Director of Social Services (0931 Manager III) - Department of Public Health

Career Opportunity

Director of Social Services (0931 Manager III) - Department of Public Health

Recruitment: RTF0142986-01089153

Published: March 04, 2024

Accepting applications until: March 04, 2024

Contact:

Herbert Chau - herbert.chau@sfdph.org

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

Department: Public Health
Job class: 0931-Manager III
Starting salary range: $152,802.00 - $195,026.00 (Range A)
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Position Based Test
Rule: Rule of the List
List type: Combined Promotive and Entrance

About:

The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status.

Application Opening – January 25, 2024
Application Deadline – The application filing will be open continuously at least through February 9, 2024 and will close any time thereafter.
Salary: $148,304 - $189,306 Annually (Range A)
Appointment Type: Permanent Civil Service
Recruitment ID: PBT-0931-142987

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of two main Divisions - the San Francisco Health Network and Population Health. The San Francisco Health Network is the City’s only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers.

Role description

Under general administrative direction of the Director of Care Coordination, the Director of Social Services is responsible for the strategic planning, program development, and implementation of all social services initiatives at ZSFG. The Director of Social Services oversees daily operations and supervises a staff of approximately 70 employees, including but not limited to social workers and health workers; guides the Social Services Department to achieve ZSFG’s strategic initiatives, keeping patient care and staff well-being at the center of the program; functions as a key partner across the ZSFG leadership team, modeling collaborative problem-solving and servant leadership; and emulates the hospital’s core values: joy in our work, thirst in our learning, and compassionate care.

The Director of Social Services (0931 Manager III) performs the following essential job functions:

Provides vision and leadership to effectively inspire and direct the Social Services Department in developing and achieving goals and objectives that are congruent with the values, mission, vision, and strategic plan of ZSFG, the San Francisco Health Network, and the San Francisco Department of Public Health.
Functions as a senior leader to plan, develop, implement, and monitor a comprehensive, integrated, and resourceful hospital and community based social service program for medical inpatient, outpatient, and inpatient psychiatry.
Partners with health care providers, nursing, and other services in the planning, development, and integration of social work services into hospital and clinic programs; engages with community partners, as appropriate.
Achieves performance goals for a complex and diverse social service program by assisting patients and their families with resources and support.
Provides fiscal oversight for the Social Services Department including staff, materials and supplies, and capital equipment budgets; ensures regular budget monitoring occurs to achieve performance targets; oversees funds allocated for equipment and transportation for medically indigent patients.
Provides the framework for planning, directing, coordinating, and monitoring to improve care, treatment, and services to respond to community and patient needs and improve health care outcomes based on regulatory standards (i.e. Title 22).
Develops, implements, and monitors an ongoing departmental quality improvement program which effectively evaluates the process of delivery, quality, and effectiveness of social services; effectively communicates with and engages staff in program improvement.
Analyzes performance data, identifies trends, and evaluates workload and other factors which may impact the delivery of quality social services; leads active daily management that ensures performance targets are monitored, problem solving is active, and staff are engaged with continuous improvement.
Develops, implements, and monitors an effective training program for students, in collaboration with accredited schools of social work.

The Director of Social Services (0931 Manager III) may perform other duties as assigned/required.

How to qualify

Required Minimum Qualifications

License/Certification: Possession of a valid license issued by the California Board of Behavioral Sciences as a Licensed Clinical Social Worker (LCSW); AND
Experience: Five (5) years of post-Master’s Social Worker experience in a health care setting. Qualifying experience must include three (3) years of experience supervising Social Workers.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

One-year full time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full time employment.

Desirable Qualifications
The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring:

Experience supervising Social Workers in an acute care hospital
Demonstrated compassionate and respectful attention for each person, during each encounter, in alignment with ZSFG's caring framework, ICARE (i.e. I-Introduce, C-Connect, A-Ask, R-Respond, E-Exit)
Ability to inspire teams to work together for a common goal
Demonstrated excellence in verbal and written
Commitment to continuous improvement using the framework and tools of Lean/Toyota Production System communication
Strong computer skills, including Word, Excel, and PowerPoint

Important Note
Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.

Selection Procedures
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Training and Experience Evaluation (T&E) (Weight: 100%)
Candidates will be invited to respond to a Training and Experience Evaluation (T&E) designed to measure management competencies as well as job-related areas which may include, but are not limited to: problem solving; leadership; decision making; interpersonal ability; budget and human resources; team building; communication, conflict resolution, and process improvement. The T&E link will be emailed to the email address listed on the candidate’s online application. Candidates will be required to respond to the T&E by the deadline indicated and must submit the completed evaluation as directed in order to have it evaluated. Responses cannot be changed once submitted. Candidates will be evaluated based on their T&E responses. Candidates must achieve a passing score on the training and evaluation evaluation in order to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score.

Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Certification
The certification rule for the eligible list resulting from this examination will be the Rule of the List.

Eligible List/Score Report
Once you pass the exam, you will be placed onto an eligible list and given a score and a rank. For more information, visit https://careers.sf.gov/knowledge/process/

The duration of the eligible list resulting from this examination process will be six (6) months and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2022-23.pdf.

What else should I know?

How to Apply
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit careers.sf.gov to begin the application process.

Our email communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link.

Applicants may be contacted by email about this recruitment. Therefore, it is their responsibility to contact the Analyst if they update their email address.

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Terms of Announcement and Appeal Rights
This is a Position Based Test (PBT) administered in accordance with Civil Service Rule 111A.

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods, and other particulars, except when superseded by federal, state, or local laws, rules, or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications, and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

DPH Health Critical Requirements and Information: Please review the following policies regarding DPH employment requirements that safeguard yourself and others.

Additional information regarding Employment with the City and County of San Francisco:

If you have any questions regarding this recruitment or application process, please contact the analyst Jerome Anabu at Jerome.Anabu@sfdph.org or (628) 271-6813.

We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.

CONDITION OF EMPLOYMENT: All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.