Career Opportunity

MIS IT Operations Support Administrator, Controller's Office (1091)

Recruitment: RTF0145170-01156209

Published: March 08, 2024

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

Appointment Type:  This is a Temporary-Exempt, Category 16 appointment.  This is a Special Limited Term Assignment for 12 weeks.  

Work Hours:  This position is full-time with 8am - 5pm work schedule and requires to be onsite for 5 days from Monday to Friday.   

Controller’s Office
The Controller is the City’s chief financial officer.  Our team includes financial, technology, analytical, and other professionals who work hard to secure the City’s financial integrity and promote efficient, effective, and accountable government.  We hold ourselves to high standards and strive to be a model for good government.  We value the diverse backgrounds, perspectives and lived experiences of our teams and clients in everything we do.  We work in a collaborative and inclusive environment, promote equal opportunity, and invest in the professional development and well-being of our team members.  You can expect to work alongside colleagues who are committed to serving the public with integrity and want to see positive impacts from their work.  We are looking for smart, motivated individuals who want to make a difference and use government to play a role in solving our City’s issues, including addressing long-standing and harmful disparities in our communities.  For a career with purpose and professional growth, join us in the Controller’s Office!

Administration & Finance Division

The Administration & Finance Division is our internal support division, serving over 300+ Controller's Office employees. The Division manages the Controller’s Office:

• Internal Human Resources & Hiring
• Controller's Office Payroll
• Controller's Office Budget
• Contracts
• Accounting and Financial Reporting
• Management Information System (MIS) / Information Technology (IT)
• Facilities and Operations
• Emergency Management
• Public Information & Records Requests
• Administrative Services

Specific information regarding this recruitment process are listed below:  

• Application Opening:  3/4/24
• Application Deadline:  3/8/24 - Close of Business 5pm (PST)

Role description

Position Description: 

Under general supervision of Controller MIS Unit staff, provides or learns to provide technical support for moderately sized networks with multiple Local Area Networks (LANs) and data center operational support for multiple, distinctive computers, mobile devices and their networks; installs, maintains, and enhances software, hardware and peripherals; performs basic help desk functions; coordinates user training; performs data and access protection processes; and performs related work which may include computerized data input and record maintenance.

Essential Duties include but not limited to:  

1. Provide technical and operational support and maintenance for computers and networks; log, track and monitor all problems and requests; provide technical support to department programs and staff in the use of computer applications. May assign logons and rights, print queues and reset passwords.

2. Monitor and operate computer and telecommunications systems, including data lines and printers; troubleshoot hardware/software problems; may coordinate with vendors for equipment repair.

3. Perform help desk functions for routine issues including problem tracking, analysis, and resolution; define and document help desk solutions; provide problem determination; analyze and resolve system problems to ensure continuous system operations required for scheduled data processing functions.

4. Install and configure workstations and various peripherals; install software applications.

5. Produce, review and assist in the collection of client data, service and billing issues and documentation to comply with governmental mandates and regulations.

6. Monitor and review system software applications and procedures pertaining to accurate reporting; review system output and data processing operations for accuracy and completeness; provide communications support between systems.

7. Assist in the development and production of system/end-user documentation for applications processing and procedures.

8. Assist in the development and implementation of training activities and materials; instruct users in logon and document identification procedures.

9. Generate reports and statistics; perform system backups; retrieve documents.

10.  Performs other duties as assigned.  

How to qualify

Education:

Requires an Associate's Degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Experience:

License and Certification:

Substitution:

Experience performing analysis, installation and technical support in a network environment may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

What else should I know?

Interviews:  Selected candidates will be invited to participate in one or more interviews at the Controller’s Office.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.