Skip to content
 
SF Careers Logo with City Seal
 
 

Career Opportunity

Senior IS Business Analyst (1053) DPH - 132735

Recruitment: RTF0132734-01149371

Published: August 14, 2023

Contact:

Hanz Pagao - hanz.pagao@sfdph.org

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

Share

Department: Public Health
Job class: 1053-IS Business Analyst-Senior
Salary range: $129,506.00 - $162,942.00
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Position Based Test
Rule: Rule of 7
List type: Combined Promotive and Entrance
 

About:

The San Francisco Department of Public Health’s Information Technology Department is the technology services provider within Public Health, delivering technology infrastructure and services to approximately 10,000 users within the organization to help support over 100,000 patients annually.

✔️START with this Questionnaire: https://forms.office.com/g/R9UDrZe1TY

Our mission-driven and dynamic team is seeking to hire three (3) full-time results-driven, positive, and accountable professionals to join the Office of the CIO as Senior IS Business Analysts. 

The qualified pool resulting from this recruitment may be used to fill current and future 1053 positions with the Department of Public Health. 

Role description

Under general direction, the Senior IS Business Analyst oversees the more difficult and complex aspects of the systems development cycle, including needs analysis, cost-benefit analysis, structured systems analysis and design, feasibility analysis, technology and software assessment, telecommunications needs analysis, project planning and management, system installation, implementation and testing, conversion to production status, technical and procedural documentation, user training, and post-implementation assessment and administration; may be the primary MIS resource for an organization with a complex system. 

Duties Include

  • Manage or contribute to Special Projects for the Office of the CIO. 
  • Propose and implement process improvement ideas related to IT operations. 
  • Present user experience insights to diverse stakeholders in meetings and through reports. 
  • Create, track, update, and resolve IT tickets as needed. 
  • Analyze data and create data visualizations to highlight actionable insights to improve IT operations. 
  • Represent the Office of the CIO at meetings as needed. 
  • Act as a project manager/coordinator for the administrative and operational needs of the IT department. This includes support for office space logistics, facilities requests, technology procurement requests, IT training requests, and other requests related to the operational needs of the department.  
  • Coordinate with users, vendors and contractors to complete projects and service requests 
  • Use Microsoft’s suite of Office products (such as Outlook, Teams, OneNote, Planner, etc.) to organize tasks and communicate with co-workers 
  • Provide as-needed, best-practice training to customers or staff on productivity software/cellular devices. 
  • Maintain data sets owned by the Office of the CIO 
  • Work closely with other OCIO staff in SharePoint Online site design, content management and administration duties as required 
  • Utilize Microsoft Power Platform (Power BI, Power Apps, Power Automate) to help solve complex problems.  Utilize these tools to capture data, analyze data, and automate business processes 
  • Provide excellent customer service to our staff and maintain positive collaboration with team peers and everyone associated with the Office of the CIO and DPH. 

How to qualify

⚠️① & ② Required Before Applying⚠️

  • ① Experience
    • Three years of experience in the information systems field, including system analysis, business process design, development, and implementation of business application solutions or IT project management.
      • Including 12 Months of Healthcare Information Technology Experience*
    • One year of full-time employment is equivalent to 2,000 hours of work experience (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours a week are not included in the calculation to determine full-time employment. 
  • ② Education
    • An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semesters or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].
    • Education Substitution
      • Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years)
      • One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field

The above minimum qualifications reflect special conditions associated with the position(s) to be filled. They may differ from the standard minimum qualifications associated with this classification.

Desirable Qualifications: 

  • Experience with Data Analytics and tools such as Power BI and Tableau 
  • Experience working within a Healthcare environment 
  • Experience with O365 tools such as Planner, Lists, Visio, and Project 
  • Experience with collaboration and communications tools such as SharePoint Online, Microsoft Teams, and Cisco Webex 

 

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. 

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Failure to provide the required verification when requested may result in the rejection of the application and/or appointment in this class. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities. 

What else should I know?

Selection Procedures
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following.

  • Minimum Qualification Questionnaire (Weight: Qualifying)
    Along with this application, applicants must complete a questionnaire, which is designed to compare an applicant's experience with the Minimum Qualifications of this position.
  • Examination (Weight: 100%)
    After this job ad is unpublished, qualified applicants will receive an online exam link. The exam evaluates relevant knowledge, ability, and skill level.

Certification: The certification rule for the eligible list resulting from this examination will be the Rule of Seven (7) Scores. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Eligible List/Score Report: Once you pass the exam, you will be placed on an eligible list and given a score and a rank. For more information, visit https://careers.sf.gov/knowledge/process/

The duration of the eligible list resulting from this examination process will be twelve (12) months and may be extended with the approval of the Human Resources Director.

To find Departments that use this classification, please click here.

Terms of Announcement and Appeal Rights: This is a Position-Based Test (PBT) administered in accordance with Civil Service Rule 111A.

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date. 

 

How to Apply:

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit careers.sf.gov and begin the application process. 

Our e-mail communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link. 

Applicants may be contacted by email about this recruitment therefore, it is their responsibility to contact the Analyst if they update their email address. 

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

DPH Health Critical Requirements and Information: Please review the following policies regarding DPH employment requirements that safeguard yourself and others. 

Additional information regarding Employment with the City and County of San Francisco: 

If you have any questions regarding this recruitment or application process, please contact the analyst, Hanz Pagao at hanz.pagao@sfdph.org or 628-271-6839.

We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.

All of your information will be kept confidential according to EEO guidelines.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.