Career Opportunity

8214-Parking Control Officer

Recruitment: REF31709R

Published: October 11, 2023

Accepting applications until: October 17, 2023

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

The SFMTA, a department of the City and County of San Francisco, oversees Muni (the historic Municipal Railway), parking and traffic, bicycling, walking and taxis. Over one million people get around San Francisco and rely on us to ensure safe and reliable travel. 

Our Vision: Excellent transportation choices for San Francisco. 

Our Mission: We connect San Francisco through a safe, equitable, and sustainable transportation system.

Application Opening: 10/11/2023
Deadline to Apply:  10/17/2023
Compensation Range: $64,688 – $86,710 Yearly (For more information, click here 8214-Parking Control Officer | City and County of San Francisco (sf.gov)

Recruitment ID: T00086/ REF 31709R

Role description

Under general supervision, the Parking Control Officer patrols an assigned area for the purpose of enforcing motor vehicle parking regulations, and performs related duties as required. Essential functions include: patrolling the streets and issuing citations in an assigned area; arranging for the removal of unlawfully parked vehicles; directing vehicular and pedestrian traffic; operating and monitoring a 2-way radio; making notes of actions taken in line-of-duty and preparing detailed reports; explaining parking and traffic regulations; lifting and installing/removing vehicle immobilization devices; lifting and positioning cones and barricades; operating a motor vehicle; following departmental policies and procedures and taking directives from supervisors/managers; and communicating orally in a professional, clear, and effective manner to supervisors, managers, and the general public in person and over the phone/radio at all times.

Essential Duties:  According to Civil Service Commission rule 409, the duties specified below are representative of the range of duties assigned to class 8214 Parking Control Officer and are not intended to be an inclusive list.

1. Patrols the streets and issues citations in an assigned area to illegally parked vehicles and to enforce motor vehicle parking regulations. Places identifying marks on parked vehicles, or records identifying information into a hand-held computer and subsequently checks for these data/marks as means of identifying vehicles which are parked beyond the posted time limit.

2. Arranges for removal of unlawfully parked vehicles as authorized by state and local codes; completes tow inventory form describing any visible damage, missing parts, and any visible contents of the vehicle.

3. Directs vehicular and pedestrian traffic by using appropriate hand signals and whistle at a specific intersection or other control points; assists pedestrians in crossing from curb to curb at intersections; directs traffic at the perimeters of critical incidents, parades, and other public functions.

4. Operates and monitors a 2-way radio to keep in contact with supervisors/managers, respond to complaints from the public and from departmental dispatchers and to inform departmental supervisors and dispatch centers of any circumstances requiring police or emergency assistance and acts in accordance with instructions received.

5. Makes notes of actions taken in line of duty and prepares detailed reports involving day to day operations relating to parking and traffic control; writes memorandum when necessary; prepares daily reports and logs in daily activities using a hand-held computer.

6. Explains parking and traffic regulations; provides information in response to questions about citations, towed vehicles, routes of travel, points of interest, distances and related matters to the public; advises the public as to how and where they may contact other city agencies.

7. Lifts and installs/removes vehicle immobilization devices in order to immobilize vehicles and lifts and positions cones and barricades.

8. Operates a motor vehicle with standard or automatic transmission, cars, vans, 3-wheel vehicles, and bicycles.

9. Communicates orally in a professional, clear, and effective manner to supervisors, managers, and the general public in person and over the phone/radio at all times.

10. Follows city, state, federal rules and regulations, departmental policies and procedures, and takes directives from supervisors and managers at all times.

11. Performs related duties and responsibilities as assigned.

Nature of work: Involves considerable walking, standing, and sitting for extended periods of time, working in inclement weather, dealing tactfully with a sometimes hostile public, performing repetitive hand motion to chalk tires and direct traffic, repetitive bending, kneeling, squatting and exiting/entering vehicles; carrying and using a hand-held computer/printer to issue citations and occasionally manually writing citations; exposure to hazards and working in the proximity of other moving vehicles, and requires normal color vision.  Employees are required to lift and install/remove vehicle immobilization devices or traffic barricades weighing up to 50 pounds, wear equipment weighing up to 10 pounds while working.  Employees will be required to work nights, weekends, holidays, and any shift including split days off. Employees will be part of the division’s 24/7/365 operation and will be required to work overtime. Employees are required to wear a departmental issued uniform, helmet, pepper spray and safety gear.

