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Career Opportunity

Supervising Welfare Fraud Investigator- Investigations Unit– San Francisco Human Services Agency (2967) (128591)

Recruitment: RTF0128590-01089608

Published: January 20, 2023

Contact:

Patrice Brown - patrice.brown@sfgov.org

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

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Department: Human Services Agency
Job class: 2967-Supervising Welfare Fraud Investigator
Salary range: $128,258.00 - $155,844.00
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Position Based Test
Rule: Rule of the List
List type: Combined Promotive and Entrance
 

About:

AMENDED AND EXTENDED FOR INFORMATIONAL PURPOSES ONLY 

This announcement has been amended and extended to reflect changes with the Minimum Qualifications.  Applicants who already applied under Recruitment PBT-2967-128591 during the filing period of January 19, 2023 need not reapply and will be included in the applicant pool.

1/19/23: Extended application deadline to February 2, 2023

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential.  We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services (DAS), and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

OUR COMMITMENT TO RACIAL EQUITY

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.

Role description

Under direction of the Chief Investigator, the Supervising Welfare Fraud Investigator conducts a variety of complex administrative, civil, and criminal investigations on behalf of the Department of Human Services. As a peace officer, the Supervising Welfare Fraud Investigator is well versed in legal standards for detentions, searches, arrests, and court depositions. This position requires the physical ability to make arrests, which at times may require the use of escalating force.

Essential duties:

This class specification shall be descriptive of the class and shall not be considered as a restriction on the assignment of duties not specifically listed. (CSC Rule 109)

  1. Oversees and conducts a variety of civil, criminal, and administrative investigations on behalf of the Department of Human Services by interviewing witnesses, key subjects, and experts and collecting, preserving, and analyzing evidence in order to understand the facts and how to proceed in a case.
  2. Oversees and directs the use of confidential data systems e.g. the California Law Enforcement Telecommunications System (CLETS), Department of Motor Vehicles computer system, credit reporting systems, Incomes and Eligibility Benefits Transfer (EBT) and welfare systems.
  3. Oversees and conducts investigations into suspected criminal negotiation of certain types of welfare warrants to determine whether or not fraud has occurred.
  4. Prepares specialized administrative and investigative reports in different formats for executive staff, Investigations Manager, and other departments.
  5. Prepares evidence for presentation in criminal courts and administrative hearings.
  6. Assists in the development of unit and Departmental policies specifically related to law enforcement including arrest techniques, officer safety protocols, and use of force.
  7. Evaluates Department policies and procedures for possible fraud opportunity and/or security weaknesses, and makes recommendations to DHS Executive Staff on resolution.
  8. Reviews and assigns investigative referrals regarding welfare fraud, administrative claims against the City of San Francisco, child deaths, alleged criminal conduct by Department employees, and threats against employees.
  9. Trains, evaluates, and supervises professional investigative staff in conducting warrant investigations and other investigative activities.
  10. Oversees the work of the assigned investigations unit checking for completeness and the application of appropriate investigative methods in arriving at conclusions, findings, and recommendations.
  11. Acts for the chief investigator in case of absence in all routine matters and special matters as assigned.
  12. Acts as a liaison between the Department of Human Services and other criminal justice agencies in order to facilitate and coordinate investigations.
  13. Makes criminal arrests, detentions, and assuring proper cause and using physical force when necessary, using an appropriate escalation of force options.
  14. Executes search warrants.
  15. Provides superiors with adequate demonstration of minimum standards for requested detentions, arrests and search warrants.
  16. Uses vigorous safety precautions in handling and properly maintaining firearm(s); Tests semi-annually for firearms or verification and maintains passing scores.
  17. Facilitates regular training related to the use of force, firearms use and qualification, law enforcement standards for searches, detentions, and arrests, and other specialized peace officer duties.
  18. Operates motor vehicles in order to accomplish timely investigations, transport witnesses and suspects, deliver criminal evidence and court exhibits.

How to qualify

Any combination of training and experience that could likely provide the required knowledge and abilities may be qualifying. A typical way to obtain this would be:

1. Education: Possession of a bachelor’s degree from an accredited college or university is desired. Other desirable qualifications include possession of a Private Investigator's license and POST certification in Fraud/Forgery;

AND

2. Experience: Five (5) years of criminal justice investigative experience.

License/Certification:

  • Peace officer status
  • Possession of or ability to obtain a valid California driver license

Special Requirements:

  • Essential Duties involve the following physical skill and environment:
    • Ability to travel to different sites
    • Requires eye-hand coordination and manual dexterity for data-entry
    • Extensive VDT exposure

DESIRABLE QUALIFICATIONS

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

  • Possession of POST certification in Fraud/ Forgery
  • Two years of experience in Welfare Fraud

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

 

BACKGROUND INVESTIGATION

Prior to appointment, each candidate’s background will be reviewed to determine his/her fitness for this position. Employees in this classification are peace officers and must meet P.O.S.T. (Peace Officer Standards & Training) standards and comply with laws applicable to peace officer positions. Applicants will be required to complete P.O.S.T. personal history statement. Reasons for rejection may include repeated or serious violations of the law, inability to work well with co-workers, inability to accept supervision, insufficient knowledge of law enforcement work, or other relevant factors. Applicants must have a current history of careful and responsible motor vehicle operation. Driver’s license suspension, drunk driving, reckless or hit-and-run driving records, records of multiple moving violations, or probation for negligence in operating a vehicle may be cause for rejection. Candidates must not have been convicted of a felony in this state or in any federal jurisdiction, which would have been a felony if committed in this state. Criminal records will be carefully reviewed. Candidates who do not report their complete criminal records will be disqualified. Candidates must pass all parts of the background investigation.

 

DRUG TESTING REQUIREMENT

All employees in this classification may also be subject to drug and alcohol testing upon reasonable suspicion or after a work-related accident. 

 

VERIFICATION OF EXPERIENCE AND/OR EDUCATION: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

 

Selection Procedures

Written Multiple-Choice Examination (Weight –100%): Candidates who meet the minimum qualifications will be invited to participate in a written multiple-choice examination to determine their relative knowledge, skill, and ability levels in job-related areas, which may include but are not limited to: leadership, motivational ability, oral communication, interpersonal skill, and composure.

This is a standardized written examination. In accordance with Civil Service Rule 111A.35.1, inspection privileges do not apply to the questions and answers in this examination.

A passing score must be achieved on the written multiple-choice exam in order to continue in the selection process.

Candidates will be ranked on the eligible list based on their score received on the written multiple-choice examination. Candidates must achieve a passing score on all components of the selection procedures to be placed on the eligible list.

Candidates’ scores on this examination process may also be applied to other announcements involving other job titles, when directed by the Human Resources Director

 

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

What else should I know?

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of six (6) months, and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2021-22.pdf

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco

 

How to Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen 

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Patrice Brown, by telephone at (415) 557-5559 or by email at patrice.brown@sfgov.org. 

All of your information will be kept confidential according to EEO guidelines.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.