Career Opportunity

Project Management Office (PMO) Manager – IT – Public Works (1070 TPV)

Recruitment: RTF0144968-01131336

Published: July 25, 2024

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About:

Specific information regarding this recruitment process is listed below.

Application Opening: Tuesday, July 16, 2024
Application Deadline: Tuesday, July 23, 2024.
Salary Range: $159,692 - $227,292 annually
Recruitment ID: TPV-1070-144971, RTF0144968-01131336

Appointment Type: Temporary Provisional (TPV). This is not a permanent appointment. A provisional appointee must participate and succeed in a Civil Service examination for this classification and be selected through an open competitive process to be considered for permanent appointment. Provisional appointments may not exceed three (3) years.

San Francisco Public Works (Public Works) has a far-reaching portfolio with a $453 million annual operating budget, an active capital portfolio that exceeds $3 billion and a workforce of 1,700-plus employees. The department operates around the clock, touching every neighborhood in San Francisco. The staff designs and manages the construction of civic buildings and streets; cleans and greens the right of way; maintains civic buildings; manages multi-million-dollar bond programs; trains people for jobs; keeps the right of way free of hazards; paves the roads; repairs bridges and public stairways; expands accessibility; and works at the forefront addressing some of San Francisco’s biggest challenges. With a mission to enhance the quality of life in San Francisco for residents, visitors and business owners, Public Works is committed to providing outstanding public service through an equity lens.

Please visit the “About Us” section of our website at https://www.sfpublicworks.org/about to learn more about the department’s core values, Racial Equity Initiative, leadership team, history, budget and more.

Public Works currently has a vacancy for a Project Management Office (PMO) Manager within the Information Technology Division.

The Information Technology Division designs, programs, operates and maintains all department-wide automated information systems and equipment. Services include process analysis and planning; software development, configuration and implementation; network and hardware installation; technology operations; help desk and security; and software support and system compliance functions.

Role description

Under the direction of the Chief Information Officer (CIO), as the PMO Manager, you will manage an extensive portfolio of IT projects, including application modernization, cloud migration, capital project and construction management, financial management, enterprise assets management, regulation support, data management, collaboration improvements, and service management. 

You will lead IT teams engaged in a wide range of strategic technology initiatives from software development to infrastructure development. You will be steering the execution of these initiatives from conception to realization.

You will also implement IT policies, procedures, and best practices to establish and uphold project management standards across the organization, oversee project’s alignment with scope, timelines, and budget, and focus on maintaining the quality and integrity of project outcomes while preemptively addressing potential bottlenecks and risks.

Important and Essential Duties:

As the PMO Manager, your duties may include but are not limited to the following:

• Acting as the bridge between business and technical teams for IT projects, ensuring smooth communication and collaboration.
• Developing comprehensive project reports and performance metrics for leadership, offering clear insights into project progress.
• Proactively communicate project plans, status updates, change requests, issues, and risks to project teams, sponsors, and IT leadership.
• Escalating project issues when necessary, ensuring timely delivery within budget, and implementing documented risk mitigation strategies.
• Fostering a project-management-oriented culture through active facilitation of project management among PMO stakeholders and department leadership.
• Providing hands-on management for selected projects, guiding teams to deliver successful outcomes.
• Developing, documenting, and enforcing a formal intake process for assessing project opportunities.
• Creating a comprehensive program and projecting governance structure to ensure alignment and oversight.
• Crafting cross-functional program plans, tracking progress, addressing deviations, and keeping stakeholders informed.
• Defining a strategy for continuous improvement, including portfolio management tools, templates, and program/project key performance indicators (KPIs).
• Ensuring project priorities are in sync with the department's strategic plan, maintaining focus on broader organizational goals.
• Developing resource capacity planning, analysis, and forecasting to ensure optimal resource allocation.
• Designing and managing widely adopted program/project standards through practical training, including best practices, procedures, quality objectives, lessons learned, and change management methods.
• Maintaining integrated project schedules for accurate project and portfolio analysis.
• Coordinating with finance and cross-functional teams and overseeing project team budgeting, including resources and costs.
• Communicating, documenting, and archiving project team activities and decisions as the primary contact for project-related information.
• Ensuring sustained high performance within the team by leveraging best practices in team management and proactive communication strategies.
• Staying updated on emerging trends and developments in the project management field.

How to qualify

MINIMUM QUALIFICATIONS

Education:
An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Experience:
Seven (7) years of experience in system administration, information systems development, maintenance and support, or information technology project management, including two (2) years of supervisory experience.

Substitution:
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

SUPPLEMENTAL INFORMATION:
Essential duties require the following physical skills and work requirements: May require sufficient strength and coordination for lifting, pushing, pulling and/or carrying the weight of computer equipment. Requires bending, stooping and/or crawling in order to install or repair computer or printer cables. Requires hand/eye coordination for semi-skilled movements, such as taking apart casings, installing parts and reconnecting computers, and keyboard use. Involves extensive VDT exposure.

Desirable Qualifications
The stated desirable qualifications may be used to identify candidates advancing to the interview process and/or to identify job finalist(s) at the end of the selection process when referred for hiring.

• Leadership experience in handling large-scale IT projects in a sizeable organization.
• Demonstrated experience in successfully managing application development projects.
• Hands-on experience in research, design, development, acquisition, and implementation of commercial solutions.
• Possession of Current Project Management Professional (PMP) Certificate.
• Demonstrated expertise in full-cycle Program/Portfolio Management.
• Familiarity with construction, financial systems, GIS, work order management, assets management, operations, and infrastructure maintenance.
•  Knowledge of software development dynamics and project management methodologies (PMI PMBOK, PRINCE2, agile).
• Experience with project financials, drafting RFPs, evaluating vendors, and supervising consultants.
• Background in enterprise change management and adept at collaborative work in a matrix environment.

Verification:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/information-about-hiring-process#verification

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. 

Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Procedures:
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

The selection process will include an evaluation of applications in relation to minimum requirements. Depending on the number of applicants, the department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the department will move forward in the recruitment process.

Minimum Qualification Supplemental Questionnaire (MQSQ):
Candidates may be required to complete an MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Applicants who meet the minimum qualifications are not guaranteed advancement through all of the steps in the selection procedure.

What else should I know?

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

Statement on Diversity, Equity, and Inclusion: At the City and County of San Francisco, we share a commitment to a diverse, inclusive and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the analyst, Eric Chan, at eric.k.chan@sfdpw.org.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.