Career Opportunity

Library Technical Assistant II (3618) – Citywide – (C00181)

Recruitment: REF24605O

Published: May 17, 2023

Accepting applications until: May 30, 2023

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About:

This is a Citywide Exam. This job ad has been revised to update the Minimum Qualifications.

San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.

Specific information regarding this recruitment process is listed below:
Application Opening: May 16, 2023
Application Deadline: May 30, 2023. Apply Immediately. Application filing will be open at least through May 30, 2023 and will close any time thereafter.

If you have any questions, please contact the exam analyst, Melinda Miyagishima, melinda.miyagishima@sfgov.org.

Role description

Under supervision, and in accordance with established policies and procedures, performs various routine phases of technical library work; exercises work direction over subordinate personnel; and performs related duties as required.

Requires responsibility for: Explaining and carrying out established methods and procedures; making regular contacts with the general public, outside organizations, and library personnel in connection with library operations and activities; and preparing and/or maintain various files and records.

• Supervises subordinate personnel and coordinates their assignments to meet the needs of the department.
• Processes orders, overdue accounts, library card applications, requests for library material, new books, additional copies, serials, and other library material.
• Changes and discharges library material.
• Assists patrons in person, over the telephone and by correspondence regarding library policies, procedures and directional information; under supervision, assists patrons with routine questions and with the location of library material.
• Searches for library materials; obtains information from bibliographies, files, records and other sources.
• Does preliminary cataloging; makes proper entry of new serials; assigns Cutter numbers;
• Files; assists in revising files; prepares and/or maintains various files and records; writes correspondence; types; receives and records money.
• Assists in opening and closing the branch or department and in keeping it orderly and pleasant; assists in inventorying the collection; assists in checking shelves for proper placement of books and for books in need of repair.
• Collaborates in the creation, preparation, and display of various reference materials and resources.
• May assist in preparing an exhibit, display or other publicity material.
• May create, maintain, and troubleshoot technical issues related to the Library’s website, intranet, and other electronic media systems; create, prepare, and organize audio, video, images, and graphics.
• May provide technical training to other Library staff.
• Under the general supervision of a librarian, may be responsible for the day-to-day operations of a reading center.

Distinguishing Features

The Library Technical Assistant II (3618) differs from Library Technical Assistant I in that this class has supervisory responsibilities over Library Technical Assistant I and subordinate personnel, contacts vendors and publishers, and may assist in revising the library catalog files.

Supervision Received/Exercised

The classification of Library Technical Assistant II receives supervision from a Librarian, and exercises supervision over subordinate technical and clerical library personnel.

How to qualify

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications. 

An Associate’s degree from an accredited college or university with a major in Library Information Technology AND one (1) year of full-time verifiable experience in technical library work in the areas of technical services, circulation, cataloguing and/or information services equivalent to the duties performed by class 3616 Library Technical Assistant I in the City and County of San Francisco.

Or

Completion of a Library Information Technology certificate program from an accredited college or university AND two (2) years of full-time verifiable experience in library work in the areas of technical services, circulation, cataloguing and/or information services, equivalent to the duties performed by class 3616 Library Technical Assistant I, in the City and County of San Francisco.

Or

Three (3) years of full-time verifiable experience in library work, at least one (1) year of which must have included technical library work in the areas of technical services, circulation, cataloging and/or information services, equivalent to the duties performed by class 3616 Library Technical Assistant I in the City and County of San Francisco.

Special Conditions:

1.    Some positions in this class may require possession of bilingual skills. Eligibles who do not possess the designated skills will not be appointed to bilingual positions. A language proficiency test may be administered prior to appointment to these positions.

2.    May be required to push, pull and lift with assistance objects weighing fifty (50) pounds or more.

3.    Some positions in this class may require possession of a valid California Driver’s License.

The above minimum qualifications reflect special conditions associated with the position(s) to be filled. They may differ from the standard minimum qualifications associated with this class code.

Note: Some positions in this class are subject to irregular work schedules and may require evening and/or weekend work; and require constant public contact. Positions in this classification may be required to work at various locations within the Library system.

Selection Procedures:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ):
Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Multiple Choice Examination (Weight: 80%):
Candidates that meet the minimum qualifications will be invited to participate in an examination designed to measure knowledge, skills and/or abilities in job-related areas which may include but not be limited to: knowledge of library procedures, reference aids, library terminology, electronic resources, software applications, basic web editing and design, office procedures, the role of a public and/or school library in the community; ability to lead supporting staff; attention to detail and accuracy, including money handling procedures, operate office equipment, ability to learn and deliver training and support to others for software, hardware, and electronic media; ability to problem solve, multitask and manage deadlines, ability to establish and maintain relationships, ability to deal courteously and effectively with others, ability to maintain records and file, retrieve, code and index data and information, ability to communicate in writing clearly and concisely; read, review, write, and understand information such as forms, documents, instructions, and/or reports in English; ability to understand, give, and follow oral instructions in English.

If you also apply and meet the minimum qualifications for 3616 Library Technical Assistant I (C00180), you will only be scheduled once for the examination.

Qualified applicants will be notified by email of the exact time, date, and location of the examination.

Basic Supervisory Exam (Weight: 20%): Candidates will be administered a written multiple-choice examination that is designed to measure basic knowledge of various supervisory practices and procedures (e.g. directing, counseling, guiding, evaluating, motivating, disciplining, developing and training subordinates, delegation, etc.) as well as customer service and reading comprehension.

The scores that you achieve on the exams shall be valid and "banked" for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take these tests again should you apply and be found eligible for a future announcement for which this particular test is used. If the test for this future announcement is held within 12 months of the date of this examination, your score will be automatically applied to that announcement. However, after twelve months, you have the option to either (a) apply your test score to the other announcement or (b) re-take the test. Re-testing is permitted no sooner than twelve months from the date of the examination and only in association with your eligibility for another announcement for which this test is used. Please note that, should you re-test, your re-test score would become your official score going forward since it is the most recent. A passing score must be achieved on both exams in order to be placed/ranked on the eligible list/score report. The hiring department may administer additional position-specific selection procedures to make final hiring decisions.

The multiple-choice exams will be administered either on a computer or in a paper format. The type of format will depend on the size of the qualified applicant pool. Qualified candidates will be notified of the type of exam format in their exam appointment notification. These are standardized multiple-choice examinations. In accordance with Civil Service Rule 111.11.4, inspection privileges do not apply to the questions and answers in these examinations.

If a significant modification is made to an exam in the future, the application of “banked” scores may no longer be appropriate. In such a rare circumstance, candidates with “banked” scores would be required to re-take the exam sooner than the three year period specified above.

Candidates must receive a passing score on all examination components in order to be placed on the resulting eligible list.

Candidate scores on these examinations may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

The hiring department may administer additional position-specific selection procedures to make final hiring decisions.

What else should I know?

Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores, and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 12 months and may be extended with the approval of the Human Resources Director.

Terms of Announcement and Appeal Rights:  

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at https://careers.sf.gov/.] The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the analyst via email melinda.miyagishima@sfgov.org by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at https://sf.gov/departments/civil-service-commission.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams
• Right to Work
• Copies of Application Documents

Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.