Career Opportunity

8540-Senior Supervising Probation Officer, Juvenile Probation (SFERS) - RTF0139736

Recruitment: RTF0139736-01123282X

Published: October 25, 2023

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

Are you passionate about Juvenile Justice, Public Safety, and the Community we serve? Are you a dedicated professional who wants to maximize their impact in the lives of some of San Francisco’s most marginalized youth? If so, we encourage you to take advantage of this unique Senior Leadership opportunity to join a team that is devoted to re-imagining Juvenile Justice, committed to racial equity, and focused on ensuring long-term public safety through the development, enrichment, and accountability of young people we serve throughout San Francisco. Click here to read more about the San Francisco Juvenile Probation Department (JPD). 

• Application Opening – October 11, 2023
• Application Deadline – Interested applicants are encouraged to apply immediately as this job ad may close at any time, but not sooner than October 26, 2023 @ 5pm
• Salary: $135,824 – $182,000 Annually
• Appointment Type: Permanent Civil Service
• Recruitment ID: Eligible List 139737 - RTF0139736 

Role description

As the Senior Supervising Probation Officer, you will assist the Director of Probation Services and Chief Probation Officer in the organization, planning and direction of the activities of the Probation Services division of the Juvenile Probation Department. Current operation areas within Probation Services include:

• Intake process and procedures
• Supervision of minors on probation in the community
• Private and country placement; and
• Planning and developing/supervising special projects and programs.

1. Plans, organizes, directs and coordinates the activities of Units with Probation Services functions in the Juvenile Probation Department, consisting of a group of geographical or project units. This includes following and implementing policies and procedures; conferring with supervising personnel, formulating guidelines, resolving unit problems, conducting disciplinary investigations, disseminating information, and keeping statistics for administrative purposes. May act in the absence of the Director of Probation Services, and may be required to work nights, weekends, and holidays.

2. Supervises and oversees a probation unit(s) through: directing, planning and organizing their work; observing and evaluating job performance; auditing caseloads of probation officers; resolving conflicts and performing other necessary duties in order to ensure that staff's work quality and quantity are maintained at a high level. This also includes assigning cases and tasks to staff in a manner that is consistent in fairness and equity in order to encourage and maintain good employee morale and work quality; staffing and scheduling programs to meet operational requirements; and submitting written performance evaluations of staff to management.

3. Trains and develops staff by using clear and relevant teaching techniques; providing guidelines and assistance regarding laws, policies and procedures as related to agency operations; and explaining proper casework techniques, investigative report writing, and oral presentation techniques.

4. Meets with groups and individuals such as community-based agencies and other city departments by giving and receiving information regarding departmental policies, procedures, and organization in order to develop favorable community relations.

5. Evaluates and monitors residential/non-residential programs utilized by Juvenile Probation Department for appropriate placement of clients.

6. Make oral reports on functional operations of unit(s) to boards, commission, courts and other agencies and city departments.

7. Makes written reports on functional operations of unit(s) to boards, commission, courts and other agencies in the city department. Prepares expense reports for authorization. Collects and maintains statistical information on clients served and services provided (e.g. number of bookings, cases filed, citations, detentions, informal dismissals, transfers, D. A.'s declines). Maintains records and evaluates and controls access to confidential records by client, staff, other jurisdictions and public. Prepares weekly time sheets for probation officers and clerical staff.

8. Supervises the scheduling and coordinating of transportation for clients (locally, nationally and internationally). This includes assigning Probation Officer to youth, reviewing documentation for travel authorization and determining the level of security required.

9. Assists the Personnel Office in conducting background investigations on new hires as prescribed by Juvenile Probation Department policies and procedures.

10. Coordinates and conducts investigations of incidents involving staff, clients and programs by researching, interviewing, counseling and carrying out formal investigations.

11. Assists in policy development by attending administrative meetings, planning organizational change and acting as a liaison between staff and management so as to explain policy to staff and assist management in developing new and revised departmental policies and procedures.

12. Performs related duties and responsibilities as assigned.

How to qualify

These minimum qualifications are to be used as a guide for establishing the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education:

Possession of a baccalaureate degree from an accredited college or university with major coursework preferably in psychology, sociology, criminal justice, social work, public administration, business administration or related fields.

Experience:

Six (6) years of verifiable experience as a juvenile probation officer, including two (2) years at a supervisory level equivalent to Class 8414 or 8532 Supervising Probation Officer, Juvenile Court.

LICENSE AND CERTIFICATION

Requires possession of a valid California Class C driver's license, at the time of appointment.

Physical Qualifications

Vision and hearing must be sufficient to perform the duties of the position. May involve considerable amounts of sitting and/or walking. May lift and/or move, with assistance, objects weighing up to 50 pounds or more; and may be required to restrain hostile or agitated youth. Must possess the ability to work in a standard office environment,

Verification

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements”

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

What else should I know?

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Supplemental Questionnaire (Weight: 50%): Candidates will be provided a Supplemental Questionnaire (SQ) designed to measure competencies in job-related areas of Management which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resource Management; Team Building; Communication, Conflict Management and Process Improvement. A passing score must be achieved on the Supplemental Questionnaire to continue in the selection process. All relevant experience, education and/or training must be on the supplemental questionnaire in order to be reviewed in the rating process.

The supplemental questionnaire will be rated and scored.

Oral Exam (Weight 50%) Candidates who achieve a passing score on the SQ, will be invited to an in person oral exam that is designed to measure the knowledge, skills, and abilities in job related areas which may include but not be limited to:

• Knowledge of principals, trends, and techniques in the delivery of juvenile probation services.
• Knowledge of Laws, Codes and Legal Documents – ability to interpret and apply a variety of laws and codes related to juvenile probation.
• Interpersonal skills – ability to work tactfully and persuasively, establishing effective work relationships.
• Written Communication Ability – ability to compose clear, concise reports, letter and memoranda.

Candidates will be placed on the eligible list in rank order according to their final score. The department may administer additional position-specific selection procedures to make final hire decisions.

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst Brian Hidalgo at brian.hidalgo@sfgov.org

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ .
The terms of this announcement may be appealed under Civil Service Rule 111A.35.1.

The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity  Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.