Career Opportunity

Nurse Manager, Ambulatory (2322) - Department of Public Health 

Recruitment: RTF0153317-00106957

Published: January 17, 2025

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

About:

The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status.  

• Application Opening – January 17, 2025  
• Application Deadline – The application filing will close on or after February 2, 2025. 
• Salary: $191,438 – 278,642 Annually  
• Appointment Type: Permanent Civil Service 
• Recruitment ID: CBT-2322-153656

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of two main Divisions - the San Francisco Health Network and Population Health. The San Francisco Health Network is the City’s only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers. 

To apply please complete these two steps,

1. Complete this Training and Experience Exam
2. Submit an online application by clicking the “Apply Now” button and filling one out 

Application notes: 

• Our e-mail communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link.   
• Applicants may be contacted by email about this recruitment therefore, it is their responsibility to contact the Analyst if they update their email address.   
• Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.  

Role description

Population Health Division’s Sexually Transmitted Infection (STI) Prevention Program is accepting applications for a position in class 2322 Nurse Manager.  This position supervises nurses and health workers, and helps oversee clinical operations at San Francisco City Clinic, the municipal STI clinic. City Clinic diagnoses and treats sexually transmitted infections (STIs) and HIV. In addition, we have a high-volume biomedical HIV/STI prevention program, providing medication for post-exposure (PEP) and preexposure (PrEP) prophylaxis to prevent HIV infection, as well as doxycycline postexposure prophylaxis to prevent chlamydia, syphilis, and gonorrhea. We also offer women’s health services, partner services for persons diagnosed with HIV or syphilis, and learning opportunities for nursing and medical.  

Under the supervision of the STD Clinic Medical Director, the Nurse Manager is responsible for overall assessment, management, delivery, and evaluation of nursing care in our STI and HIV programs and collaborates with the management team in the planning, development, implementation, and evaluation of clinical program activities.   

The Nurse Manager, Ambulatory (2322) performs duties such as the following: 

• Manages and supervises the delivery of nursing care provided by the clinics and assists nursing staff in the provision of that care 
• Receives training in operation of high complexity lab so as to be able to provide backup when microbiologist is out 
• In partnership with other clinic managers, oversees clinic operations 
• Participates and collaborates with members of the administrative team to develop systems that facilitate safe, efficient, comprehensive and client-centered care, including LEAN quality improvement activities 
• Participates in staff meetings and STD administrative / management meetings 
• Serves as liaison between the STD clinic and nursing leadership within SFDPH / the health network 
• Coordinates hiring, provides supervision, coordinates assignments/scheduling, and completes performance appraisals for a multi-level and multi-cultural staff of registered nurses, licensed vocational nurses, health workers and public health aides 
• Identifies staff training needs and participates in planning, developing, evaluating and providing in-service trainings, including registration of phlebotomy training for health workers requiring certification 
• Develops, maintains, and updates nursing policies, procedures, and standards in compliance with Department and State guidelines 
• Assists with CQI activities related to EPIC  
• Build, open, block and revise EPIC Electronic Health Record appointment templates for all clinic clinical services  
• Oversees clinic compliance committee and ensures clinic is in compliance with federal, state and local polices for the following programs: 340b drug discount program; state 317 and vaccines for children program; Family PACT; and others 
• Maintains system for the ordering and inventory of medical supplies, pharmaceuticals, and vaccines 
• Maintains occupational health program for the screening of clinic employees for select communicable diseases and compliance of Departmental and Division programs, including but not limited to the Aerosolized Transmitted Disease (ATD) program and staff Injury and Illness Prevention (IIP) program. Ensures that all occupational injuries and illnesses are reported per departmental protocol  
• Coordinates with Occupational Safety and Health around workplace safety and ergonomic evaluations, including special equipment orders 
• Develops and maintains emergency response plan and coordinates dissemination of plan to program staff 
• Develops, maintains, and updates infection control and hazardous wastes policies and procedures in compliance with federal, state and Departmental standards 
• Evaluates critical incidents/unusual occurrences/patient safety issues, maintains system for receiving and responding to patient complaints and managing service recovery, and oversees an overall quality assurance program  
• Oversees system for responding to medical records requests 
• Promotes professionalism and professional development and serves as resource and nursing advocate 
• Provides direct care to patients at a minimum of 10%  
• Represents Clinic at internal and external meetings and events  

The Nurse Manager may perform other duties as assigned/required. 

How to qualify

Minimum Qualifications 

• Possession of a valid California Registered Nurse License
• Possession of a baccalaureate degree from an accredited college and/or university in Nursing, Nursing Administration or a closely related field
• Two (2) years (equivalent to 4,000 hours) of experience as a Registered Nurse in a general acute care hospital, ambulatory clinic, or community/public health setting
• Special Condition:12 months of Communicable Diseases Experience   

Substitution: 

• Two (2) years of additional experience as an Assistant Nurse Manager/Charge Nurse in a general acute care hospital (a hospital which provides 24-hour inpatient care, including the following basic services: Medical, Nursing, Surgical, Anesthesia, Laboratory, Radiology, Pharmacy and Dietary Services) may be substituted for the educational requirement. 

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.  

One-year fulltime employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine fulltime employment. 

DESIRABLE QUALIFICATIONS: 

The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.   

• Two (2) years experience, within the last five years, as a Registered Nurse in an ambulatory clinic in Public Health  
• One (1) year experience in a supervisory capacity 
• One (1) year experience working with patients with HIV and STDs  
• One (1) year experience working with patients with tuberculosis 
• Experience with LEAN QI 
• Experience with EPIC (both use of this EMR and experience with assisting with an EPIC build and Go-Live) 
• Demonstrates leadership ability 
• Excellent verbal and written communication skills 
• Experience providing direction and leadership in the delivery of nursing services 
• Knowledge and sensitivity to the health, ethnic and socio-economic factors affecting under-served at risk population (intravenous drug use, foreign born, HIV patients, homeless, non-intravenous drug users, men who have sex with men) 
• Critical thinking skills 
• Self-directed and innovative 
• Second language  

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.  

What else should I know?

Selection Procedures:  
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following. 

Training and Experience Evaluation: (Weight: 100%): 
Candidates that meet the minimum qualifications will be invited to participate in a Training and Experience Evaluation that is designed to measure the knowledge, skills, and abilities in job related areas that have been identified as critical for satisfactory performance in this position. 

The link to the training and experience evaluation will be emailed to the address listed on the candidate’s online application. Candidates will be required to respond to the training and experience evaluation in the time frame indicated and must submit the completed questionnaire as directed to have it evaluated. Responses cannot be changed once submitted. Candidates will be evaluated based on their responses. Candidates must achieve a passing score on the training and experience evaluation to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score. 

After the confidential eligible list is adopted the department may administer additional selection procedures to make a final hiring decision. 

Eligible List Duration: The list resulting from this examination process will be 6 months. 

 
Certification Rule for the eligible list resulting from this examination will be Rule of Ten Scores. 

Terms of Announcement and Appeal Rights: 
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at https://careers.sf.gov/. The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement.  

Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.   

Additional information regarding Employment with the City and County of San Francisco:  

• Information about the Hiring Process  
• Conviction History  
• Employee Benefits Overview  
• Equal Employment Opportunity  
• Disaster Service Workers 
• Reasonable Accommodation 
• Right to Work 
• Copies of Application Documents 
• Diversity Statement 
• Seniority Credit in Promotional Exams  

If you have any questions regarding this recruitment or application process, please contact the analyst, Stephen Lee at stephen.j.lee@sfdph.org or (628) 271-6838.  

We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging. 

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.