Career Opportunity

Assistant TMC Operations Manager - Transit Division - SF Municipal Transportation Agency (9172)

Recruitment: RTF0135138-01152813

Published: May 05, 2023

Accepting applications until: May 18, 2023

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

The San Francisco Municipal Transportation Agency (SFMTA or “the agency”) connects San Franciscans with their communities to enhance the economy, environment and, ultimately, the quality of life in the city. As an agency within the City and County of San Francisco, the SFMTA is responsible for managing the city’s transportation network. The agency has more than 6,000 employees who are responsible for the management of all ground and some underground transportation in the city. The SFMTA has oversight over public transit, as well as bicycling, paratransit, parking and curb management, street operations, walking, and taxis.

Application Opening: May 3, 2023
Accepting applications until: May 18, 2023
Recruitment ID: RTF0135138

APPOINTMENT TYPE: Permanent Exempt - This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

Division: Transit
Section/Unit: Transportation Management Center
Schedule: Varies
Work Location: 1455 Market Street, 7th Floor, San Francisco, CA 94103

Please Note: Applicants must complete the supplemental questionnaire as part of the online application process.  Please click HERE to complete the questionnaire.

Role description

Under direction of the TMC Operations Managers, the 9172 Assistant TMC Operations Manager is responsible for providing support in the planning, monitoring, and supervising of the day-to-day management of service through direct oversight of the TMC. The position assists in developing, implementing, and maintaining policies, Standard Operating Procedures (SOPs), and is responsible for coordinating the work activities of the TMC staff.  The position assists in supporting the training of staff between shift changes to prevent delays in required actions and/or to improve programs or services; recommends, and implements alternative approaches, improvements, or changes; in the absence of the Operations Manager serves as the TMC liaison for both internal and external stakeholders; Assists in the implementation of division and Agency goals, objectives, policies, and priorities of the TMC.

NATURE OF WORK
Due to the regular schedule and demand of the job, incumbents may be required to work rotating shifts, evenings, holidays, and weekends.

EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES:

• Provides oversight of the overall transit operations at the TMC in accordance with established policies and directives when the TMC Operations Manager is not on duty.
• Assists in providing direction and supervision of the transportation operations and subordinate staff within the TMC.
• Monitors and evaluates the effectiveness and efficiency of the service delivery system and identifies improvements.
• Assists in the management of TMC Transportation Operations Specialists and works with them on leadership skills and accountability. Provides input to all subordinate staff through verbal and written feedback and performance evaluations and appraisals.
• Assists in developing, implementing, and maintaining policies, Standard Operating Procedures, Administrative Procedures, Performance Plans, and monitoring practices and controls.
• Coordinates between Transit Division and all other SFMTA work units to support effective customer service by way of SFMTA’s multi-model transportation
• Represents TMC Management at meetings when necessary.
• Performs other duties as assigned.

How to qualify

MINIMUM QUALIFICATIONS: 

1. Bachelor’s Degree from an accredited college or university; AND
2. Three (3) years of transit operations experience in transportation related operations and service management with two (2) years of management and/or supervisory experience successfully directing and coordinating public transportation services, transit workforce planning, or transit scheduling including at least one (1) year of rail related transportation operations experience; AND
3. The ability to utilize computer applications related to the work of the assigned unit (to be tested at the time of appointment).

Substitution:
Additional qualifying experience may be substituted for the required education on a year-for-year basis. One-year (2000 hours) will be considered equivalent to thirty (30) semester units/forty-five (45) quarter units. 

Notes:
Applicants must meet the minimum qualifications at the time of filing date unless otherwise noted.

DESIRABLE QUALIFICATIONS: 

• Knowledge of federal, state, and local legislation and regulations pertaining to transit service delivery and operations.
• Strong verbal and written communications skills with ability to produce (written and statistical) reports and presentations and to present effectively to senior and executive management.
• Knowledge and experience in train and bus controlling (dispatching).
• Ability to effectively mentor staff.
• Experience in staff development and training.
• Understanding of all aspects of safety related to transit operations, service planning and coordination, service scheduling including workforce coordination.
• Ability and flexibility to work in a time-sensitive operations environment to respond quickly and effectively to unanticipated events and emergencies and to provide guidance to subordinates in crisis situations.
• Demonstrable skills and superior knowledge in working with office programs and software, such as Microsoft Word, Excel, Access, and Outlook.

What else should I know?

Drug Testing:
The San Francisco Municipal Transportation Agency (SFMTA) has determined that Class 9172 Manager II is a “safety-sensitive” position, under regulations issued by the Federal Transit Administration (49 CFR Part 655).  Federal law requires that all transit employees who perform safety-sensitive functions be subject to random, post-accident, reasonable suspicion, return-to-duty and follow-up drug and alcohol testing.  All applicants for Safety-Sensitive positions shall undergo urine drug testing prior to employment and within 90 days prior to performing Safety-Sensitive functions for the first time.  Receipt by the SFMTA of a negative test result is required prior to the employee being placed on the payroll.  The SFMTA will not consider hiring any person who tested positive, adulterated, substituted or refused to submit to testing for a minimum of two years following the positive test.
 
In addition, each applicant who has worked for a Department of Transportation (DOT)-regulated employer(s) within the last two years will be required to sign a consent form, prior to appointment, authorizing SFMTA to obtain information from his/her prior employers concerning his/her drug and alcohol test history.  Each applicant will also be required to provide SFMTA with information regarding whether, during the last two years, the applicant tested positive or refused to test on any pre-employment drug or alcohol test administered by an employer to which the applicant applied for, but did not obtain, safety-sensitive transportation work covered by DOT drug and alcohol testing rules.  SFMTA will not hire any applicant for a safety-sensitive position who fails to provide this information or fails to provide written consent for the release of information from prior employers.

Verification:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/information-about-hiring-process#verification. Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Process:
Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be used to determine candidates' qualifications.  Only those applicants who most closely meet the needs of the Agency will be invited to move forward in the selection process.

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

For questions or inquiries, please contact: Keaney Chan, Human Resources Analyst at
Keaney.Chan@sfmta.com.

All your information will be kept confidential according to EEO guidelines.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.