Career Opportunity
1406-Senior Clerk (C00204)
Recruitment: REF31717Y
Published: October 06, 2023
Accepting applications until: October 08, 2023
Apply using SmartRecruiters, the City and County of San Francisco's application portal.
Job class: 1406-Senior Clerk
Salary range: $65,728.00 - $79,924.00
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Class Based Test
Rule: Rule of 10
List type: Combined Promotive and Entrance
About:
This job ad has been extended until October 8, 2023.
PLEASE READ THE ENTIRE JOB AD CAREFULLY BEFORE APPLYING.
THIS IS A CITYWIDE EXAMINATION
San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.
Specific information regarding this recruitment process is listed below:
- Application Opening: September 25, 2023
- Application Deadline: October 8, 2023
- Compensation Range: $62,400 to$75,868 https://careers.sf.gov/classifications/
- Recruitment ID: CBT – 1406 - C00204
Role description
Job Description
Under direction, the 1406 Senior Clerk performs difficult, responsible, and specialized clerical work and may assign clerical and office work to subordinate office personnel. This is the senior-level position in the Clerk series.
EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES
According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.
1. Assigns clerical and office work to subordinate personnel.
2. Codes and indexes documents, records, and correspondence. Methods may include color code, terminal digit, numerical, alphabetical and/or chronological order to ensure proper filing and ready access of data.
3. Disseminates information and answers inquiries by communicating with the public, departmental personnel and other departments.
4. Explains and interprets existing laws, regulations and administrative policies governing the activities of the assigned office to the general public and other City personnel.
5. Checks and reviews a variety of documents for completeness and accuracy.
6. Files, maintains, and retrieves documents, records, and correspondence in accordance with established procedures.
7. Compiles information and data necessary for the preparation of various departmental reports in which judgment may be exercised in the selection of data and materials.
8. Prepares and maintains a variety of reports in which judgment may be exercised in the selection of data and materials.
9. Makes mathematical computations using addition, subtraction, multiplication and division of whole numbers, decimals, and fractions.
10. Exercises sound judgment and utilizes knowledge of applicable laws, regulations, and procedures in solving daily clerical and office problems.
11. Receives a variety of telephone and in-person calls and routes such calls and individuals to proper places.
12. Receives and accounts for moderate amounts of money from the collection of fees and similar sources.
13. Operates office equipment, including calculators, photocopying equipment, adding machines, computer terminals, document imaging, fax machines and postage meters.
14. Processes mail: opens, time stamps, sorts, and distributes the incoming mail; stuffs and seals envelopes; makes daily pickup and delivery to ensure timely mailing and receipt of mail.
Note: Some positions may require heavy lifting and/or possession of a California's Driver's License and/or bilingual skills.
How to qualify
MINIMUM QUALIFICATIONS
These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.
Experience: Two (2) years of clerical experience included preparing and maintaining a variety of records and/or documents, filing, use of office equipment, public contact, and processing of incoming and outgoing mail
Substitutions - Any one of the following may substitute for six (6) months of the required experience:
Completion of a clerical training program (240 hours); OR
15 semester units (or equivalent quarter units) of coursework from an accredited college or university; OR
Completion of an approved City and County of San Francisco Clerical Administrative training program (as designated on the job announcement).
Verification:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at (click here).
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Resumes will not be accepted in lieu of a completed City and County of San Francisco application.
Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.”
Selection Procedures:
- Application and Preliminary Questionnaire Evaluation (Qualifying)
Applicants are required to complete the Application and Preliminary Questionnaire as part of the application process. The purpose of the Application and Preliminary Questionnaire is to obtain specific information regarding an applicant's education, experience, and training in relation to the Minimum Qualifications for this position. It is essential that an applicant provide complete information in identifying their education, experience, and training. After you have completed the Application, you will then be asked the questions for the Preliminary Questionnaire.
- Clerical Test Written Multiple Choice Exam (Weight: 100%)
Qualified candidates will be administered a multiple-choice exam presented in written format.
This exam is administered to determine competencies in one or more of the job-related areas:
Knowledge of: standard alphabetical, numerical, and chronological filing systems.
