Career Opportunity

Assistant Street/Rail Operations Manager - Transit Division - SF Municipal Transportation Agency (9172)

Recruitment: RTF0145289-01152817

Published: March 05, 2024

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

Application Opening Date: March 5, 2024
Application Filing Deadline: March 18, 2024
Recruitment ID: PEX-9172-145290, RTF0145289, RTF0145530

Appointment Type: Permanent Exempt – This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

The San Francisco Municipal Transportation Agency (SFMTA or “the agency”) connects San Franciscans with their communities to enhance the economy, environment and, ultimately, the quality of life in the city. As an agency within the City and County of San Francisco, the SFMTA is responsible for managing the city’s transportation network. The agency has more than 6,000 employees who are responsible for the management of all ground and some underground transportation in the city. The SFMTA has oversight over public transit, as well as bicycling, paratransit, parking and curb management, street operations, walking, and taxis.

Division: Transit
Section/Unit: Transit Services
Work Location: 601 25th Street 2nd Floor, San Francisco, CA 94107
Hours: Varies

Please note this recruitment is for two positions: one (1) for Assistant Street Operations Manager and one (1) for Assistant Rail Operations Manager

Role description

Position Description:

Under direction of the Operations Manager of Transit Services, the Assistant Rail/Street Operations Manager assists in the management for planning, monitoring, and supervising the day-to-day management of service through direct oversight of Rail/Street Operations. The Assistant Rail/Street Operations Manager will assist in developing, implementing, and maintaining policies, Standard Operating Procedures (SOP). They will oversee, practice, and control, in order to obtain smooth and effective operation of Rail/Street Operations and will coordinate the work activities of the Rail/Street Operations staff and training staff between shift changes to prevent delays in required actions and/or to improve programs or services. The Assistant Rail/Street Operations Manager administers and oversees the daily functions of the division, manages complex special projects, substitutes for other Assistant Rail/Street Operations Manager and/or acts as the 9174 Manager IV, Operations Manager of Transit Services, in his/her absence, and performs related duties as required.

Additional responsibilities include overseeing division and Agency reports; assisting Rail/Street Operations overtime, preparing monthly and annual report; directing the gathering and analysis of information necessary to document and evaluate processes; identifying, recommending, and implementing alternative approaches, improvements, or changes; negotiating and resolving difficult and complex issues and problems within Transit Operations; leading the implementation of division and Agency goals, objectives, policies, and priorities at Rail/Street Operations; and serving as Rail/Street Operations liaison for both internal and external stakeholders.

Examples of Important and Essential Duties:

• Provides oversight of the overall transit operations at Transit Services in accordance with established policies and directives when the Operations Manager of Transit Service is not on duty.
• Provides assistance in the direction and supervision of the transportation operations within Rail/Street Operations.
• Oversees and monitors the effectiveness and efficiency of the service delivery system and recommends areas of improvement.
• Supervises Transit Supervisors, Subway Agents and Transit Operations Specialists.
• Oversees, develops, implements, and maintains policies, Standard Operating Procedures, administrative procedures, monitoring practices and controls.
• Prepares monthly and annual reports on data collected at Rail/Street Operations.
• Assists coordination between Transit Division and all other SFMTA work units to support effective customer service by way of SFMTA's multi modal transportation.
• Represents the Operations Manager of Transit Service at meetings when necessary.
• Performs other duties as assigned.

How to qualify

Minimum Qualifications:

1. Bachelor’s degree from an accredited college or university; AND
2. Three (3) years of experience in transportation related operations and service management such as: directing and coordinating public transportation services, transit workforce planning, or transit scheduling (of which one year (1) must be in Rail/Street related transportation operations); AND
3. Two (2) years of above experience must include supervising staff; AND
4. Possession of a valid, unrestricted class C Driver License.

Substitution:

Additional qualifying experience may be substituted for the required education on a year-for-year basis. One year (2000 hours) will be considered equivalent to thirty (30) semester units/forty-five (45) quarter units.
 

Desirable Qualifications:

• Knowledge of federal, state, and local legislation and regulations pertaining to transit service Rail/Street Operations.
• Knowledge and experience in train operations in non-exclusive right of way and within a Rail environment and bus operations.
• Knowledge and experience in Motor Coach operations.
• Knowledge and experience of incident/accident investigation related to transit operations.
• Experience within a union environment involving contract negotiations and resolution of grievances.
• Possess verbal and written communications skills with ability to assist in producing (written and statistical) reports and presentations.
• Experience in evaluating staff on work performance and coaching.
• Understanding of all aspects of safety related to transit operations, service planning and coordination, service scheduling including workforce coordination.
• Ability to handle on-site crisis events.
• Strong leadership skills including fostering a team environment by ensuring to maintain clear lines of responsibility and accountability.
• Demonstrated skills and superior knowledge in working with office programs and software, such as Microsoft Word, Excel, Access and Outlook.

What else should I know?

Verification:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/information-about-hiring-process#verification. Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Drug Testing:
The San Francisco Municipal Transportation Agency (SFMTA) has determined that Class 9172 Manager II is a “safety-sensitive” position, under regulations issued by the Federal Transit Administration (49 CFR Part 655).  Federal law requires that all transit employees who perform safety-sensitive functions be subject to random, post-accident, reasonable suspicion, return-to-duty and follow-up drug and alcohol testing.  All applicants for Safety-Sensitive positions shall undergo urine drug testing prior to employment and within 90 days prior to performing Safety-Sensitive functions for the first time.  Receipt by the SFMTA of a negative test result is required prior to the employee being placed on the payroll.  The SFMTA will not consider hiring any person who tested positive, adulterated, substituted or refused to submit to testing for a minimum of two years following the positive test.
 
In addition, each applicant who has worked for a Department of Transportation (DOT)-regulated employer(s) within the last two years will be required to sign a consent form, prior to appointment, authorizing SFMTA to obtain information from his/her prior employers concerning his/her drug and alcohol test history.  Each applicant will also be required to provide SFMTA with information regarding whether, during the last two years, the applicant tested positive or refused to test on any pre-employment drug or alcohol test administered by an employer to which the applicant applied for, but did not obtain, safety-sensitive transportation work covered by DOT drug and alcohol testing rules.  SFMTA will not hire any applicant for a safety-sensitive position who fails to provide this information or fails to provide written consent for the release of information from prior employers.

Selection Process:
Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be used to determine candidates' qualifications.  Only those applicants who most closely meet the needs of the Agency will be invited to move forward in the selection process.

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

For questions or inquiries, please contact: Keaney Chan, Human Resources Analyst at Keaney.Chan@sfmta.com.

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.