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Career Opportunity

Program Manager - Family and Children’s Services - San Francisco Human Services Agency (0923) (149227)

Recruitment: RTF0149226-01102247

Published: September 30, 2024

Contact:

Katrina Navarro - katrina.navarro@sfgov.org

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Department: Human Services Agency
Job class: 0923-Manager II
Starting salary range: $139,594.00 - $178,178.00 (Range A)
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Position Based Test
Rule: Rule of the List What does this mean?
List type: Combined Promotive and Entrance
 

About:

AMENDED AND EXTENDED FOR INFORMATIONAL PURPOSES ONLY 

This announcement has been amended and extended to reflect changes with the Job Announcement deadline. Applicants who previously submitted an application for this recruitment PBT-0923-149227 need not reapply and will be included in the applicant pool. Announcement was also clerically amended to reflect the certification rule.

9/30/2024: Extended application deadline to October 7, 2024

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

Who We Are

At the San Francisco Human Services Agency (HSA), we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential.  We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

Our Commitment to Racial Equity

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.

Role description

The Program manager will oversee and coordinate the day-to-day workflow of the Family & Children’s Services Resource Family Approval Program and Family Finding Program.  With a goal of meeting Program requirements set forth by State and City laws and requirements, the Program Manager works as a conduit of information between the Program Director, Supervisors, and staff. In addition to managing the day-to-day workflow, this manager position will regularly report updates to the Program Director. This position will require on-call rotations with other managers after-hours and on weekends.

ESSENTIAL DUTIES AND FUNCTIONS

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list; this position may include additional duties as assigned.

  1. Manage the day-to-day workflow of an FCS Program by providing oversight to supervisors.                                   
  2. Act as a point-person for supervisors, analysts or other staff to go to when they have questions or when higher-level decisions need to be made; provide tools and resources for staff to successfully perform tasks and duties.
  3. Manage, oversee and/or implement planning activities at an FCS Program at a level which will frame contract development and contract management.
  4. Oversee and manage all personnel issues by counseling, coaching, mentoring, disciplining staff to ensure employees' performance levels are acceptable and employees are held accountable.
  5. Provide regular update reports to the Program Director in order to communicate information between Program Director and staff. The position requires communication via regular meetings with staff to share important information to facilitate effective operation of the Program.
  6. Manage and oversee the implementation of policy and procedures. Verify and ensure staff are following appropriate policy and procedures.
  7. Attend community, City, State, Federal meetings as needed to share and/or gather information for Program; some meetings may be held out-of-state, over weekend hours, and/or after traditional workhours.
  8. Respond to, manage, and resolve internal or external complaints. Internal complaints may include work-related issues between staff and supervisors. External complaints may include complaints from youth, families, or caregivers pertaining to the process, bias, and service provided by staff.
  9. Develop and disseminate new programs and measures for outcomes and accountability.
  10. Develop data reports about compliance and outcome, analyze and discuss these reports, have the ability to report out.
  11. Regularly review and analyze existing data reports on compliance and outcomes.
  12. Lead discussions of data with staff and supervisors.
  13. Develop measures of performance as needed to promote good practice and outcomes.
  14. Design and implement guidelines to improve services for children and families, ensuring high-quality service delivery. Provide oversight and accountability for contracted services as needed.
  15. Coordinate across HSA and with partner organizations to meet agency goals.
  16. Work with HR, personnel, and other departments to coordinate hiring, progressive discipline, and other personnel issues.
  17. Become the subject matter expert of RFA appeal hearings, Registered Sex Offender Investigation, subcommittee meetings, legal consults, SB354 

How to qualify

MINIMUM QUALIFICATIONS

1. Education: Possession of a Master’s Degree in Social Work from a school accredited by the Council on Social Work Education (CSWE); OR Master’s Degree from a two-year (2) counseling program from an accredited college or university. (Qualifying Master’s Degrees in counseling include Marriage and Family Therapy, Clinical Counseling, Mental Health Counseling, Addiction Counseling and Counseling Psychology that included a supervised field placement as part of the course curriculum).

AND

2. Experience: Three (3) years of verifiable professional experience providing direct services to clients in the field of child welfare or child welfare-related services.

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

**Please attach a copy your Master’s Degree diploma or transcripts. Unofficial transcripts are acceptable.**

**Applicants must meet the Minimum Qualification requirement by the final filing date unless otherwise noted.**

SPECIAL REQUIREMENTS:

  • Incumbents are required to work after standard work hours in the After Hours Program on a rotational basis, which includes nights and weekends.
  • A current copy of the driver’s license and a current Motor Vehicle Record (MVR) must be submitted prior to appointment. Applicants must possess a good driving record, defined as not having the driving privilege suspended, revoked or being placed on probation for cause involving the safe operation of a motor vehicle within the preceding three (3) years. Violations will be reviewed on an individual basis and may be cause for non-selection or disciplinary action if employed.
  • Must obtain high level of clearance through California Department of Justice – Head Custodian of Records.

DESIRABLE QUALIFICATIONS:

  • Two (2) years of supervising professionals that provide direct services to clients in the field of child welfare or child welfare-related services.

VERIFICATION OF EXPERIENCE AND/OR EDUCATION:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures:

Supplemental Questionnaire Examination (Weight: 100%):

Candidates who meet the Minimum Qualifications will be invited to complete the Supplemental Questionnaire Examination This exam is designed to measure knowledge, skills and/or abilities in job-related areas which may include but not be limited to: Technical Knowledge of the Principles and Practices of Family and Children's Services; Knowledge of Programs and Program Management Related to Family and Children's Services; Collaboration with Other Departments and Agencies, Problem-Solving Abilities, and Interpersonal Skills.

Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

A passing score must be achieved on the Supplemental Questionnaire Examination in order to continue in the selection process.

Candidate exam responses will be vetted as appropriate using AI use detection software. Evidence of use of AI, plagiarized answers, or falsified information in exam responses will be addressed in accordance with Civil Service Rules related to fraud and cheating.

The above test components are considered standardized and, therefore, test questions and answers are not available for public inspection or review.

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

What else should I know?

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of six (6) months, and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2023-24.pdf

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco

How to Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen 

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Katrina Navarro, by telephone at (415) 798-0490 or by email at Katrina.navarro@sfgov.org. 

All of your information will be kept confidential according to EEO guidelines.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment.  For details on how it is applicable to your employment, please click here.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.