Career Opportunity

AIRPORT RISK AND COMPLIANCE MANAGER

Recruitment: RTF0133409-01088676

Published: September 19, 2023

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

• Application Opening: 4/14/23
• Application Deadline: 5/19/23
• Announcement reposted: 9/19/23 to 9/25/23 at 5:00 PM (PDT)
• Compensation: $167,908 - $214,344 Annually
• Recruitment ID: PBT-0933-133436

San Francisco International Airport (SFO), an enterprise department of the City & County of San Francisco, has a workforce of approximately 1,700 City employees and strives to be a diverse, equitable, and inclusive employer. 
 
SFO’s mission is to provide an exceptional airport in service to our communities and our core values are Safety and Security, Teamwork, Excellence, Care and Equity. Learn more about careers at SFO. 

For more information about SFO, visit www.flysfo.com. Follow us on Twitter and Facebook. 

Role description

San Francisco International Airport (SFO) is hiring a Risk and Compliance Manager to join a world class organization. Are you a highly analytical individual who enjoys mitigating risk through process?  Do you enjoy solving complex problems through technical and analytical excellence?  Are you passionate about efficiency, risk mitigation, and have risk management experience in a municipal setting? If so, come join our team!

The Risk and Compliance Manager oversees all aspects of the Airport’s comprehensive risk management and compliance programs and manages a staff of six Airport employees, as well as contractors and consultants. The Risk and Compliance Manager will evaluate, manage and mitigate enterprise risk across all functions and divisions including, legal, finance, information technology, human resources, physical property, maintenance improvements and new capital projects, This position is also responsible for leading, managing and enhancing the Airport’s principals of an Enterprise Risk Management model under ISO 31000, which evaluates and assesses risk across all areas of the Airport, in collaboration with senior management, management and staff from all Airport Divisions and many Airport stakeholders. The position is required to work across four large airport divisions to achieve favorable outcomes for the department. 

Duties & Responsibilities    
Insurance Programs Management: Work with the City and County of San Francisco Risk Manager’s Office on complex and sensitive insurance policy procurements; monitor and evaluate the availability of insurance coverage for many types of risk, and the performance of vendors who are providing coverage; evaluate and recommend appropriate types of insurance coverage, coverage requirements, limitations, deductibles, and other terms and conditions; ensure that Airport tenants, permit holders, contractors, and other parties maintain appropriate levels of insurance coverage; and plan, direct and coordinate all insurance-related affairs for the Airport. 

Risk Evaluation: Evaluate and mitigate enterprise-wide risk by designing systems to identify and address risks posed in or to the department, its employee, and client and will make recommendations for organizational, operational, policy, and procedural improvements. The risk review is large and complex for a $1.4 billion annual budget operation with over 1,700 airport commission employees.  The addition of airlines operating multimillion-dollar aircraft on the property of the City and County must be considered in this complex operating environment.   This position will create a policy and criteria for Risk Evaluation and the administrative procedures to mitigate the identified risk.  Interface with the Airport’s Safety Management Team which focuses on the airfield and dovetails those same principals on the terminal and landside risk management programs. 

Compliance: Monitor work order agreements between the Airport and 50 City and County of San Francisco departments that perform work for the Airports.  These agreements are regulated by the Federal Aviation Administration and auditable by the Office of the Inspector General.  The Risk and Compliance Manager will be responsible for reviewing and auditing quarterly billings from city departments to ensure costs are properly documented and that costs are eligible to be paid for using airport funds.  Review for compliance for direct cost only.  Build a procedural desk manual for compliance programs for departments to use before submitting invoices to Airport Accounting for payment. The position will work closely with the Budget team to prepare expenditure reports on a quarterly basis versus budget. 

The Risk and Compliance Manager will also be responsible for grant compliance.  This will review all grant reimbursements according to the code of federal regulations and Federal Acquisition Regulation(FAR). Construction contracts will be reviewed to ensure materials purchased for the projects conform the grant requirements, documentation is provided and the physical inventory of the asset is validated.  Build a desk manual for this process for staff and accounting teams to refer to.  

Digital Transformation: As the Airport takes on the commercialization of digital assets and transformation of the airport to a digital customer experience, the Risk and Compliance Manager will monitor, develop and create risk management strategies for this new form of risk and revenue opportunity for SFO.  This may require the use of external digital risk experts and additional insurance mitigation measures to protect the organization and the staff.  The Risk and Compliance Manager will create an evolving and living Digital Risk Profile for executive management to understand vulnerabilities and opportunities as a government organization.  

Guest Safety Risk and Safety Program:  Develop, implement and evaluate a guest safety program to minimize or eliminate guest injuries on mechanical walks and escalators.  Review and coordinate between divisions to understand how guests are injured using mechanical conveyances.  Create a moving conveyances committee to implement safety enhancements, guest communication, capital improvements to help customers be aware of the use of mechanical conveyances.  Create a departmental report for executive management of incidents, projects for mitigation and working closely with legal on existing claims from guests. 

Physical Property Risk Evaluation: The Risk and Compliance Manager will be responsible for a rolling risk evaluation of outlying buildings at SFO as well as four major terminal buildings with a safety team consisting of engineering, maintenance, and operations to ensure there is minimal risk to the traveling public, employees, and tenants.  Working closely with the airport’s space planning team, the Risk and Compliance manager will be responsible for generating maintenance and capital funding requests to mitigate or fix buildings to ensure we are protecting our assets to live out their intended useful life of operations.  The Risk and Compliance Manager will build a desk manual or a Physical Property Risk Evaluation program for executive management.  

