Career Opportunity

Talent Development Coordinator - SFO (0922) - 141853

Recruitment: RTF0141852-01155752

Published: November 17, 2023

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

APPOINTMENT TYPE: Temporary Exempt: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months.

Specific information regarding this recruitment process are listed below:

• Application Opening: Friday, November 17, 2023
• Application Deadline: Interested applicants are encouraged to apply as soon as possible as this announcement may close at any time after 4:30 PM on Wednesday, November 29, 2023.
• Compensation Range:  $125,242 - $159,926 Annually
• Recruitment ID:  TEX-0922-141853

San Francisco International Airport (SFO), an enterprise department of the City and County of San Francisco (CCSF), has approximately 1,700 CCSF employees and strives to be a diverse, equitable, and inclusive employer.

SFO’s mission is to provide an exceptional airport in service to our communities and our core values are Safety and Security, Teamwork, Excellence, Care, and Equity. Learn more about careers at SFO. 

For more information about SFO, visit www.flysfo.com. Follow us on Twitter and Facebook.

Role description

You are a learning and development leader who will enable the collaborative team responsible for airport operations within the Airport Integrated Operations Center (AIOC). The AIOC will be our 24/7 guest centric nerve center with end-to-end visibility through a common operating picture. The AIOC will be staffed with skilled teams and decision makers that set the Daily Operations Plan, mitigate pain points and share information to promote healthy airport operations. The AIOC will be more than a room with innovative technology and skilled operators; it is a mindset that drives our day-to-day operation to create a seamless and responsive travel experience for everyone. The AIOC will create an extraordinary guest experience through centralized operational control - enabling informed, data-driven decisions and managing all reported issues with care, while working in collaboration to provide a safe, secure, and seamless guest experience.  

Are you a dynamic and dedicated individual ready to embark on the journey of Talent Development Coordinator at AIOC? If you’re passionate about enhancing operational excellence, promoting diversity and equity, and elevating the guest experience at SFO, then this is your opportunity to make a profound impact. As a valued member of AIOC, you’ll collaborate closely with your peers to sharpen their skills, overcome challenges, and achieve operational excellence, all while prioritizing an exceptional guest experience. Your unwavering dedication and resolute commitment will be the instrumental in propelling SFO to new heights, creating unforgettable guest experiences.

As the Talent Development Coordinator, you will play a pivotal role in our mission to enrich, advance, and streamline all operational activities at SFO, with a primary focus on enhancing the guest experience. Your expertise will shine as you lead curriculum development, collaborating with specialists across various operational domains, including airside, landside, and terminals.

Your impact:

• People Management: You’ll manage talent development projects, supervising and evaluating the Talent Development Partners. Your role includes ensuring timely delivery and seamless collaboration, while optimizing the team’s training calendar.
• Curriculum Development: You’ll be the visionary behind our training programs, designing content that encompasses AIOC specialty systems, processes, power skills for seamless collaboration, leadership, change management, collaborative decision-making, and, most importantly, enhancing the guest experience.
• Adaptability: The AIOC’s training needs will evolve, and you’ll be at the forefront of meeting those changes. This means developing and delivering new curricula to keep our team at the cutting edge while ensuring a guest-centric approach.
• Collaboration: Under the strategic guidance of the People Performance and Development team and the tactical direction of the AIOC Director, you’ll be the go-to person for ensuring all AIOC members access and receive relevant training, with a strong emphasis on delivering exceptional guest experiences.
• Reporting and Promotion: You’ll closely monitor training requirements, ensuring that each team member possesses the knowledge and skills needed to thrive in our integrated operating environment, with an unwavering commitment to improving the guest experience. You’ll create robust reporting for various learning programs and develop strategies to boost program enrollments, completion, feedback collection, and continuous improvement.
• Delivery: In addition to planning, you’ll actively deliver specified training, aligning with the training plans and concepts you support or create, while fostering an atmosphere dedicated to enhancing the guest experience.
• Logistics Management: You’ll manage the end-to-end logistics for learning and development programs, from scheduling to room bookings, participant communications, and materials preparation, always with equity and inclusion in mind.
• Learning Management System: You will administer the learning management system (LMS), optimizing the system and managing course setup, enrollment, and reporting for various programs.

Location:  San Francisco International Airport – Airport Integrated Operations Center

Working Hours: Full-time, 40 hours per week. Primarily Monday – Friday, 8 a.m. - 5 p.m. Occasional early morning, evening and/or weekend work hours may be required to present and facilitate course offerings.

How to qualify

Education: Possession of a baccalaureate degree from an accredited college or university; AND

Experience: Four (4) years of verifiable experience designing, organizing, and conducting employee training programs.

Substitution:

Education Substitution: Additional qualifying experience may substitute for the degree requirement on a year-for-year basis for up to two (2) years, (30 semester/45 quarter units equals one year).

Experience Substitution: Possession of a master’s degree in Education may substitute for one (1) year of the required experience.

Experience Substitution: Verifiable experience in teaching adults and developing lesson plans may substitute for the required experience on a year-for-year basis for up to two (2) years.

Desirable Qualifications/ What you’ll bring to SFO:

• The ability to create learning and development training in support of SFO’s operational strategy.
• A proven track record in curriculum development track record for both power skills and technical, hands-on instruction.
• A passion for facilitation, whether in virtual and in-person courses.
• Expertise in training technology and presentation platforms.
• Experience supporting a matrixed team within a large organization.
• A embodiment of SFO’s Core Values, including a passion for guest and operational excellence.
• A natural talent for facilitating relationships with both internal SFO stakeholders and vendors.
• Agility and proactivity, combined with strong prioritization and problem-solving skills.
• Proficiency in Learning Management System (LMS) technologies.
• A proven track record in program and project management.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Verification of Education and Experience
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/how-verify-education-requirements.

Please review the articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for further information.  

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedure:  The selection process will include evaluation of applications in relation to minimum requirements.  Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.  Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates.  If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.

Notes:  Applicants who meet the minimum qualifications are not guaranteed advancement through all of the steps in the selection procedure.

Transportation Security Administration (TSA) Security Clearance:  Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

What else should I know?

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Recruitment Analyst Information: If you have any questions regarding this recruitment or application process, please contact the analyst Susan Vang-Chan at susan.vang-chan@flysfo.com.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.