Career Opportunity

IS Business Analyst - Principal - SF Municipal Transportation Agency - (1054) - (148969)

Recruitment: RTF0148968-01146819

Published: September 12, 2024

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About:

This is a Position-Based Test conducted in accordance with CSC Rule 411A.

Application Opening: September 12, 2024
Deadline to Apply: Apply Immediately. Application filing will be open at least through September 25, 2024, and will close any time thereafter.

Division: Finance and Information Technology
Section/Unit: Technology Solutions and Integration
Work Location: 1 South Van Ness Ave. San Francisco, CA 94107
Work Hours: Monday – Friday, 8:00 AM - 5:00 PM

The SFMTA, a department of the City and County of San Francisco, oversees Muni (the historic Municipal Railway), parking and traffic, bicycling, walking and taxis. Over one million people get around San Francisco and rely on us to ensure safe and reliable travel.

Our Vision: Excellent transportation choices for San Francisco.

Our Mission: We connect San Francisco through a safe, equitable, and sustainable transportation system.

Role description

Technology is at the core of the San Francisco Municipal Transportation Agency’s (SFMTAs) mission and its future. We continue to modernize and support our transportation systems, implementing, integrating digital systems and data at a rapid pace. The System Integration for Intelligent Transportation Systems (SIITS) team is looking for a Principal Business Analyst with demonstrated initiative, drive, leadership, communication, and interpersonal skills to join our team.

Under the direction of the Technical Program Manager, the Principal Business Analyst will be supporting the operating and capital improvement projects in the Technology Solutions and Integration portfolio. Projects vary from technology state-of-good repair to new features and functionality for ITS (Intelligent Transportation Systems) systems.

EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES:
According to Civil Service Commission Rule 409, the duties specified below are representative of the range of duties assigned to this job code and are not intended to be an inclusive list.

1. Optimizes system designs through review and analysis of user needs.
2. Identifies gaps in business processes by documenting the process flow and working with the business partner.
3. Identifies opportunities for improvements in business processes through automation; makes recommendations for new procedures and applications.
4. Analyzes the feasibility of and develops requirements for new systems and enhancements to existing systems; prepares cost estimates and schedules for modifications; sets scope, boundaries and objectives for system functions and interfaces based on departmental needs.
5. Works with the appropriate technology team(s) to design, develop and implement new systems to support departmental activities.
6. Defines system requirements, conceptual and build designs, test and debug systems and processes, and train users on new applications.
7. Provides advice on the functionality of new programs and compatibility of modifications to ensure user needs are met.
8. Evaluates software and hardware products on multiple platforms; makes recommendations for compatibility based on user requirements and systems analysis.
9. Provides analysis and technical support for highly complex systems; troubleshoots systems problems; defines and implements solutions.
10. Supports and maintains highly technical systems or networks; analyzes and evaluates systems for cost effective and efficient performance; recommends modifications.
11. Coordinates the efforts of analysts, engineers and operators in the implementation of projects spanning multiple systems, sites, and platforms.
12. Manages and monitors the progress of contractors and vendors; resolve problems.
13. Acts as a liaison between business units and the Technology team.
14. Performs related duties as assigned.

Please note that incumbents in this classification may be required to perform duties as listed in the class specifications: https://careers.sf.gov/classifications/?classCode=1054&setId=COMMN

How to qualify

Education
An associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field]; AND

Experience
Five (5) years in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.

Substitution
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field.

Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications. 

Desirable Qualifications
The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

• Knowledge and Experience in the Transportation Industry
• At least three (3) years’ experience in IT Project Management
• Effective communication and leadership skills
• Excellent problem-solving and analytical skills
• Training and experience in Business Process Modeling

SELECTION PROCEDURE:
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following.

Training and Experience Evaluation (Weight: 100%):
Candidates deemed qualified will be sent a link to the Supplemental Questionnaire via email. The Supplemental Questionnaire is designed to measure knowledge, skills and/or abilities in job-related areas which includes but not limited to: knowledge of software development and programming; knowledge of system maintenance and development; knowledge of project and program management; knowledge of technical writing; knowledge of training and development; ability to lead and manage; ability to analyze and problem solve; ability to organize and plan; technical execution and reporting ability; communication skills, and human relations ability.

It is important that the information provided on the supplemental application be accurate and complete. All statements made on the application materials are subject to verification.

Candidates must achieve a passing score in order to be placed on the eligible list/score report.

What else should I know?

Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Director of Transportation or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 12 months and may be extended with the approval of the Director of Transportation.

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2023-24.pdf

Terms of Announcement and Appeal Rights:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by posting the correction on the Department of Human Resources website at Careers with Purpose | City and County of San Francisco (sf.gov)

The terms of this announcement may be appealed under Civil Service Rule 411A.36.1. The standard for the review of such appeals is “abuse of discretion” or “no rational basis” for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Director of Transportation. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within 5 business days of the announcement issuance date.

Additional Information Regarding Employment with the San Francisco Municipal Transportation Agency:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview 
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams 
• Right to Work
• Copies of Application Documents
• Diversity Statement
• SFMTA Employee Wellness Program

How to Apply

Applications for City and County of San Francisco jobs are only accepted through an online process.

1. Visit Careers with Purpose | City and County of San Francisco (sf.gov)
2. Type "1054" in to the "Search by class or keyword" field.
3. Click the link to open the Job Announcement.
4. Select the “Apply Now” button and follow instructions on the screen.

Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information: If you have any questions regarding the exam process, please contact the exam analyst, Maggie.lau@sfmta.com. ML | PBT-1054-148969| CPE

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.