Career Opportunity

People Technology Senior IS Engineer - SFO (1043) - (137337)

Recruitment: RTF0137329-01154622

Published: July 19, 2023

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

APPOINTMENT TYPE: Temporary Exempt: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months.

Specific information regarding this recruitment process are listed below:

• Application Opening: July 19, 2023
• Application Deadline: Interested applicants are encouraged to apply as soon as possible as this announcement may close at any time after 5:00 PM on July 25, 2023.
• Compensation Range:  $143,026 - $179,946 Annually
• Recruitment ID:  TEX-1043-137337 / RTF0137329

San Francisco International Airport (SFO), an enterprise department of the City and County of San Francisco (CCSF), has approximately 1,700 CCSF employees and strives to be a diverse, equitable, and inclusive employer.

SFO’s mission is to provide an exceptional airport in service to our communities and our core values are Safety and Security, Teamwork, Excellence, Care, and Equity. Learn more about careers at SFO. 

For more information about SFO, visit www.flysfo.com. Follow us on Twitter and Facebook.

Role description

The People Technology Senior IS Engineer analyzes, plans, designs, implements, maintains, troubleshoots and enhances large complex systems. You will own the day-to-day relationship with human resource colleagues and maintain and configure human resources systems. This role ensures best practices, use of logical methodologies, and robust business partnering to meet the needs of human resources and the operations, in collaboration with the IT team.

You will work on a nimble, customer-service- and solution-oriented team, within the People Performance and Development (PPD) section, or SFO’s human resource functions, and reports to Director of People, Performance & Development.

You are excited about this position because you will:

• Take ownership of complex technical projects, exercising your decision-making skills and leveraging authority over assignments and decisions required to complete the work.
• Determine requirements for the development or enhancement of large complex systems, research and conduct feasibility studies on new technologies.
• Design, plan, integrate, test, implement, document and enhance the physical and logical components of large complex systems or networks. This may involve the analysis and evaluation of systems software, hardware and communications strategies.
• Perform complex systems integration for interoperability over dissimilar platforms and technologies. This may involve the integration of various protocols, systems software, hardware and communications platforms; determine the proper installation parameters for software and hardware for smooth integration and efficiency in relation to the enterprise system and network.
• Translate functional requirements into workflow and technical specifications via information gathering, workshops, sessions and interviews.
• Maintain and administer ad hoc report writing tools for end users; training and assisting users of those ad hoc report writing tools.
• Act as the liaison between vendors, technical support hot-lines and users to resolve complex systems or network problems. Coordinate and implement corrective measures; this may involve site visits, telephone assistance, remote systems or network management, and participation in technical committees.
• Facilitate the demonstration and training of staff in the use of new hardware or software products.
• Make recommendations consistent with directives, policies, standards and regulations.
• Plan, implement, maintain and coordinate upgrades/updates/fixes for core operating systems and their related components, without negative impact to the overall availability and reliability of the enterprise systems/networks.
• Document procedures and troubleshooting techniques related to systems/networks software and hardware; develop and review documentation prior to general distribution.
• Plan, develop and implement backup and recovery procedures for large systems.
• Monitor daily systems performance and execute corrective measures.

How to qualify

Education: An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Experience: Three (3) years of experience analyzing, installing, configuring, enhancing, and/or maintaining the components of an enterprise network.

Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/ forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Desirable Qualifications/ What you’ll possess:

• Experience with implementing and maintaining human resources systems for complex organizations.
• Desire and commitment to lead and participate in anti-racism, racial justice, and equity work, along with the dedication and fortitude to push and drive change in these areas.
• Experience thriving in a continually evolving and fast-paced environment.
• Employee-centric approach with high emotional intelligence and ability to think strategically but implement iteratively.
• Fluency with advanced functions of core hardware and software components of human resources information systems.
• Ability to determine the systems or networking requirements to plan for or enhance the core data processing needs for efficient and efficient human resources functions.
• Judgement, decisiveness and creativity, and ability to prioritize competing demands.
• Problem-solving skills needed to develop alternative solutions within established guidelines and standards while minimizing disruption.
• Excellent communication skills, and ability to comprehend and apply professional journals, manuals and literature.
• Excellent teamwork skills.
• Experience working with human resources technology systems (e.g., PeopleSoft, ServiceNow, SumTotal).
• Hands-on experience with ServiceNow configuration/set up would be advantageous.
• Excellent oral communication & interpersonal skills.
• Awareness of data privacy relating to human resources data capture and maintenance.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Verification of Education and Experience
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/how-verify-education-requirements.

Please review the articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for further information.  

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedure:  The selection process will include evaluation of applications in relation to minimum requirements.  Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.  Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates.  If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.

Notes:  Applicants who meet the minimum qualifications are not guaranteed advancement through all of the steps in the selection procedure.

Transportation Security Administration (TSA) Security Clearance:  Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

What else should I know?

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Recruitment Analyst Information: If you have any questions regarding this recruitment or application process, please contact the analyst Susan Vang-Chan at susan.vang-chan@flysfo.com.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.