Career Opportunity

IT Operations Support Administrator III - Department of Homelessness and Supportive Housing (1093)

Recruitment: RTF0134182-01134654

Published: April 07, 2023

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

Appointment Type: This is a Temporary Exempt (TEX) position excluded by the Charter from the competitive Civil Service examination process. It is considered "at will" and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 24 months.
Application Opening: April 7, 2023
Application Deadline: Interested applicants are encouraged to apply as soon as possible as this announcement may close at any time after 5:00 pm on April14, 2023
Recruitment ID: RTF0134182-01134654

Who We Are
Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one-time. The Department provides assistance and support to homeless and at‐risk youth, adults and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. The Department has an annual budget of approximately $670 million and a staff of approximately 260 employees. For more information on the department, please visit our https://hsh.sfgov.org/.

What We Do
San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing (HSH), founded in 2016, is a national leader in the movement to end homelessness by developing a coordinated, equity-driven, client-focused system of compassionate services while piloting innovative models, and implementing best practice solutions with measurable results. HSH oversees the City and County of San Francisco's Homelessness Response System (HRS) and implements a system of care that shelters, houses, and serves approximately 14,000 people daily. Major programs include: street outreach paired with shelter, housing, and service connection; a 3,000-bed shelter system for adults and families that includes a mix of congregate and non-congregate shelter settings; scattered site rapid rehousing and permanent rental subsidies for families, adults, and transitional aged youth; Problem Solving and flexible financial assistance programs; over 10,000 units of permanent supportive housing for formerly homeless households, and Housing Ladder programs for households ready to move on from permanent supportive housing.

Role description

The Department of Homelessness and Supportive Housing (HSH) has an exciting opportunity for an experienced, motivated, and team-oriented individual to join our IT team.  At HSH, we are building a mission-driven IT team with a can-do attitude. This individual reports directly to the IT Director and will assist the 1094 IT Operations Support Administrator IV in the support and management of the RTZ Shelter and Bedding System. 

The IT Operations Support Administrator III will further serve as a primary site administrator for the department’s Intranet, Internet, and cloud-based solutions. In addition, the incumbent will work closely with our Senior Systems Engineer and serve as the lead in a 3-person technical support team to take on the most complex first-level support issues. 

The IT Operations Support Administrator III leads the technical support function for moderately sized networks with single or multiple Local Area Networks (LANs), data center operational support for multiple, distinctive computers, mobile devices and their networks and routine system administration activities, which may include network operations, installing, enhancing, and maintaining computers, system update management, peripherals, and mobile device configuration, or combination of these activities; troubleshoots or assists with problem resolution with staff at headquarters as well as those in the field; may provide ongoing and remedial user training; establishes and performs data and access protection processes; and performs related work which may include data input and record maintenance. Periodically, the incumbent will work on a team or independently to automate manual processes using the latest technology. 

This position will entail hands-on support of desktops, servers, and application support.  The ideal candidate will have both technical expertise and good customer support skills. The incumbent will perform related duties as assigned. 

How to qualify

Minimum Qualifications: 

EDUCATION
Requires an associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field]; AND

EXPERIENCE
Three (3) years of experience performing analysis, installation, and technical support in a network environment.

This position also requires two (2) years of Windows operating system experience which may have been gained concurrently with the experience above.

Substitution
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Desirable Qualifications:

• At least 24 months of experience maintaining and troubleshooting PC desktops and Client Server Applications in Windows environment
• At least 12 months of Microsoft SharePoint experience

Verification:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedure:
Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Department will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement in the selection process.

What else should I know?

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

How to Apply
Applications for City and County of San Francisco jobs are only accepted through an online process.

Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow the instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst Kacie Kesler at kacie.kesler@sfgov.org. 

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.