Career Opportunity

Utility Services Representative - Water Quality Division - SFPUC (1478)

Recruitment: RTF0136122-01154469

Published: July 17, 2023

Accepting applications until: July 21, 2023

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

• Application Opening: 7/17/2023
• Application Filing Deadline: 7/21/2023
• Annual Salary: $77,714-$94,458/annually
• Recruitment ID: RTF0136122-01154469 (136123)

APPOINTMENT TYPE: Temporary Exempt: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months. 

WHO ARE WE?
San Francisco Public Utilities Commission (SFPUC)
Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.org/.

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality.

To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.org/about-us/careers-sfpuc

Role description

Project Name: Cross Connection Control Program                 

Position Description: Under general supervision, the 1478- Utility Services Representative performs responsible and specialized journey-level clerical duties in the Water Quality Division in connection with the Cross Connection Control Program. The Cross Connection Control Program was established to identify and address potential concerns with potable water contamination in the public water system where cross connections exist and backflow may occur. Backflow prevention assemblies are installed where various forms of water system cross connections are present, and regulatory compliance consists of annual testing and review by our Environmental Services and Field Services (ES/FS) groups of where these assemblies are installed. This position is dedicated to the Cross Connection Control Program, and will provide support for activities focused on communication with customers and external entities regarding compliance, account information management, tracking and reporting, and coordinating office operations within the Environmental Services and Field Services groups.

Reporting Location: 1657 Rollins Road, Burlingame, CA 94010

Work Hours: Monday - Friday, 40 hours/week. This position requires working on-site.

Essential Duties and Responsibilities:

• Initiate notices to account holders for annual backflow assembly test requirements
• Interface with customers and testers regarding Cross Connection Control requirements and regulations; monitor and respond to email and voicemail inquiries
• Initiate correspondence with the Department of Public Health regarding account holder and tester violations and compliance issues
• Initiate correspondence with the Department of Building Inspection regarding permits to install, remove/replace backflow prevention assemblies.  
• Maintain and reconcile account holder information and records of outgoing notices
• Coordinate and compile the sale of backflow prevention tags on a monthly basis; maintain inventory of materials and supplies
• Research customer contact information and plumbing permit numbers for new installations
• Use web-based applications to monitor and manage account information/status, and generate reports/presentations
• Participate in testing of web-based applications, reconcile data, and recommend future enhancements
• Plan and organize Cross Connection Control Program meetings and prepare agendas/minutes
• Monitor Cross Connection Control Program incoming email with the ability to prioritize and balance workload
• Collaborate with 7317 Senior Water Service Inspector, ITS and consultants to enhance Cross Connection Control Program webpage on sfpuc.org, and identify ways for better public outreach and education programs
• Monitor and distribute incoming mail for Environmental Services and Field Services
• Update and maintain staff sign in/out sheet and contact list
• Manage Environmental and Field Services records in SharePoint
• Class 1478 Utility Services Representative performs other related duties as requried. 

How to qualify

Experience: One (1) year of clerical experience in a customer service, billing or collection department of a utility, bank, department store, Insurance Company or credit agency.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Verification of Education and Experience:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Education verification information on verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

What else should I know?

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “Apply Now” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and updated. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Job Analyst Information: If you have any questions regarding this recruitment or application process, please contact the job analyst, Crystal Liu, by email at cliu@sfwater.org

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.