Career Opportunity

Library Page (3602) - San Francisco Public Library (C00272)

Recruitment: REF43315Z

Published: August 07, 2024

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About:

*Clerically amended on August 7, 2024 to add information regarding falsifying information.

THIS IS A CITYWIDE EXAM

San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.

• Application Opening: August 6, 2024
• Application Deadline: August 13, 2024
• Compensation Range: $58,032 to $70,486
• Recruitment ID: CBT-3602-C0027

Role description

Under immediate supervision, class 3602 Library Page performs simple clerical and light physical tasks in the main and branch libraries. Examples of the essential functions of this class include but are not limited to:

• Shelving and sorting books and other library materials according to the Dewey Decimal or other library classification system, by alphabetical, chronological, or subject order;
• Scanning barcodes, stamping, security taping, labeling, reinforcing bindings;
• Performing minor book repair by replacing mylar covers, barcodes, and spine labels;
• Performing basic services within the Integrated Library Systems (ILS) software to create and access customer accounts and performing tasks such as, library applications processing, verification of application information, check/in – check/out of physical and digital materials;
• Locating and retrieving books and other materials as directed;
• Monitoring and maintaining shelves; maintaining reading areas, library collections, and shelving and storage areas in a clean and orderly manner; shifting and rearranging materials;
• Sorting and routing daily mail;
• Unpacking deliveries of materials and entering invoice information into the ILS;
• Answering and screening phone calls and emails;
• Providing information in person, by phone, or email to other staff and/or the public regarding library services or facilities;
• Using office machines and computers, and maintaining personal library email account;
• Performing physical processing of library materials; picking up and delivering library materials and transporting them between departments;
• May include additional duties as assigned.

How to qualify

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications. 

These minimum qualifications establish the education, training, experience, special skills, and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education: High school diploma or equivalent (GED or High School Proficiency Examination)

OR

Experience: Six (6) months (1000 hours) of clerical or customer service experience.

Substitution: Completion of an approved City and County of San Francisco Clerical Administrative training program (as designated on the job announcement) may substitute for the required education or required experience. 

Condition of Employment:  
In addition to the minimum qualifications listed above, applicants who are selected for a position must meet the following conditions:

1.    Ability to lift boxes/bins weighing up to 30 lbs.
2.    Ability to move loaded carts weighing up to 250 lbs.

Nature of Work:  
Physical Requirements:  
Positions in this classification include the ability to sustain physical effort involving considerable amounts of pushing and pulling library book carts and other library equipment, packing and unpacking library materials, standing, bending, squatting, kneeling, lifting, and twisting to perform duties associated with daily tasks.

Some positions may require the ability to lift and/or move with assistance objects weighing up to 50 lbs. or more.  

Notes:  
Some positions in this class are subject to irregular work schedules and may require evening and/or weekend work; and require constant public contact. Positions in this classification may be required to work at various locations within the Library system.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.”

Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

SELECTION PROCEDURES:
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying)
Candidates will be prompted to complete a Minimum Qualifications Supplemental Questionnaire (MQSQ) as part of the online employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience, and training. The Minimum Qualifications Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

Multiple Choice Examination (Weight: 100%):
Candidates meeting the minimum qualifications will be invited to participate in the online Library Page Exam. Candidates will be sent a web link via email that will allow them to take the online Library Page Exam to measure the knowledge, skills, and abilities in job-related areas which may include but are not limited to: knowledge of library systems; knowledge of principles and processes for providing customer/patron services; ability to interact respectfully, effectively, and courteously with staff, library users, and the public, including the ability to promote a welcoming environment and establish and maintain cooperative working relationships with individuals, co-workers, and others; ability to read and follow written instructions, including the ability to understand and comprehend written material; ability to listen and effectively elicit information, including the ability to follow verbal instructions; ability to plan, organize, and complete assigned work in a timely manner, within a dynamic setting with rapidly changing priorities; ability to maintain filing and tracking systems; ability to use a computerized data system to access, create, update, and maintain computer files using word processing, databases, spreadsheets, email, and library-related software programs; ability to sort and file in alphabetical, numerical, and chronological order; ability to speak and communicate clearly, concisely, and effectively; and ability to compose simple memos and complete incident reports.

This computer-administered test can be taken at home or at a time and location of one’s convenience, but only within the time period specified on the test notification. Candidates must have access to a computer and reliable internet connection to participate in this exam.

This is a standardized examination and, therefore, test questions and test answers are not available for public inspection or review.

Score Banking: The score that you achieve on the examination shall be valid and "banked" for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take this test again should you apply and be found eligible for a future announcement for which this particular test is used. If the test for this future announcement is held within 12 months of the date of this examination, your score will be automatically applied to that announcement. However, after 12 months, you have the option to either (a) apply your test score to the other announcement or (b) re-take the test. Re-testing is permitted no sooner than 12 months from the date of the examination and only in association with your eligibility for another announcement for which this test is used. Please note that, should you re-test, your re-test score would become your official score going forward since it is the most recent (even if it turns out to be lower than your original score).

The duration of the eligible list resulting from this examination process will be of 12 months, and may be extended with the approval of the Human Resources Director.

Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores, and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

What else should I know?

Terms of Announcement and Appeal Rights:  Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at https://careers.sf.gov/.] The terms of this announcement may be appealed under Civil Service Rule 110.4.  Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement.  Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at https://sf.gov/departments/civil-service-commission.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Submit your application through this job ad. Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst, Jennifer Bushman at Jennifer.Bushman@sfgov.org.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.