Skip to content
 
SF Careers Logo with City Seal
 
 

Career Opportunity

Epic-Certified Beaker & Data Innovations Technology Expert DPH 9976

Recruitment: RTF0142939-01058699

Published: January 18, 2024

Contact:

Stephen Lee - stephen.j.lee@sfdph.org

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

Share

Department: Public Health
Job class: 9976-Technology Expert I
Role type: Permanent Exempt What does this mean?
Hours: Full-time
 

About:

1/18/2024 Required Qualifications revised

The Department of Public Health (DPH) is accepting applications for a Permanent Exempt (PEX) “9976 Epic Beaker Application & Data Innovations Middleware Technical Lead-Technology Expert” position to help design, develop, implement, maintain, optimize and support DPH’s unified electronic health record solution.

The Mission of SFDPH is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of two main Divisions - the San Francisco Health Network and Population Health.

The San Francisco Health Network is the City's only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers.

Role description

Duties Include

  • Provides direct ongoing guidance and/or supervision to other IS Business Analysts or serves as the top application authority for one or more related application modules or systems.
  • Supports the design, build, implementation, and optimization of the Epic enterprise Electronic Health Record (EHR) for the San Francisco Department of Public Health.
  • Collects information from departments, clinicians, health workers, vendors, and internal and external customers regarding electronic system development, implementation, issues, recommendations, and utilization of best practices.
  • Translates functional requirements into application builds.
  • Communicates effectively both orally and in writing with a diverse set of clients; establishes and maintain good working relations with department personnel, staff, vendors, peers, and management.
  • Maintains all system configuration and build parameters for application modules.
  • Uses logic and analysis to solve computer and application module problems.
  • Exercises judgment, decisiveness, and creativity in an environment subject to frequent change.
  • Prepares test plans, documentation, and training materials; work with venders to prepare technical specifications and scopes of work.
  • Prioritizes competing requests for services.
  • Application module optimization in conjunction with stakeholders.
  • Manages critical timelines effectively.
  • Manages communication between applications.
  • Application/module implementation and testing.
  • Documents work and adheres to change control procedures.
  • Maintains and updates Service Now, Orion, Sherlock, Nova, and/or other Epic build trackers or Epic project plans.
  • Performs other duties as required.

Desirable Qualifications

  • Experience with full lifecycle of Epic implementation and/or Epic upgrade. 
  • Epic Certification or Proficiency in Epic Beaker.
  • Knowledge of Lean fundamentals including, but not limited to, A3 thinking, Value Stream Mapping and Kaizen events.
  • Background and knowledge of clinical workflows.
  • Knowledge of core functions and processes of billing office.
  • Knowledge of billing office's integration with other departments in the organization.
  • Knowledge and comprehension of revenue cycle management.
  • Proficiency with Microsoft Suite (i.e.: Word, Excel, PowerPoint).
  • Knowledge of flow diagramming applications and collaboration platforms, SharePoint.

How to qualify

⚠️①②③④ Required Before Applying⚠️

Certification

  • ① Either
    • Epic Beaker Certification
      OR
    • Proficiency in Epic Beaker

Experience

  • ② At least 7 total years* of experience in either
    • System Administration
      OR
    • Information Systems Development, Maintenance and Support
      OR
    • Information Technology Project Management
  • Including
    • ③ 5 years experience in either
      • Epic Beaker
        OR
      • Supporting Epic applications

Education

  • ④ An associate degree or above** from an accredited college or university, OR its equivalent in terms of total course credits/units

*One year of full-time employment is equivalent to 2,000 hours of work experience (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours a week are not included in the calculation to determine full-time employment.

**Additional experience as described above may substitute for the required degree on a year-for-year basis (up to a maximum of two years). One year is equivalent to 30 semester/45 quarter units.

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.

What else should I know?

How to apply:

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit careers.sf.gov and begin the application process. 

Our e-mail communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link. 

Applicants may be contacted by email about this recruitment therefore, it is their responsibility to contact the Analyst if they update their email address. 

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. 

DPH Health Critical Requirements and Information: Please review the following policies regarding DPH employment requirements that safeguard yourself and others. 

Additional information regarding Employment with the City and County of San Francisco: 

If you have any questions regarding this recruitment or application process, please contact the analyst, Eliot.Watt@sfdph.org 628-271-6704.

We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.

CONDITION OF EMPLOYMENT: All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.