Health Worker 4 - San Francisco Department of Public Health (2588)

Career Opportunity

Health Worker 4 - San Francisco Department of Public Health (2588)

Recruitment: REF27177N

Published: May 19, 2023

Accepting applications until: June 02, 2023

Contact:

Juliette Soto - juliette.soto@sfdph.org

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

Department: Public Health
Job class: 2588-Health Worker IV
Salary range: $90,584.00 - $110,188.00
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Class Based Test
Rule: Rule of 10 What does this mean?
List type: Combined Promotive and Entrance

About:

The Department of Public Health (DPH) prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status.

Application Opening – May 19, 2023
Application Deadline – June 2, 2023
Salary: $85,150 - $103,558 Annually
- Click here for more information
Appointment Type: Permanent Civil Service
Recruitment ID: CBT-2588-H00063/REF27177N

Role description

Location: Positions may be located at the following locations, but not limited to: Zuckerberg San Francisco General Hospital (ZSFG), Laguna Honda Hospital (LHH), various clinics within DPH, the Unified School District (USD), and the Department of Homelessness and Supportive Housing (HOM).

Shift: Varies depending on position. Days, evenings, nights, weekends, and/or holiday shifts may be required.

The eligible list resulting from this Class Based Test (CBT) announcement will be used to fill future vacancies in this class at various locations.

General Job Description: Under general supervision, the 2588 Health Worker 4, supervises, coordinates, and instructs a staff of paraprofessional workers in a service program; participates in organizing and directing in-service training activities for Health Workers; provides administrative supervision for Health Workers and assists in planning for their most effective use in the assigned program; and provides community oriented direct and indirect services. The essential functions include:

Plans, directs, and coordinates the educational, recreational, therapeutic and work projects of the program participants as directed by professional staff;
Supervises and trains lower classification of paraprofessional personnel in the skills required for successful performance of their assigned duties;
Assists in preparation of in-service training materials;
Provides liaison with Team Leaders regarding function and performance of Health Workers 1, 2, and 3;
Meets with representative of the local community and professional and social agencies to inform them of the scope of available treatment programs and to elicit their cooperation and support;
Provides community education services;
Assists in planning and execution of programs and operations, research projects, and reports, as directed;
Evaluates data and suggests programs in the preventive areas of social and health adjustments;
May interview and screen program clients, identifying general client condition;
Performs crisis intervention activities under professional direction;
Provides broad social counseling activities and assists in group therapy sessions;
When assigned to a specialized activity program, is responsible for supervising the program on specified wards or units and/or assisting the director of the program; and
May supervise a specific health or rehabilitation program.

The 2588 Health Worker IV performs other duties as assigned/required.

Working Conditions: Some positions may require employees to work directly with individuals within locked jails or psychiatric facilities; the homeless population and individuals who have or are carriers of infectious/communicable diseases. Some positions may also require exposure to inclement weather conditions and/or heavy lifting.

How to qualify

Experience: Three (3) years of verifiable experience within the last five (5) years, performing a combination of at least two (2) of the following duties:

serving as a liaison between targeted communities and healthcare agencies;
providing culturally appropriate health education /information and outreach to targeted populations;
providing referral and follow up services or otherwise coordinating care;
providing informal counseling, social support and advocacy to targeted populations;
escorting and transporting clients;
providing courier/dispatcher functions;
performing pre-clinical examinations of vital statistics, such as measuring a patient’s weight, height, temperature and blood pressure.

Substitution: Possession of a Community Health Worker Certificate from City College of San Francisco can substitute for 6 months of experience.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

One-year fulltime employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine fulltime employment.

Note: Some position(s) may require applicants to possess the following special conditions, which include but is not limited to the following:

Bilingual fluency in a variety of languages depending upon the department's bilingual needs
Mental Health Programs work experience
Activity Therapist work experience

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities. For more information, visit https://sfdhr.org/information-about-hiring-process#verification:~:text=Verification%20of%20Experience%20and/or%20Education

Selection Procedures:
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following.

Minimum Qualification Supplemental Questionnaire (MQSQ):Candidates will be required to complete an MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Written Multiple Choice Exam (Weight: 100%)
Candidates that meet the minimum qualifications will be invited to participate in the Multiple Choice Exam exam that is designed to measure the knowledge, skills, and abilities in job related areas which may include but not be limited to: Ability to establish and maintain effective relationships with others of various ethnic, cultural and socioeconomic backgrounds; Ability to work in a culturally diverse setting with clients who are disabled, physically and chronically ill and/or who may have behavioral health issues; Ability to apply de-escalation and informal counseling techniques when dealing with patients/clients; Ability to interview patients/clients to evaluate their capabilities, needs, interests; Ability to read, comprehend and interpret information to communicate in a clear and concise manner; Ability to provide culturally appropriate educational information about health programs, social services and other resources to patients/clients; Ability to plan, direct and coordinate educational, recreational, therapeutic and work projects of participants and schedule patient/client appointments; Knowledge of and ability to interpret and apply office policies, laws, regulations (e.g.HIPPA) and procedures in a medical setting; Ability to use office equipment and computer systems/software programs; Ability to supervise and oversee the work of staff, and specific health programs; Ability to provide constructive feedback on work performance; Ability to communicate, compose and organize written information; Knowledge of and ability to evaluate data and information to make effective decisions.

Candidates must achieve a passing score on the multiple choice exam in order to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score.

This is a standardized examination; therefore, test questions and test answers are not available for public inspection or review

For tips and guidance on how to prepare and take multiple-choice examinations, you can view the Multiple-Choice Test Preparation Manual.

Language Proficiency Exam: For positions requiring bilingual fluency, candidates deemed qualified who meet the special language condition must pass a departmentally approved language proficiency exam prior to appointment. Only those eligible candidates who pass the bilingual proficiency test will be considered for the bilingual position. Applicants must indicate on the application form the language(s) in which they claim proficiency.

Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

What else should I know?

Certification: The certification rule for the eligible list resulting from this examination will be the Rule of Ten Scores.

Eligible List/Score Report: Once you pass the exam, you will be placed onto an eligible list and given a score and a rank. For more information, visit https://careers.sf.gov/knowledge/process/

The duration of the eligible list resulting from this examination process will be 12 months and may be extended with the approval of the Human Resources Director.

HOW TO APPLY
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit careers.sf.gov and begin the application process.

Our e-mail communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link.

Applicants may be contacted by email about this recruitment therefore, it is their responsibility to contact the Analyst if they update their email address.

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Terms of Announcement and Appeal Rights:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at https://careers.sf.gov/. The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.

DPH Health Critical Requirements and Information: Please review the following policies regarding DPH employment requirements that safeguard yourself and others.

Additional information regarding Employment with the City and County of San Francisco:

If you have any questions regarding this recruitment or application process, please contact the exam analyst at Juliette.Soto@sfdph.org or 628-271-6709

We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.

CONDITION OF EMPLOYMENT: All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.