Career Opportunity

Business Applications Administrator - Technology Reform Team - City Attorney's Office (1053)

Recruitment: RTF0141220-01031687

Published: October 18, 2023

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About:

The San Francisco City Attorney’s Office is looking for an experienced, qualified, and motivated technology professional to join its Technology Reform Team with a specialty in document management systems, database management systems, and software development and engineering.

Appointment Type: Permanent Exempt (PEX) position; individuals who are appointed to Exempt Positions are appointed at the pleasure of their appointing officer and are considered to be "at-will."

Category 18: Special project-based position limited to no more than 3 years in duration. This position is excluded by the Charter from the competitive Civil Service examination process, is considered "at will" and shall serve at the discretion of the Department Head.

• Application Opening: October 18, 2023
• Application Deadline: Continuous, earliest close 5:00 p.m. Wednesday, November 1, 2023
• Compensation Range: $120,536- $151,658
• Recruitment ID:RTF0141220-01031687

About the Office

The San Francisco City Attorney’s Office is an innovative, nationally recognized municipal law office working to protect and advance the rights and interests of the City and County of San Francisco and its residents. With over 330 talented and dedicated employees, the Office provides exceptional legal services to the City’s Mayor, Board of Supervisors, officials, and departments. Our work empowers City leaders with effective, responsive, and creative legal solutions and representation so they can deliver critical public services, and our affirmative advocacy enhances the lives and wellbeing of San Francisco’s residents and visitors.

The Office recognizes that diversity in the backgrounds, identities, ideas, and lived experiences of our employees enriches our workplace and enhances our work. We aspire to recruit, employ, retain, and promote talented individuals representing the full spectrum of our community, and welcome all candidates, including candidates of any race, religion, national origin, gender, gender identity or expression, sexual orientation, and age, and candidates with disabilities. We have a clear vision: to be the place where a diverse mix of people want to come and stay, grow professionally, and find purpose and engagement, and where all employees feel welcomed and respected for their full authentic selves, and valued for their work and contributions to the Office and the City. To learn more about the Office’s efforts to provide an inclusive workplace where employees feel they belong and can meaningfully contribute, please visit: https://www.sfcityattorney.org/aboutus/dei/

The Office offers a hybrid remote work schedule for eligible employees, with three days onsite and up to two days remote.

To learn more about the City Attorney’s Office please visit: https://www.sfcityattorney.org/

Role description

About the Technology Reform Team

The Technology Reform Team is a small, nimble team that works closely with and provides guidance to the larger Management of Information Systems team. The Team is dedicated to evolving the Office’s technology infrastructure to match the challenges encountered by the modern law office through innovation that balances customer needs against potential risks and rewards. The Team also engages with other teams in the Office to understand their technology needs and help craft solutions for a more effective and satisfied workforce.

Business Application Administrator Position and Responsibilities

The Business Application Administrator will manage the Office’s document management system (DMS) as well as assist with its implementation. Duties include administering and monitoring the performance of the DMS; providing system reports; implementing, testing, and coordinating patches and upgrades; ensuring that training materials on the DMS are available and kept updated; developing and maintaining system and technical documentation on the DMS; providing level three support of the DMS; and customizing and enhancing the DMS.

In addition to the range of work described above, the Business Application Administrator will also be responsible for the following:

• Matter Management System: Assist with the administration of the Office’s matter management system; generate database queries as needed and provide system/database reporting as needed.

• Database Management: Maintain SQL database integrity and security of SQL systems; tune performance of SQL systems; and provide SQL reports as needed.

• Development/Engineering: Automate workflows; develop proofs of concepts for new systems and implementation of statements of work; work with internal customers to improve workflow and develop new ideas for better production of documents; and craft solutions addressing user needs.

• Data Analytics: Analyze data and identify trends and patterns; generate models to provide estimates and predictions for decision-making; and ability to segment data for data security, efficiency, and scaling.

How to qualify

Minimum Qualifications

Education

An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Experience

Three (3) years in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.

Substitution

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

Desired Qualifications

• Experience with Linux and Windows Server environments
• Experience with database technologies (MySQL, MS SQL, PostgreSQL Oracle, MongoDB)
• Ability to code in at least one of the following environments:
  • Power Platform
  • Bash/Shell/PowerShell
  • Python
  • JavaScript/TypeScript
  • HTML/CSS
  • Java
  • PHP
  • Ruby
  • C/C++/C#
• One or more years of experience administering iManage and/or NetDocuments environments
• One or more years of experience administering CityLaw
• Experience with cloud technologies (AWS, Microsoft Azure)
• Bachelor’s degree in computer science or related field
• Certifications such as MCSE/MCSA 
• Solid customer service skills
• Good analytic and troubleshooting skills
• Good writing and documentation skills
• Good verbal and presentation skills
• Good interpersonal and communication skills
• Possess an attention to detail
• Experience in the consulting / professional services field
• Experience with data mining, data analytics, and data visualization
• Experience with statistical analysis
• Experience with project management and Agile methodology
• Ability to assume responsibility quickly and work independently and efficiently
• Ability to manage and appropriately balance an active and varied workload, and adjust to occasional workload increases
• Ability to exercise good judgment, multi-task, and meet deadlines
• Self-starter and active learner
• Desire and ability to work successfully as part of a team
• Ability to work closely with internal customers to assist them in achieving their goals and to provide informed risk analyses about technical options

The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring

Verification:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements”

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures:

The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to participate in the next stage of the selection process. 

What else should I know?

Salary and Benefits

The Business Application Administrator position has a 10-step salary scale ranging from $120,536 – $ 151,658. Employees will receive a 2.25% salary adjustment effective January 6, 2024. The successful applicant is appointed to a salary step based on years of experience. The City offers robust health, retirement, and other benefits. For more information please visit: https://sfdhr.org/benefits-overview. Information Technology staff is represented by the International Federation of Professional and Technical Engineers Local 21. Information about compensation and benefits is available by entering Classification Code 1053 at https://careers.sf.gov/classifications/.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov/ and begin the application process.

• Select the “Apply Now” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Human Resources Analyst Information: If you have any questions regarding this recruitment or application process, please send your inquires to Asa Nojd, HR Analyst, at asa.nojd@sfcityatty.org.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.