8214-Parking Control Officer

Job Description

CITY AND COUNTY OF SAN FRANCISCO

DEPARTMENT OF HUMAN RESOURCES

Title: Parking Control Officer

Job Code: 8214

DEFINITION

Under general supervision, patrols an assigned area for the purpose of enforcing motor vehicle parking regulations, and performs related duties as required.

DISTINGUISHING FEATURES

Positions in this class are staffed by civilian employees who normally wear a uniform and badge but do not carry weapons and are responsible for explaining and enforcing provisions of the California Vehicle Code and local traffic codes related to the movement of vehicular and pedestrian traffic and parking regulations. The 8214 Parking Control Officer classification is distinguished from the higher job classification 8216 Parking Control Supervisor in that the latter is the first line supervisor of 8214 Parking Control Officers.

SUPERVISION EXERCISED

None.

EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES

According to Civil Service Commission Rule 409, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Patrols streets to issue citations and warnings to enforce motor vehicle parking regulations; places identifying marks on parked vehicles, or records identifying information into department-approved electronic devices or through manual processes as required and checks for these data or marks to identify vehicles parked beyond the posted time limits.

2. Arranges for removal of unlawfully parked vehicles as authorized by state and local codes; completes tow inventory form describing any visible vehicle damage, missing parts, and visible contents.

3. Directs vehicular and pedestrian traffic by using appropriate hand signals and whistle at a specific intersection or other control points; assists pedestrians in crossing from curb to curb at intersections; directs traffic at the perimeters of critical incidents, parades, and other public functions.

4. Operates and monitors a 2-way radio to keep in contact with supervisors/managers, respond to complaints from the public and from departmental dispatchers and to inform departmental supervisors and dispatch centers of any circumstances requiring police or emergency assistance and acts in accordance with instructions received.

5. Makes notes of actions taken in line of duty and prepares detailed reports involving day-to-day operations relating to parking and traffic control; writes memorandum when necessary; prepares daily reports and logs in daily activities using an electronic device or by manual process as required.

6. Explains parking and traffic regulations; provides information in response to questions about citations, towed vehicles, city landmarks, directions, general inquiries and other related matters to the public; advises the public as to how and where they may contact other city agencies.

7. Lifts, installs, removes, and positions equipment related to parking enforcement and/or traffic control, including but not limited to cones and barricades.

8. Operates a motor vehicle with standard or automatic transmission, cars, vans, 3-wheel vehicles, and bicycles.

9. Communicates orally in a professional, clear, and effective manner to supervisors, managers, and the public in person and over the phone/radio at all times.

10. Follows city, state, federal rules and regulations, departmental policies and procedures, and takes directives from supervisors and managers at all times.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of: Relevant sections of the California Vehicle Code, the Municipal Police Code, the San Francisco Traffic/Transportation, Harbor, and Park Codes, and other applicable codes; street names, locations of public buildings, recreational facilities, and city landmarks.

Ability or Skill to: Problem solve, accurately analyze situations, and take an effective course of action; communicate clearly, legibly, and concisely with the public and supervisors/managers in writing; communicate orally in a clear and effective manner to the public, supervisors/managers, and other city departmental staff; tactfully, professionally, and effectively interact with parking violators, the public, and other city departmental personnel; read and understand departmental policies and procedures, rules, instructions, codes, and city street maps; observe and recall street names, places, and incidents; perform work requiring frequent standing, walking, sitting, and lifting and carrying of equipment.

MINIMUM QUALIFICATIONS

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education:

Possession of a high school diploma or proof of successful completion of an equivalency test (G.E.D or California High School Proficiency Examination)

Experience:

1. Two (2) years of public contact experience which must have included providing and/or verifying information on laws, rules, regulations, and procedures, or responding to client or customer complaints as a primary responsibility; OR

2. Successful completion of two (2) years military service either on active or reserve duty; OR

3. Six (6) months of experience as a class 8214 Parking Control Officer

License and Certification:

Possession of a valid driver license to be verified at the time of appointment.

Possession of a good driving record with none of the following occurrences during the two (2) year period preceding the application for employment filing date and through the date of appointment:

- No convictions of California State Vehicle Code 20001 (leaving the scene of an accident involving bodily injury or death)

- No convictions of California State Vehicle 23103 through 23109 (reckless driving)

- No convictions of California State Vehicle 23152 - 23153 (driving under the influence of alcohol or drugs).

Substitution:

Thirty (30) semester or forty-five (45) quarter units from an accredited college or university which must have included at least fifteen (15) semester units or twenty-two (22) quarter units in any of the following areas: Psychology, Sociology, Criminal Justice, or Behavioral Science may be used to substitute one (1) year of above work or military experience.

SUPPLEMENTAL INFORMATION

The nature of work involves considerable walking, standing, and sitting for extended periods of time; working in inclement weather; interacting tactfully and professionally with the public to de-escalate situations; performing repetitive hand motion to chalk tires and direct traffic, repetitive bending, twisting, turning, raising hands above shoulder level, kneeling, squatting and exiting/entering vehicles; exposure to hazards and working in the proximity of other moving vehicles, and requires normal color vision. Employees are required to work independently with minimal supervision and under stressful and hostile conditions. Employees are required to lift, install/remove, and position equipment or traffic barricades weighing up to 50 pounds and wear equipment weighing up to 10 pounds while working. Employees will be required to carry an electronic device to issue citations. Employees will be required to work nights, weekends, holidays, and any shift including split days off. Employees will be part of the division's 24/7/365 operation and will be required to work overtime. Employees are required to wear a departmental authorized uniform, helmet and safety gear.

Finalists must pass a criminal background check to obtain California Law Enforcement Telecommunications System (CLETS) certification. Incumbents must successfully complete on-the-job training in CLETS operations, policies and procedures within six (6) months of appointment or as required by assignment.

PROMOTIVE LINES

To: 8216 Parking Control Supervisor

From: Entrance

ORIGINATION DATE: 02/01/1982

AMENDED DATE: 09/12/12; 08/01/24; 08/12/26

REASON FOR AMENDMENT: To accurately reflect the current tasks, knowledge, skills & abilities, and minimum qualifications.

BUSINESS UNIT(S): SFMTA

Standard Information

Disaster Service Work

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Historic and future compensation