How to qualify

Experience

Two (2) years of verifiable full time satisfactory public contact experience which must have included providing and/or verifying information on laws, rules, regulations, and procedures, or responding to client or customer complaints as a primary responsibility; OR

Successful completion of two (2) years military service either on active or reserve duty; OR

Six (6) months of verifiable full time satisfactory experience as a Parking Control Officer; AND

Education:

Possession of a high school diploma or proof of successful completion of an equivalency test (G.E.D or California High School Proficiency Examination)

License:

Possession and maintenance of a current valid Class C Driver License (Must possess a good driving record. See below for more information.); AND

SUBSTITUTION:

Thirty (30) semester or forty-five (45) quarter units from an accredited college or university which must have included at least fifteen (15) semester units or twenty-two (22) quarter units in any of the following areas: Psychology, Sociology, Criminal Justice, or Behavioral Science may be used to substitute one (1) year of above work or military experience under minimum qualification #1 or #2.

Driving Record:

Applicants must possess a good driving record with none of the following occurrences within the last two (2) years prior to 10/11/2023 through the date of appointment:

• No convictions of California State Vehicle Code 20001 (leaving the scene of an accident involving bodily injury or death)

• No convictions of California State Vehicle Code 23103 through 23109 (reckless driving);

• No convictions of California State Vehicle Code 23152 – 23153 (driving under the influence of alcohol or drugs).

Verification: 
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. 

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures: 
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Exam Components: (General Exam Process Information) 
Written Multiple-Choice Examination: (Weight: 100%)
Candidates deemed eligible and admitted to the examination process will be administered a written multiple-choice test designed to measure knowledge, skills and/or abilities in job-related areas which may include but not limited to: problem solving ability, human relations ability, ability to read, understand and retain information and ability to observe and recall street names, places and incidents.

This is a standardized examination and, therefore, test questions and test answers are not available for public inspection or review. For your reference, a Multiple-Choice Test Preparation Manual is available on the DHR Website

What else should I know?

Eligibility List/Score Report: 
A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Director of Transportation or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 24 months and may be extended with the approval of the Director of Transportation.

TRAINING PROGRAM:

All new employees must successfully complete the training program consisting of 2 weeks of classroom instruction, 1 week of vehicle training, and completion of a mentoring program. Employee must successfully pass each section before advancement to the next training phase. This training may encompass the operation of a three-wheeled vehicle, instruction on parking and local traffic codes and regulations, traffic direction and other on-the-job training. A written test will be given after the two week classroom instruction. Failure to pass this test will result in immediate release (separation) from this position. Failure to satisfactorily complete the training program will result in release (separation) from the position.

Terms of Announcement: 
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at Careers with Purpose | City and County of San Francisco (sf.gov)] The terms of this announcement may be appealed under Civil Service Rule 410.4. Such appeals must be submitted in writing to the San Francisco Municipal Transportation Agency ATTN: Human Resources Examinations and Classification Unit, 1 S Van Ness Avenue, 6th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules

Medical Examination/Drug Testing:

Candidates who are being considered for appointment may be required to pass a medical examination. Candidates who cannot meet the medical requirement will be placed under waiver until this requirement is met. The medical examination will be administered only to those applicants who are being considered for appointment.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement
• SFMTA Employee Wellness Program

How to Apply: Applications for City and County of San Francisco jobs are only accepted through an online process.
1. Visit Careers with Purpose | City and County of San Francisco (sf.gov)
2. Type "8214" in to the "Search by class or keyword" field.
3. Click the link to open the Job Announcement.
4. Select the “Apply Now” button and follow instructions on the screen.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@careers.sf.gov, @sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information: If you have any questions regarding the Exam Process, please contact the exam analyst, Anna.Kaminska@sfmta.com.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.