8540-Senior Supervising Probation Officer, Juvenile Probation (SFERS)

Job description

CITY AND COUNTY OF SAN FRANCISCO

DEPARTMENT OF HUMAN RESOURCES

Title: Senior Supervising Probation Officer, Juvenile Probation (SFERS)

Job Code: 8540

INTRODUCTION

Under general direction, the Senior Supervising Probation Officer assists the Director of Probation

Services and Chief Probation Officer in the organization, planning and direction of the activities of

the Probation Services Division of the Juvenile Probation Department and performs related duties

as required. The current operational areas are listed below:

A. Supervises and coordinates probation unit activities relating to the intake process and develops

overall intake procedures in delinquency matters.

B. Supervises and coordinates probation unit activities relating to supervision of minors on probation

in the community and may direct a variety of volunteer programs.

C. Supervises and coordinates activities relating to: private and county placement; intensive

supervision; special services; and may investigate and evaluate facilities and projects.

D. Plans and develops special projects; develops budgets; supervises and coordinates activities

related to various special funded projects; coordinates and may investigate and evaluate facilities

and projects.

DISTINGUISHING FEATURES

The Senior Supervising Probation Officer is distinguished from Supervising Probation Officer by its

responsibilities for administrative planning and coordination of units and/or projects within a division.

The Senior Supervising Probation Officer reports directly to the Director of Probation Services. It is

distinguished from the Director, Probation Services in that the latter performs at a higher level of

responsibility in managing the whole Probation Services Division of the Juvenile Probation

Department and the Director, Probation Services reports directly to the Chief Probation Officer.

SUPERVISION EXERCISED:

This classification directly supervises Supervising Probation Officers, Probation Officers and clerical

staff.

MAJOR, IMPORTANT, AND ESSENTIAL DUTIES

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties

assigned to this job code/class and are not intended to be an inclusive list.

1. Plans, organizes, directs and coordinates the activities of Units with Probation Services

functions in the Juvenile Probation Department, consisting of a group of geographical or

project units. This includes following and implementing policies and procedures; conferring

with supervising personnel, formulating guidelines, resolving unit problems, conducting

disciplinary investigations, disseminating information, and keeping statistics for

administrative purposes.

2. Supervises and oversees a probation unit(s) through: directing, planning and organizing their

work; observing and evaluating job performance; auditing caseloads of probation officers;

resolving conflicts and performing other necessary duties in order to ensure that staff's work

quality and quantity are maintained at a high level. This also includes assigning cases and

tasks to staff in a manner that is consistent in fairness and equity in order to encourage and

maintain good employee morale and work quality; staffing and scheduling programs to meet

operational requirements; and submitting written performance evaluations of staff to

management.

3. Trains and develops staff by using clear and relevant teaching techniques; providing

guidelines and assistance regarding laws, policies and procedures as related to agency

operations; and explaining proper casework techniques, investigative report writing, and oral

presentation techniques.

4. Meets with groups and individuals such as community based agencies and other city

departments by giving and receiving information regarding departmental policies,

procedures, and organization in order to develop favorable community relations.

5. Evaluates and monitors residential/non-residential programs utilized by Juvenile Probation

Department for appropriate placement of clients.

6. Make oral reports on functional operations of unit(s) to boards, commission, courts and other

agencies and city departments.

7. Makes written reports on functional operations of unit(s) to boards, commission, courts and

other agencies in the city department. Prepares expense reports for authorization. Collects

and maintains statistical information on clients served and services provided (e.g. number of

bookings, cases filed, citations, detentions, informal dismissals, transfers, D. A.'s declines).

Maintains records and evaluates and controls access to confidential records by client, staff,

other jurisdictions and public. Prepares weekly time sheets for probation officers and clerical

staff.

8. Supervises the scheduling and coordinating of transportation for clients (locally, nationally

and internationally). This includes assigning Probation Officer to youth, reviewing

documentation for travel authorization and determining the level of security required.

9. Assists the Personnel Office in conducting background investigations on new hires as

prescribed by Juvenile Probation Department policies and procedures.

10. Coordinates and conducts investigations of incidents involving staff, clients and programs by

researching, interviewing, counseling and carrying out formal investigations.

11. Assists in policy development by attending administrative meetings, planning organizational

change and acting as a liaison between staff and management so as to explain policy to

staff and assist management in developing new and revised departmental policies and

procedures.

12. Performs related duties and responsibilities as assigned.

IMPORTANT AND ESSENTIAL KNOWLEDGES, SKILLS, AND ABILITIES

Knowledge of:

Principles, trends and techniques in the delivery of juvenile probation services;

Knowledge of relevant laws, codes and legal documents, including Welfare and Institution Code

and Penal Code; organization of Juvenile Court.

Ability to:

Supervise probation officers and support staff;

Work tactfully and persuasively, and establish a rapport with families, community groups, court

representatives, attorneys, supervised staff, department administrators and others;

Write clear and concise reports; and make clear and concise oral presentations.

MINIMUM QUALIFICATIONS

These minimum qualifications are to be used as a guide for establishing the education, training, experience, special

skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications

(i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education:

Possession of a baccalaureate degree from an accredited college or university with major

coursework preferably in psychology, sociology, criminal justice, social work, public administration,

business administration or related fields.

Experience:

Six (6) years of verifiable experience as a juvenile probation officer, including two (2) years at a

supervisory level equivalent to Class 8414 or 8532 Supervising Probation Officer, Juvenile Court.

LICENSE AND CERTIFICATION

Requires possession of a valid California Class C driver's license, at the time of appointment.

ORIGINATION DATE: 12/8/11

BUSINESS UNIT: COMMN

Standard information

Disaster service work

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Historic and future compensation