communications Section develops creative content to support equity training, outreach, engagement, reporting and branding needs.

Role description

Reporting to the Equitable Communications Manager, the Instructional Designer, Equity Programs performs all aspects of media/video/graphic production to support the racial equity priorities of the agency. The creative design work duties are inclusive of all aspects of production to complete professional quality computer-based instruction presentations for use in training public agency employees, as well as live and recorded meetings, public service announcements, in-studio production, and other media/video/graphic production. The Instructional Designer, Equity Programs works in coordination with subject matter experts and trainers in developing course materials that effectively convey critical knowledge and expertise to diverse audiences; and transforms content into engaging, efficient, interactive, and effective content for both on-line and blended delivery methods. This position evaluates the effectiveness of graphic/video/digital/training design; and performs related duties as required.

Essential duties include:
According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code and are not intended to be an inclusive list.

1. Develops and maintains learning management systems, including the development of automated monitoring, evaluation and reporting functions.
2. Works with subject matter experts and trainers to develop and design content and other materials to support Racial Equity Action Plan development, implementation, equity training, and Office of Racial Equity and Belonging reporting; based on subject matter expert input, determines scope, methodology, range and nature of computer based-training programs
3. Research and consults with subject matter experts on best practices for culturally-responsive design to better engage and represent Black, Indigenous/Native American, Latine, Pacific Islander & Asian communities.
4. Plans and produces computer-based training programs by developing scripts, story boards, creating engaging and interactive programs, verifying content with experts, writing assessment questions that measure objectives while applying adult learning principles and instructional design methodology.
5. Develops training manuals, facilitator guides or other training aids required for on-line, self- study, web-based and classroom mediums.
6. Independently manages multiple project deliverables.
7. Designs measurement instruments and analyzes qualitative and quantitative data to refine and enhance training materials.
8. Meets with trainers and managers to improve presentations and to plan re-training as required.
9. Other duties as relevant to the role.

How to qualify

1. Possession of a bachelor’s degree required (Instructional Design, Communication Design, Instructional Technology preferred); AND
2. One (1) year of work experience using multimedia and graphic tools (e.g., Captivate, Articulate) in one or more of the following occupational areas: instructional design, curriculum development, instructional technology, or multimedia technology.

Substitution
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of 2 years). Thirty (30) semester units or forty-five (45) quarter units equal one year.

One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

Desirable Qualifications
The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

• Graphic design experience.
• Experience designing graphic or instructional content that affirms the cultures of Black, Indigenous/Native American, Latine, Pacific Islander, Asian and/or Middle Eastern communities.
• Experience designing graphic or instructional content that centers the identities of marginalized communities, such as those experiencing homelessness or mental health illness, youth, seniors, and Veterans.
• Experience producing content with graphic and instructional design software (e.g. Adobe Captivate, Articulate, Adobe Photoshop, & Canva).
• Knowledge of effective design/promotion strategies to attract racialized or underrepresented populations.
• Knowledge of best practices in social media. 
• Ability to produce video content for various platforms.

VERIFICATION
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores

SELECTION PROCEDURE:
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ):Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Behavioral Consistency Questionnaire (BCQ) - Weight: 100%:
Candidates deemed eligible and admitted to the examination process will be invited to participate in a written essay examination designed to measure knowledge, skills and/or abilities in job-related areas, which may include, but not limited to: knowledge of application of adult learning theory; knowledge of instructional design methodology; ability to collaborate effectively with peers, subject matter experts, and other business partners; ability to communicate clearly orally and in writing; ability to manager projects and multiple deliverable;  and ability to identify roadblocks and recommend and implement solutions.

What else should I know?

Eligible List/Score Report
A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 24 months and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2021-22.pdf .

Terms of Announcement and Appeal Rights:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by posting the correction on the Department of Human Resources website at Careers with Purpose | City and County of San Francisco (sf.gov).]

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Services Commission within five business days of the announcement issuance date

Additional Information Regarding Employment with the San Francisco Municipal Transportation Agency:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview 
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement
• SFMTA Employee Wellness Program

How to Apply
Applications for City and County of San Francisco jobs are only accepted through an online process.

1. Visit Careers with Purpose | City and County of San Francisco (sf.gov)
2. Type "1230" in to the "Search by class or keyword" field.
3. Click the link to open the Job Announcement.
4. Select the “Apply Now” button and follow instructions on the screen.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information: If you have any questions regarding the Exam Process, please contact the exam analyst, Maggie.lau@sfmta.com. ML | PBT-1230-128025| Entrance

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.