Ability and Skill to: organize and make clerical work assignments; review processed work to assure accuracy, neatness and conformance to departmental regulations and polices; interpret laws, regulations and procedures in recommending solutions to problems; efficiently and accurately file, retrieve, code and index a wide variety of documents; record information in a neat, legible and accurate manner; follow written directions; make complex computations in addition, subtraction, multiplication and division; effectively communicate and understand complex concepts, policies and procedures both to and from departmental representatives and the general public; proficiently read and review a variety of documents and forms for completeness and accuracy; exercise tact and maintain poise in resolving disputes and differences arising with the public and other personnel; use a personal computer in a network environment to enter and update data, create documents and use system applications, e-mail, spreadsheets, word-processing and organizer software.
A passing score must be achieved on all examination components in order to be
placed/ranked on the Eligible List. The hiring department may administer additional position-specific selection procedures to make final hiring decisions.
This is a standardized multiple-choice examination. In accordance with Civil Service Rule 111.11.4, inspection privileges do not apply to the questions and answers in these examinations.
Qualified candidates will be notified of the exact date, time, and place to report to the examination. If you also apply and meet the minimum qualifications for the 1402 Junior Clerk, 1404 Clerk, 1408 Principal Clerk, and/or 1410 Chief Clerk recruitment(s), you will only be scheduled once for the examination.
Requests for an alternate test date are not guaranteed and may be considered only for extenuating and extremely limited circumstances. If you need to be considered for a make-up exam date, contact Hana Mendoza at hana.mendoza@sfgov.org by September 29, 2023.
Exam Score Results/Banked Scores:
The score you achieve on this examination shall be valid and "banked" for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take this test again should you apply and be found eligible for a future announcement for which this particular test is used. If the test for this future announcement is held within one year of the date of this examination, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) retake the test. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which this test is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent (even if it turns out to be lower than your original score). Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.
Eligible List/Score Report (after the exam)
A confidential eligible list of applicant names that pass the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores, and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.
The duration of the eligible list resulting from this examination process will be of 24 months and may be extended with the approval of the Human Resources Director.
Certification Rule:
The certification rule for the ranked eligible list resulting from this examination will be Rule of Ten Scores. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.
What else should I know?
HOW TO APPLY
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.
• Select the “I’m Interested” button and follow instructions on the screen
Important Email Contact Information
Applicants may be contacted by email about this recruitment and, therefore, it is your responsibility to ensure that your registered email address is accurate and kept up-to-date. Also, applicants must ensure that emails from CCSF is not blocked on your computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).
Note: Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
Terms of Announcement and Appeal Rights:
Applicant must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ .]
The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications, and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.
If you have any questions regarding this recruitment or application process, please contact the exam analyst, Hana Mendoza at hana.mendoza@sfgov.org.
Additional Information Regarding Employment with the City and County of San Francisco:
• Information About the Hiring Process
• Equal Employment Opportunity
• Seniority Credit in Promotional Exams [required for Combined, Promotive, Entrance (CPE) Exams only]
• Copies of Application Documents
This is a citywide recruitment. All departments that use the 1406 class will be using the eligible list from this recruitment for hiring purposes. If the department SFO -Airport selects your application for consideration and you accept to move forward in their hiring process, that department will require these additional verification processes:
- Transportation Security Administration (TSA) Security Clearance:
Candidates for employment with the San Francisco Airport Commission are required to provide a complete employment history for the past ten (10) years and an explanation of all gaps in employment during that period. The past ten (10) years of the candidate's employment will be verified. In addition, candidates will be required to undergo a criminal history check, including FBI fingerprints, in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.
- Customs Clearance: Candidates for employment with the San Francisco
Airport Commission may be required to qualify for unescorted access to the San Francisco International Airport U.S. Customs Security Area. An application for a U.S. Custom Access Seal may be submitted to Customs ONLY after employment has commenced. Employment in this position requires that the incumbent submit an application for, successfully acquire and maintain a Customs Access Seal. Per Civil Service Commission Rule 110.9.1, every applicant must possess and maintain the qualifications required by law and by the examination announcement for this examination. Failure to acquire or maintain customs access, a requirement for this position, may be basis for termination from employment with the Airport Commission. Customs seal requirements and procedures are located in the
Code of Federal Regulations, Title 19, Part 122, Sections 181 or 189.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.