Career Opportunity

Director of Operational Technology and Infrastructure (PBT-0941-141453) SFPUC-ITS

Recruitment: RTF0141452-01099743

Published: December 01, 2023

Accepting applications until: December 17, 2023

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

Application Opening: December 1, 2023
Application Deadline: December 17, 2023
Location: San Francisco, CA
Annual Salary: $180,258 - $230,100 (Range A)
Recruitment ID:  PBT-0941-141453; RTF0141452 - 01099743

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

San Francisco Public Utilities Commission (SFPUC)
Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.
Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.
Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.
We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment.  We value our highly qualified and dedicated workforce which ensures that this vision becomes a reality. To learn more about our organization, please visit our website at https://www.sfpuc.org/. 

Role description

The SFPUC Information Technology Services Department (ITS) is seeking a highly experienced and skilled Technical and Transformational Leader to oversee our Operational Technology and Infrastructure Division. This Division provides critical technology services for our Operational Technology partners within the SFPUC enterprises of Water, Wastewater and Power.

Under general direction of the Chief Information Officer (CIO), the Director of Operational Technology (OT) and Infrastructure manages, plans, assigns and directs the activities of several units consisting of a group of professional engineers, radio communications and technology experts for both OT and IT functions.  This position will oversee the following areas: SCADA, OT Cybersecurity, Infrastructure, Technical Operations, Networking, Data Center, IT Architecture, and Radio Communications. The ideal candidate will have a strong background in Industrial Control Systems, Cloud Technologies, Communications, Infrastructure, and Enterprise Information Technology. The candidate will need to build an Operational Technology and Infrastructure team to ensure the SFPUC’s operations run smoothly and efficiently.

Essential Duties:

• Provide leadership and direction to IT and OT teams, ensuring that team members are adequately trained and equipped to perform their roles
• Identify and manage risks associated with IT and OT, including security risks, compliance risks, and operational risks. Ensure compliance with relevant regulations and standards related to IT and OT
• Collaborate with other departments to understand their IT and OT needs and develop solutions that meet those needs
• Evaluate and implement innovative IT and OT strategies/technologies that will enhance the operations and competitiveness
• Supervises personnel, completes performance appraisals, and participates in the disciplinary process when necessary
• Writes policies, procedures, correspondence, evaluations and reviews and approves correspondence, technical reports, and budgetary documents for accuracy and conformance to the policies of the organization
• Confers and coordinates with ITS Division Directors, Water/Wastewater/Power Enterprise Managers, as well as other departments and state and local agencies on Operational and Enterprise Technology, Radio or Infrastructure projects and provides advice and consultation; and is responsible for the execution of necessary actions
• May drive a vehicle to meetings, conferences, and work sites
• Performs other related duties as required

How to qualify

1. Possession of a bachelor's degree from an accredited college/university; AND
2. Five (5) years of managing IT Operations and a Network Support Team, all of which must include supervisory experience

Substitution: Additional qualifying work experience as described above may substitute for the required degree on a year-for-year basis. (One year of work experience is equal to 30 semesters or 45 quarter units)

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Verification of Education and Experience:
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.  Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment process. For education verification information, including verifying foreign education equivalency, click HERE. 

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application.  Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

What else should I know?

How To Apply
Applications for City and County of San Francisco jobs are only accepted through an online process. Select the “Apply Now” button and follow instructions on the screen.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com). 

It is highly recommended that all work experience, education, and other information is written in your SmartRecruiter application and not just as attachments.  Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Applicants will receive a confirmation email that their application has been received for every announcement submission. Applicants should retain this confirmation email for their records. Failure to receive the confirmation email means that the online application was not submitted or received. 

If you are having trouble with the application, please email supportfeedback@smartr.me.  It is suggested you use Google Chrome or Microsoft Edge web browser to submit the application.  

EXAM INFORMATION
Exam Type: Permanent Based Test
Eligible List Type: Combined Promotive/Entrance
Certification Rule: Rule of the List
Eligible List Duration: 12 months
The duration of the eligible list may be extended with the approval of the Human Resources Director. 

Selection Procedures
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

1. Minimum Qualification Supplemental Questionnaire (MQSQ) completed online (Qualifying)
2. Online Supplemental Questionnaire Essay Exam (100%)

Minimum Qualification Supplemental Questionnaire (MQSQ)
Once the application period is closed, qualified candidates will be sent a Minimum Qualification Supplemental Questionnaire (MQSQ) to complete.  

Supplemental Questionnaire Essay Exam (Weight 100%)
The purpose of the Supplemental Questionnaire (SQ) is to evaluate the experience, knowledge, skills and abilities that candidates possess in job-related areas, which have been identified as critical for this position and include, but are not limited to: knowledge technical operations, budget administration, analytical skills, communication skills and supervisory skills.  
Qualified candidates will be sent email notices to complete the MQSQ and SQ exam. Failure to complete these steps by the established deadlines will result in disqualification. 
A passing score must be achieved on the exam to be placed on the eligible list and continue in the selection process.  Additional selection processes, like interviews, may be conducted by the hiring department prior to making final hiring decisions.

Score Report/Eligible List
A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. 
To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2023-24.pdf

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco: 

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams 
• Right to Work
• Copies of Application Documents
• Diversity Statement

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst, Michelle Chee at mchee@sfwater.org

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.