Career Opportunity

Airport Ground Transportation Technician - Citywide (9236) - (130390)

Recruitment: RTF0130389-01130241

Published: January 28, 2023

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About:

THIS IS A CITYWIDE EXAM

San Francisco is a vibrant and dynamic city, at the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heightening the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today but also in shaping the future of San Francisco.

Specific information regarding this recruitment process is listed below:

• Application Opening: Tuesday, January 24, 2023
• Application Deadline: Interested applicants are encouraged to apply as soon as possible as this announcement may close at any time after Friday, February 10, 2023
• Compensation:  $67,002 - $81,328 annually
• Recruitment ID: CBT-9236- 130390 (RTF0130389-01130241)

San Francisco International Airport (SFO), an enterprise department of the City & County of San Francisco, has a workforce of approximately 1,700 City employees and strives to be a diverse, equitable, and inclusive employer.

SFO’s mission is to provide an exceptional airport in service to our communities and our core values are Safety and Security, Teamwork, Excellence, and Care. Learn more about careers at SFO.

For more information about SFO, visit www.flysfo.com. Follow us on twitter and facebook.

Role description

Under general supervision, performs a wide variety of specialized tasks in support of the ground transportation program at a federally regulated airport; processes and issues permits; tracks and monitors vehicles entering and exiting the airport; reviews applications to ensure operators are in compliance with local code, state and federal law, and airport rules and regulations; interprets and carries out existing policies and procedures related to financial record keeping activities; prepares and maintains a variety of financial and bookkeeping records and reports; posts, adjusts and balances entries to Airport Business Management System (ABM); verifies the correctness of invoice documents; responds to inquiries and provides financial information; organizes and files source documents; performs operations involving automated accounting systems and spreadsheet programs; may perform field inspection to ensure operators are in compliance with ground transportation program; serves as the primary point of contact for ground transportation programs to customers, such as taxis, limousines, shuttles and buses; collects fees and fines; changes or updates to permits; and performs related duties as required.

The essential functions of the classification include:

1. Professionally greets and assists customers, provides information regarding the Airport Ground Transportation permit process; assists customers in utilizing the Ground Transportation Management System (GTMS) to create new user account, accessing and updating account information, provides lost account and/or password, upload and print information to complete appropriate forms for specified request; assists customers in analyzing and researching billing questions and trip reports; and resolves information and documentation discrepancies with customer.
2. Resolves complex customer questions related to permits, citations, payments, administrative fines, and procedures in a timely manner.
3. Posts, adjusts, and balances entries to subsidiary ledgers by searching out details and reconciling account discrepancies such as deposits, expenditures, allocations, fines and penalties; verifies correctness of accounting invoices by comparing postings to source documents and checking calculations for accuracy.
4. Responds to inquiries and interprets local codes, state and federal laws, and airport rules and regulations governing the activities of permit processing to commercial ground transportation operators.
5. Reviews and processes new permit applications in the Ground Transportation Management System (GTMS) including reviewing the applications for completeness and in compliance with California Public Utilities Commission (CPUC), Department of Motor Vehicle (DMV), U.S. Department of Transportation (DOT), California Highway Patrol (CHP) inspection, San Francisco Municipal Transportation Agency (SFMTA), San Francisco Police Department (SFPD), and Airport rules and regulations; verifies that customer has completed the new permit mandatory orientation class; verifies if company and/or vehicle is in good standing and in compliance with the Airport and ensures that all documentations are provided.
6. Processes, and approves vehicle inspections in the Ground Transportation Management System (GTMS); analyzes and processes operators documentation by ensuring they meet the requirements of local, state, federal law, and is in compliance with the California Public Utilities Commission (CPUC), Department of Motor Vehicle (DMV), U.S. Department of Transportation (DOT), California Highway Patrol (CHP) inspection, San Francisco Municipal Transportation Agency (SFMTA), San Francisco Police Department (SFPD), and Airport rules and regulations.
7. Prepares investigation information, maintains records and provides operational reports using applicable software.
8. Calculates, collects and accurately tracks fees and/or fines such as transponder fees, customer’s trip fees, administrative fines, late fees, annual registration, Temporary Identification Permit, non-sufficient fund fee, and others; verifies payments and deposits are accurately entered into the Ground Transportation Management System (GTMS); determines that charges are authorized to tenant and/or vendor accounts; ensures that all checks are cleared through vendor ensuring that funds are available for amount being charged and operates various office equipment including credit card readers and check scanners to collect payments.
9. Balances out cash drawers daily; counts fees, fines, and deposits received and balances against documentation on file; prepares cash handling transmittals to the Airport Accounting office; keeps daily balance sheet of all revenue collected; reviews documentation for all financial transactions to ensure that records are complete in accordance with standard operating procedures; researches and resolves disputed transactions from the Accounting office, bank or customers; and scans and saves important documents into the shared drive daily.
10. Conducts research on company and vehicle with the California Public Utilities Commission (CPUC), Department of Motor Vehicle (DMV), U.S. Department of Transportation (DOT), and California Highway Patrol (CHP) inspection to validate compliance that may affect the permitting process; maintains office files for required documentation in alpha or numeric sequence; codes forms and logs information into on-line database; files back-up documentation in accordance with record-keeping procedures. Work in collaboration with other governmental agencies.
11. Enforces proper procedures for Ground Transportation Program to prevent unauthorized permits; responds to and supports investigations; conducts field observations to ensure ground transportation service levels are maintained and in compliance with the enforcement of picking up and dropping off passengers.
12. Processes, issues and prints Temporary Identification Permit (TIP), decals installation transponder check and SUV inspection sheets.
13. Files, maintains, shreds and purges electronic and paper documents and correspondences ensuring compliance with record retention guidelines.
14. Updates and maintains accurate information in the Ground Transportation Management System (GTMS) as it relates to adding or deleting vehicles; ensuring permits are terminated in a timely manner; making sure customer’s account record is complete and accurate and ensuring that all information is in compliance with California Public Utilities Commission (CPUC), Department of Motor Vehicle (DMV), U.S. Department of Transportation (DOT) and the California Highway Patrol (CHP) report.
15. Performs other related duties associated with the 9236 classification.

