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Career Opportunity

Epic Program Director - Technology Expert II DPH 9978

Recruitment: RTF0132200-01149307

Published: March 30, 2023

Contact:

Eliot Watt - Eliot.Watt@sfdph.org

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

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Department: Public Health
Job class: 9978-Technology Expert II
Role type: Permanent Exempt What does this mean?
Hours: Full-time
 

About:

The San Francisco Department of Public Health (SFDPH) is the largest Department within the City and County of San Francisco. With an annual operating budget of $2.4 billion, SFDPH employs over 8,000 people and contracts for more than $400 million in community-based services. Our mission is to protect and promote the health and well-being for all in San Francisco, and our vision is to make San Francisco the healthiest place on earth.

The San Francisco Department of Public Health’s Information Technology Department is the technology services provider within Public Health, delivering technology infrastructure and services to approximately 11,000 users within the organization to help support over 100,000 patients annually. The Epic Project is the largest technology investment DPH has ever made, totaling $383M. The implementation includes over 11,000 DPH and University of California San Francisco (UCSF) clinicians and support staff. The Epic Program Director manages the Epic implementation build team along with related clinical applications both during the Epic install and post-live optimization, ongoing support, and forthcoming implementation waves

  • Annual Compensation
    $175,864 - $224,484
  • Application Deadline
    On or after 5/19/2023

Role description

The Epic Program Director is responsible for managing the program budget, build, integrated areas and functional utilization of all Epic and 3rd party Epic-related systems as well as other tightly integrated clinical systems for this 10-year project. The Epic Program Director will ensure operational readiness, implementation, adoption and success of the Epic enterprise suite of products as well as the related 3rd party and critical clinical systems. Additionally, this resource will be responsible for facilitating and managing the cultural change for employees via advisory committees, Lean processing gap analysis, coordination with the CNIO and CHIO and Human Resources. The Epic Program Director will directly and indirectly manage a team of ~70 individuals working to meet these goals. There are four direct reports to the Epic Program Director: 1) Epic Inpatient Applications Manager 2) Epic Access & Revenue Applications Manager 3) Epic Ambulatory Applications Manager 4) Epic Ancillary Applications Manager. The Epic Program Director reports to the Deputy CIO.

SFDPH is currently live with the Epic enterprise suite of applications across our physical health segments including inpatient, outpatient primary care, outpatient specialty care, long-term SNF, care coordination, and financials. The initial go-live was August 3, 2019. Our Epic project has continuing implementation efforts to install specialty modules (i.e. Beaker LIS, Lumens endoscopy, Mammography, Welcome, and more). Additionally, we are currently in flight with a major implementation effort to support mental health in the City and County of San Francisco by transitioning nearly 2,000 Behavioral Health users to Epic.

SFDPH IT is currently a hybrid work environment for both in-person and remote work. This role will require in-person work at least %50 of the time.

Duties Include

    •  
  • Manage a large-scale live Epic implementation in an integrated delivery system
  • Manages cross-team relationships with entity staff, potential affiliate/partner resources, and other IT resources to
    • identify and respond to risks and opportunities
    • monitor project progress
    • produce deliverables on schedule
  • Manages the budget and providing cost to budget and forecasting to ensure the eHR program's sustainability
    • Ensure that the project is within budget and scope
    • Authorize invoices and purchase orders
  • Negotiates and reviews contract terms for software and services vendors
  • Takes new clinical applications contracts to the Health Commission Finance Committee in close collaboration with the CHIO, CMIO, and line of business as well as contracts teams
  • Analyzes and manages risks and interdependencies within and across applications and integration to formulate plausible solutions/contingency plans in consultation with stakeholders
  • Responsible for clinical applications staff and lead/manager assignments, directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality review; and escalating functional, quality, and timeline issues appropriately
  • Produces monthly dashboard of key performance indicators
  • Models and utilizes Lean Daily Management with visual Kanban
  • Updates program status reports to inform on success issues and risks associated with the individual projects and overall program, escalate and re-mediate as necessary
  • Responsible for defining the resources needed for staffing new and ongoing applications.  Defining KPIs for all teams within Epic and Clinical Applications
  • Responsible for maintaining professional and working relationships with all stakeholders and IT leadership
  • Assists IT leadership, IT Managers and business in developing, executing and communicating the DPH and IT strategic direction
  • Creates a program strategy and vision around how to best utilize Epic program tools to meet the department’s needs
  • Coordinates legal, security and technical teams to develop appropriate agreements and policy
  • Maintains knowledge of emerging industry trends, eHR updates, federal, state, and local initiatives that would affect defined requirements
  • Maintains knowledge of major Epic and Clinical vendor announcements and product capabilities identifies risk or opportunity
  • Advocates that the entity alters current processes in order to leverage Epic’s Foundation workflows and functionality
  • Works with entity leads to communicate/document justifications or any required exceptions to these standards,
  • Collaborates with project leads to manage operational readiness, project status, team recommendations, deliverables, and issues/risks
  • Applies a structured change management approach and methodology to facilitate changes to the system and process
  • Identifies and monitors entity-specific risks in the operational space; leads effort to develop strategies for mitigation of identified entity-specific risks
  • Understands and champions Epic’s implementation methodology and approach
  • Remains aware of competing projects and identifies associated risks and mitigation strategies relative to resource contention and timeline impacts
  • In coordination with Leadership develops and maintains communication frameworks and documentation around meeting agendas, meeting minutes, decision documents and deliverable approaches, conforming to and supporting disciplines such as status reporting, issue log, change management, risk management, program task metrics and milestones
  • Acts as a change agent, facilitating Change Management and Communication efforts
  • Advocates and evangelizes for the Epic program
  • Other duties as assigned

How to qualify

⚠️All Required Before Applying⚠️

  • Certification
    • Epic Certification with current continuing education (CCE)
      • or Verifiable history of attaining Epic Certification
  • Experience
    • Five (5) years of verifiable experience in Electronic Health Record (EHR) program management
      • of which 3 years must include supervisory experience
  • Education
    • Possession of a Bachelor's degree from an accredited college or university

What else should I know?

SELECTION PROCEDURES
The selection procedure will include an evaluation of the application packet in relation to minimum requirements. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. 

Terms of Announcement and Appeal Rights
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state, or local laws, rules or regulations. Clerical errors may be corrected by an amendment at the top of this job announcement.

DPH Health Critical Requirements and Information: Please review the following policies regarding DPH employment requirements that safeguard yourself and others. 

Additional information regarding Employment with the City and County of San Francisco: 

Contact
Eliot.Watt@sfdph.org 628-271-6704

We may use text messaging to communicate with you if you include a mobile number in your application. The first message will ask you to opt in to text messaging.

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CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.