Career Opportunity

Program Support Analyst - Street Environmental Services - SF Public Works (2917 TPV)

Recruitment: RTF0136572-01127505

Published: June 29, 2023

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

San Francisco Public Works (SF Public Works) has a far-reaching portfolio with a $352 million annual operating budget, an active capital portfolio that exceeds $3 billion and a workforce of 1,600-plus employees. The department operates around the clock, touching every neighborhood in San Francisco. The staff designs and manages the construction of civic buildings and streets; cleans and greens the right of way; maintains civic buildings; manages multi-million-dollar bond programs; trains people for jobs; keeps the right of way free of hazards; paves the roads; repairs bridges and public stairways; expands accessibility; and works at the forefront addressing some of San Francisco’s biggest challenges, including homelessness. With a mission to enhance the quality of life in San Francisco for residents, visitors, and business owners, Public Works is committed to providing outstanding public service through an equity lens.

We invite you to learn more about the three workplace core values we live and embrace every day here at Public Works, visit our site here: Respect, Integrity, and Responsiveness.

San Francisco Public Works currently has multiple vacancies for the position of Program Support Analyst (2917) within our Street Environmental Services division: the Outreach & Enforcement and the Community Programs Team.

Street Environmental Services
Keeps the City’s streets, sidewalks and other public spaces clean with mechanical and manual sweeping, graffiti abatement and power washing. The 24/7 operation runs specialized operations, including the Hot Spots teams that focus on encampment cleanups, CleanCorridorsSF, which provides a weekly deep cleaning to neighborhood commercial corridors, and proactive illegal dumping runs in the most impacted areas. The team also supports volunteer programs to advance San Francisco’s cleaning and greening initiatives.

Appointment Type: Temporary Provisional (TPV). This is not a permanent appointment. A provisional appointee must participate and be successful in a Civil Service examination for this classification and be selected through an open competitive process in order to be considered for permanent appointment. Provisional appointments may not exceed three (3) years.

Application Opening: Thursday, June 29, 2023
Application Deadline: This is a continuous recruitment.  Applicants are encouraged to apply immediately as this recruitment may close at any time, but no earlier than Friday, July 7, 2023.
Compensation Range:  $116,506 - $141,648 annually
Recruitment ID: RTF0136572-01127505 / TPV-2917-136573

Role description

Under the supervision of the Community Engagement Manager, as a Program Support Analyst, you will support vital front facing programs connecting with the public:

Outreach and Enforcement Team
On the SF Public Works Outreach and Enforcement Team (OnE Team), you will supervise the day-to-day productivity of program efforts. You will review/approve investigations related to city code violations related to, but not limited to, illegal dumping, sidewalk cleanliness, trash service, and sanitation standards. You will also prepare reports and audit staff effectiveness, allocate resources, and enforcement to targeted areas of need.

Community Programs Team
On the SF Public Works Community Programs Team, you will supervise the day-to-day productivity of our Community Programs staff. You will evaluate the long-term efficacy of the program and the department’s volunteer initiatives. You will review and provide guidance to neighborhood-driven capital projects. You will work with senior department staff to solve problems and respond to crisis management situations as needed.

You will support the Operations Division (comprised of the Bureaus of Street & Environmental Services, Urban Forestry, Building Repair, Street & Sewer Repair, and Central Operations) in responding to department-related inquiries from the public. You will find this work engaging and rewarding if you have a strong interest in educating residents, merchants, community partners, policymakers, and members of the public about SF Public Works Policy, Public Works Code, Community Projects, and Programs. To achieve success in these roles, you should be passionate about enhancing the cleanliness in San Francisco, especially along the public right of way, activating public spaces, and interested in contributing to broad-reaching community improvement projects that will have long-term effects on public spaces.

Important and Essential Duties:
As a Program Support Analyst, your duties may include but are not limited to the following:

• Supervise staff performing comprehensive investigations related to illegal dumping, maintenance of refuse collection services, and garbage nuisances.
• Actively issue enforcement related to San Francisco refuse laws.
• Review and approve outreach efforts, notices of violations, and citation notices issued by Outreach Coordinators.
• Plan and prioritize the work of staff by setting metrics for workflow and production targets based on departmental needs.
• Provide technical guidance and support to Outreach Coordinators related to code policy and application. 
• Act as a representative of Public Works for internal and external meetings, committees, and commissions.
• Conduct surveys, performs research and statistical analyses as requested; prepares related reports.
• Respond to and resolves difficult and sensitive citizen inquiries and complaints.
• May participate in recruitment and selection of staff, serve on hiring interview panels and recommend appointment of personnel; provide and coordinate staff training; work with employees to correct deficiencies; implement discipline procedures; recommend employee terminations.

How to qualify

Minimum Qualifications: 

Education:
A Baccalaureate degree in social work, public administration, business administration or a related field.

Substitution for Education:
Additional qualifying experience as stated under the experience requirement may be substituted for up to two (2) years of the required education on a year-for-year basis (30 semester/45 quarter units equals one year).

Experience:
Three (3) years of professional experience in a general administrative capacity of which two (2) years (4000 hours) are in the field of human services. This experience includes responsibility for functions such as budget administration, contract administration, program planning and policy development, or statistical research.

Substitution for Experience:
Possession of a Master’s degree in social work, business administration, public administration or related field may substitute for one (1) year of the required experience as described above for all specialties.

License and Certification:
Possession of a valid California driver license.

Notes:

• One-year full-time employment is considered equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

Desirable Qualifications: The stated desirable qualifications may be used to identify candidates advancing to the interview process and/or to identify job finalist(s) at the end of the selection process when referred for hiring.

• Experience enforcing codes on behalf of government agencies.
• Experience organizing public volunteer events on behalf of an organization.
• Experience leading community-driven capital projects.
• Experience in responding to customer complaints for a government agency or large organization. 

Verification:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements.

Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. 

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. 

Selection Procedures:
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

The selection process will include an evaluation of applications in relation to minimum requirements. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will move forward in the recruitment process.

Minimum Qualification Supplemental Questionnaire (MQSQ):
Candidates may be required to complete an MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Supplemental Questionnaire (SQ): - Candidates who meet the Minimum Qualifications and complete the MQSQ will be sent an SQ to complete and return. The SQ has been designed to measure knowledge, skills, and/or abilities in job-related areas. The SQ will be rated and scored. All relevant experience, education, and/or training must be on the SQ in order to be reviewed in the rating process.

Applicants who meet the minimum qualifications are not guaranteed advancement through all of the steps in the selection procedure.

What else should I know?

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

Statement on Diversity, Equity, and Inclusion: At the City and County of San Francisco, we share a commitment to a diverse, inclusive and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov/ and begin the application process.

• Select the “I’m Interested” button and follow the instructions on the screen.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the analyst, Humera Rahman-Power, at humera.rahman-power@sfdpw.org

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.