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Career Opportunity

Deputy Director of Care Experience (0933 Manager V) - Department of Public Health

Recruitment: RTF0154354-01098179

Published: March 28, 2025

Contact:

Jerome Anabu - Jerome.Anabu@sfdph.org

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

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Department: Public Health
Job class: 0933-Manager V
Starting salary range: $176,878.00 - $225,758.00 (Range A)
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Position Based Test
Rule: Rule of the List
List type: Combined Promotive and Entrance
 

About:

The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status. 

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of multiple divisions - the San Francisco Health Network, Population Health, Behavioral Health Services, and Administration. The San Francisco Health Network is the City’s only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers. The Population Health Division (PHD) provides core public health services for the City and County of San Francisco: health protection, health promotion, disease and injury prevention, and disaster preparedness and response. Behavioral Health Services operates in conjunction with SFHN and provides a range of mental health and substance use treatment services.

Role description

The Deputy Director of Care Experience is responsible for overseeing programs and services within the San Francisco Health Network (SFHN) that ensure a comprehensive and consistent experience for patients, residents, clients, and their families. In this role, they will develop and implement data-driven frameworks to enhance the overall care experience. These efforts focus on key areas, including:

  • Care Experience Improvement
  • Grievances and Concerns
  • Spiritual Care
  • Workforce Experience
  • Volunteer Services
  • Equity

The Deputy Director of Care Experience (0933 Manager V) performs the following essential job functions:

  • Develops a comprehensive strategy to enhance care experience, aligning with organizational priorities and industry best practices.
  • Directs the operations of the Care Experience Improvement, Grievances and Concerns, Spiritual Care, Workforce Experience, Volunteer Services, and Equity programs, ensuring implementation of initiatives and service excellence.
  • Ensures compliance with healthcare regulations and accreditation standards, safeguarding patient rights and mitigating compliance risks.
  • Leads and supports the care experience team, fostering growth and professional development.
  • Collaborates with senior leadership, department heads, and community partners to integrate care experience goals into broader organizational strategies.
  • Leverages data and feedback to drive continuous improvement in care delivery. 

The Deputy Director of Care Experience (0933 Manager V) may perform other duties as assigned/required.

How to qualify

  1. Education: Bachelor’s degree from an accredited college or university; AND
  2. Experience: Five (5) years of professional experience in hospital or health system administration, operations, or patient experience, of which three (3) years include supervising professionals.

EDUCATION SUBSTITUTION: Additional qualifying experience as described above may substitute for the required degree on a year-for-year basis up to a maximum of two (2) years. One year is equivalent to thirty (30) semester or forty-five (45) quarter units.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

One-year fulltime employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week).

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.

Selection Procedures:
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Supplemental Questionnaire (SQ) Examination (Weight: 100%)
Candidates that meet the minimum qualifications will be invited to participate in a Supplemental Questionnaire (SQ) examination that is designed to measure the knowledge, skills, and abilities in job related areas which may include but not be limited to: proficiency in developing and implementing strategic plans to improve care experience in alignment with organizational goals and industry best practices; strong interpersonal skills and ability to foster collaboration and engagement among diverse stakeholders; ability to provide visionary leadership, inspire teams, and drive organizational change through effective management and guidance.

Candidates must achieve a passing score on the Supplemental Questionnaire exam to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score.

Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

What else should I know?

Certification
The certification rule for the eligible list resulting from this examination will be the Rule of the List.

Eligible List/Score Report:
Once you pass the exam, you will be placed onto an eligible list and given a score and a rank. For more information, visit https://careers.sf.gov/knowledge/process/

The duration of the eligible list resulting from this examination process will be six months and may be extended with the approval of the Human Resources Director.

How to apply:
Applications for City and County of San Francisco jobs are only accepted online at https://careers.sf.gov.

Our e-mail communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link.

Applicants may be contacted by email about this recruitment. Please consider using a personal email address that you check regularly rather than a work or school account.

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Terms of Announcement and Appeal Rights:
This is a Position Based Test (PBT) administered in accordance with Civil Service Rule 111A.

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date. 

Additional information regarding Employment with the City and County of San Francisco: 

If you have any questions regarding this recruitment or application process, please contact the analyst Jerome Anabu at Jerome.Anabu@sfdph.org or (628) 271-6813. 

We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.