Career Opportunity

9174-Manager IV, Mobility Services Permit Manager, Taxis Access and Mobility Services Division, SF Municipal Transportation Agency

Recruitment: RTF0137362-01096676

Published: August 25, 2023

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

Role description

APPOINTMENT TYPE: Permanent Exempt - This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

Application Opening: August 3, 2023

Deadline to Apply: August 25, 2023

Recruitment ID: PEX-9174-137363

Salary: $145,028 to 185,146 annually

Please Note: A cover letter and resume must be attached to the online application.

Section Description: The Permits & Administration section oversees the administration and issuance of permits for taxis, commuter shuttles and other regulated mobility modes; oversees the collection and analysis of electronic trip data to ensure permit compliance; and plans new regulated mobility programs.

Position Description:

Under the general supervision of the Director of Taxis, Access & Mobility Services, the Mobility Services Permit Manager oversees the permitting functions of the Division, including approximately 1,500 taxi medallions, 4,000 taxi driver permits, twenty-four (24) Taxi Company Permits, eight (8) Dispatch Permits, over 1,500 commuter shuttle permits, Private Transit Vehicle (PTV) Permits, and additional regulated mobility services under MTA’s jurisdiction that may be added to the transportation sector. 

The ideal candidate will possess a strong knowledge of state and local laws, rules and regulations that govern the motor vehicle for hire industry and have the ability to adapt to the evolving policies and procedures to ensure efficient regulation of a highly dynamic and complex transportation sector.

Examples of Important and Essential Duties:

1. Plans, assigns, supervises, reviews, and evaluates the work of staff who are engaged in data analysis, administrative analysis, and permit issuances.
2. Manages the Taxi Medallion Sales Program, which oversees medallions valued over $161M in total. This includes communicating and coordinating with taxi industry members, approved lenders for managing taxi medallion sales, transfers and other transactions, and facilitating the execution of financial documents.
3. Monitors compliance with permit terms of taxi medallions with individual requirements, including annual reviews prior to renewal of medallions.
4. Oversees the administrative functions associated with permit issuance, data collection, planning and legislative review, network planning/data management analysis for regulated mobility permit programs.
5. Reviews and issues regulated mobility permits and supervises the review, monitoring and analysis of electronic trip data for all permittees.
6. Communicates with and conducts outreach to taxi industry stakeholders and regulated mobility stakeholders on a daily basis, leads regulated mobility permit harmonization efforts, and oversees legislative changes.
7. Performs management functions as they relate to office operations, budget, contract, and/or grant administration.
8. Evaluates and develops policy recommendations, procedures and work practices, including evaluation of existing and proposed laws and/or legislation.
9. Oversees coordination of regulated mobility planning functions, taxi stand placement, special events planning, commuter shuttle stop placement, including acting as liaison to other departments and participating in meetings and/or making presentations before groups.
10. Performs a variety of research and reporting functions, including preparing management reports and supporting documentation, and responding to public and industry requests.
11. Acts as subject matter expert on regulated mobility permitting and management.
12. Performs Director functions when required by Director’s absence.
13. Reports to Director on the administration and operations of the Permits section.
14. Performs other related duties as required.

How to qualify

1. Possession of a baccalaureate degree from an accredited college or university; AND
2. Five (5) years of management and/or administrative duties interpreting laws and regulations, and exercising independent judgement in the application of defined principles, practices, and regulations in functional areas such as: program/ office/ operations management, budget development and/or administration, development and administration of contractual agreements and/or grants, or other closely related functional area; AND
3. Three (3) years of above experience must include supervising staff who interpret laws and regulations and exercise independent judgement in the application of defined principles, practices, and regulations.

Substitution:

Additional qualifying experience may be substituted for the required education on a year‐for‐year basis. One year (2000 hours) will be considered equivalent to thirty (30) semester units/forty‐five (45) quarter units.

Notes:

1. Applicants must meet the minimum qualifications by the final filing date unless otherwise noted.

2. One (1) year full-time experience is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time experience.

Desirable Qualifications:

• Bilingual in Cantonese, Mandarin and/or Spanish
• Experience working with and serving persons with disabilities
• Cultural competence and experience serving persons from a broad range of social economic and ethnic backgrounds
• Ability to handle stressful interactions with the public in a calm demeanor that diffuses potential conflict.
• Experience managing and prioritizing multiple projects in a time-sensitive environment.
• Strong organizational skills.
• Experience working with diverse stakeholder groups including public agencies and members of the public.
• Excellent research and analytical skills.
• Excellent oral and written communication skills

What else should I know?

Verification:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/information-about-hiring-process#verification. Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Process:

Applications will be screened for relevant qualifying experience.  Additional screening mechanisms may be used to determine candidates' qualifications.  Only those applicants who most closely meet the needs of the Agency will be invited to move forward in the selection process.

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

For questions or inquiries, please contact Human Resources Analyst, James Lam at James.Lam@sfmta.com.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.