Working Conditions:

This position is a 5-day work week (Monday – Friday) that may require working overtime and weekends. Emergency situations may require working outside of your normally scheduled hours.

How to qualify

Minimum qualifications:

1. High school diploma or equivalent; AND
2. Two (2) years of progressively responsible clerical experience working in a high volume office environment, including at least one (1) year of experience in permit processing. Experience must have included preparing and maintaining a wide variety of documents and reports, public contact, checking and reviewing documents for completeness, data entry and performing mathematical computations. Working as a sales clerk or restaurant help does not qualify.

Substitution:
A recognized clerical training program of 240 hours or the equivalent of 15 semester units in graded clerical college units may substitute for up to six (6) months of experience.

Note: One year full-time employment is equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40 hours work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

Desirable Qualifications: The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

• Excellent oral and written communication skills.
• Excellent customer service skills.
• Knowledge of Airport, CPUC, DMV, DOT. SFMTA rules and regulations, procedures and processing relating to permitting process.
• Ability to enter and maintain confidential data accurately into a secure system.
• Excellent computer skills in using different types of Microsoft program (Excel, Word, etc.)
• Excellent organizational skills

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures: After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying) Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.”

Written Performance Examination (Weight: 40%)

Candidates who meet the minimum qualifications will be invited to participate in a written performance examination designed to measure knowledge, skills and/or abilities in job-related areas which may include but not be limited to: communication and human relations skills; knowledge of Airport, California Public Utilities Commission (CPUC), Department of Motor Vehicle (DMV), U. S. Department of Transportation (DOT), California Highway Patrol (CHP), Department of Industrial Relations (DIR), San Francisco Municipal Transportation Authority (SFMTA), California Highway Patrol (CHP) and San Francisco Police Department (SFPD) rules and regulations, procedures and policies relating to permitting process; knowledge of policies and procedures used to issue Temporary Identification Permits (TIP) and citations.; organizational skills; written and oral communication skills; knowledge of different types of recruitments and permits as it pertains to taxicabs, limousines, charters, rental cars, crew, parking and hotel shuttles; and knowledge of handling and accounting for varying amounts of money.

A passing score must be achieved on the Written Performance Examination in order to continue in the selection process.

This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review.

Training and Experience Evaluation: (Weight: 60%)

Candidates will be prompted to complete a supplemental questionnaire as part of the online employment application process. Candidates will be evaluated and scored based on the information provided in their job application, and supplemental questionnaire to determine their possession of the knowledge, skills, and abilities required for position 9236 Airport Ground Transportation Technician. All relevant experience, education and/or training must be on the supplemental questionnaire in order to be reviewed in the rating process.

What else should I know?

Eligible List: A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores, and a number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be twelve (12) months and may be extended with the approval of the Human Resources Director.

Certification: The certification rule for the eligible list resulting from this examination will be Rule of Three (3) Scores. The hiring department may conduct additional position-specific selection processes to make final hiring decisions.

Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods, and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at careers.sf.gov] The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications, and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at https://sfgov.org/civilservice/rules.

Transportation Security Administration (TSA) Security Clearance: Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process

• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit careers.sf.gov and begin the application process.

• Select the “APPLY NOW” button and follow instructions on the screen.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst, Hanz Pagao (she/her/hers) at hanz.pagao@flysfo.com

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.