Risk and Safety Management: Monitor and evaluate the operational safety of Airport tenants and service providers; provide guidance to senior management on the risks associated with proposed and ongoing programs and initiatives; create a long and short-range risk management assessment to ensure proper insurance coverage is in place; assess risk and risk mitigation measures in emerging areas, such as cybersecurity; and actively participate in Airport-wide emergency preparedness planning and simulations.

Leadership: Monitor and evaluate the safety programs of the construction projects, during the implementation of the Airport’s Capital Improvement Plan; and collaborate with other Airport Divisions and Airport contractors on improvements to existing safety plans.

People Management: Manage and review the work of Airport employees, contractors and consultants; plan, monitor and oversee the operation of the Risk Management office; assess workloads of subordinate staff to ensure projects are on track; develop, coach and motivate staff to develop their skills and improve performance, and ensure the work of the Risk Management office is in alignment with the Airport’s financial health and overall goals.

Collaboration: Participate in Airport-wide Business Continuity planning; work under the City and County of San Francisco’s Administrative Code on indemnity provisions in conjunction with the City’s Risk Manager on a variety of risk matters; and encourage and facilitate efforts to work cooperatively within the Airport and with a wide range of Airport stakeholders.

Communication: This position requires the ability to communicate and work effectively with a wide variety of internal and external stakeholders, lead project teams, and plan and carry out complex work assignments with minimal direction. The Risk and Compliance Manager must be able to work strategically, in partnership with diverse organization-wide stakeholders, to proactively identify potential risks, build consensus, and identify innovative ways to improve the overall strength of the Agency.

Staff development and training: Monitor, develop and coach the Risk and Compliance staff.  Create career work plans, cross train, and train the staff in the areas of insurance procurement, risk and safety mitigation, presentation and written communications to internal and external stakeholders.  The Risk and Compliance Manager will direct staff resources to meet deadlines, ensure budgets are monitored and adhered to, create performance evaluations for staff that are measurable and quantifiable.  The Risk and Compliance manager will need to demonstrate the ability to adjust resources as operational challenges and emergencies arise at the airport.  

The Ideal Candidate 
The ideal candidate is a well-rounded leader with experience overseeing a large risk management and insurance portfolio coupled with an understanding of public finance. The ideal candidate will also need to have a record of success that illustrates a career history that supports the ability to have the following:

Leadership: The ideal candidate is an exceptional leader who fosters teamwork and diversity; has a proven track record with leading a team in accomplishing goals; is self- aware and able to remain calm under pressure; and can exercise flexibility and adaptability in sensitive situations.

Strategic Thinker: The ideal candidate will be a knowledgeable, strategic thinker with outstanding integrity in managing the insurance affairs of a robust and demanding organization.

Technical Skills: The ideal candidate has a breadth of knowledge of insurance, reinsurance, self-insurance, and risk management; Risk Management experience in a municipal setting; a certificate issued by the Insurance Industry; and knowledge of airports and aviation industries.

Communication Skills: The ideal candidate will have excellent written and verbal communication skills; strong interpersonal communication skills combined with a collaborative style and the ability to communicate effectively with internal and external audiences including regulators; and has excellent presentation and interpersonal skills to engage effectively with all levels of the organization.

Collaborator: The ideal candidate is a self-motivated leader who can collaborate with internal and external stakeholders regarding risk matters on construction projects and improvements to existing mitigation plans.
 

How to qualify

Education 
Possession of a Bachelor’s degree from an accredited college or university in Business Administration, Economics, Finance, Public Policy or a closely related field; AND

Experience 
Six (6) years of increasingly responsible professional level experience in the insurance/risk management industry, including three (3) years supervising professionals.

Substitution
Education Substitution: Additional qualifying experience as described above may be substituted for the education requirement on a year for year basis for up to two (2) years.  (One year of work experience is equal to 30 semester or 45 quarter units).

Experience Substitution: Possession of a Master’s degree from an accredited college or university may substitute (1) year of the required experience (but may not substitute for the required supervisory experience).

Desirable Qualifications
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred to hiring.

• Insurance Industry Certification. 
• Risk and compliance Management experience in a municipal setting or private sectors.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

Nature of Work
Requires extensive computer work requiring keyboarding and prolonged sitting and working off a flat screen monitor to perform strategic and planning affairs analysis; analyzes, manipulates, and generates reports; ability to work effectively with managers, co-workers, contractors and other personnel; and ability to identify issues and problem solve.

VERIFICATION
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

SELECTION PROCEDURES
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.”

Supplemental Questionnaire Evaluation (Weight: 100%)
Candidates who meet the minimum qualifications will be sent a Supplemental Questionnaire. The Supplemental Questionnaire is designed to measure the knowledge, skills and abilities required for this position.  All candidates’ responses to the Supplemental Questionnaire are subject to verification. All relevant experience, education and/or training must be included in the responses in order to be reviewed in the rating process.

 A passing score on the Supplemental Questionnaire must be achieved in order to be placed/ranked on the eligible list. Candidates will be placed on the eligible list in rank order according to their final score.

Note: Only those applicants meeting the minimum qualifications will be notified of the exact date, time and place to report for the examinations. Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Transportation Security Administration (TSA) Security Clearance: Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.
 

What else should I know?

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of six months, and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2021-22.pdf .

Terms of Announcement and Appeal Rights:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ .

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY
Applications for City and County of San Francisco jobs are only accepted through an online process. 

Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Recruiter Information: If you have any questions regarding this recruitment or application process, please contact the Recruiter Vicky Lei at vicky.lei@flysfo.com.
 

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.