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Career Opportunity

Shelter Health Director (0932 Manager IV) - Department of Public Health

Recruitment: RTF0156587-01157998

Published: April 25, 2025

Contact:

Jerome Anabu - Jerome.Anabu@sfdph.org

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

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Department: Public Health
Job class: 0932-Manager IV
Starting salary range: $164,034.00 - $209,300.00 (Range A)
Role type: Temporary Exempt What does this mean?
Hours: Full-time
 

About:

The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status. 

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of multiple divisions - the San Francisco Health Network, Population Health, Behavioral Health Services, and Administration. The San Francisco Health Network is the City’s only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers. The Population Health Division (PHD) provides core public health services for the City and County of San Francisco: health protection, health promotion, disease and injury prevention, and disaster preparedness and response. Behavioral Health Services operates in conjunction with SFHN and provides a range of mental health and substance use treatment services.

Role description

This position is responsible for leading the San Francisco Department of Public Health’s (DPH) Shelter Health Team – a muti-disciplinary team that provides trauma-informed behavioral health and medical care, engagement, and community-based therapeutic interventions to promote healing, wellness, and positive community participation for shelter guests. 

Shelter Health Teams will operate on-site at designated shelters, providing time-limited, targeted interventions to diagnose and address urgent care needs, including communicable disease outbreaks, and to stabilize chronic physical and behavioral health needs. These teams will coordinate closely with other parts of the Department of Public Health, as well as with other City departments – particularly the Department of Homelessness and Supportive Housing – and contracted community-based shelter operators to support the health of shelter guests. 

In addition to providing strategic and operational leadership, this position will engage extensively with City department partners, elected officials, and community stakeholders. The ideal candidate will bring strong leadership, management, clinical, and operational expertise, along with political acumen and effective communication skills. 

The Shelter Health Director (0932 Manager IV) performs the following essential job functions:

  • Provides high-level strategic oversight of the Department’s shelter health response efforts in partnership with DPH leaders.
  • Manages the day-to-day operations of the Shelter Health Team, ensuring alignment with key objectives and outcomes.
  • Supports the development of evidence-based “enhanced services shelter” models, including robust on-site individual and group behavioral health services. 
  • Provides direct supervision and guidance to a team of management and supervisory staff.
  • Develops and monitors key performance indicators (KPIs) to inform continuous improvement of service quality and outcomes.
  • Coordinates with City departments including the Department of Homelessness and Supportive Housing, Department of Emergency Management, Human Services Agency, San Francisco Police Department, San Francisco Fire Department, and Department of Public Works regarding shelter guests and shelter facilities.
  • Engages with elected officials, City department leadership, and community members to share updates and respond to concerns related to SFDPH Shelter Health activities.
  • Identifies, escalates, and contributes to resolving barriers that impact shelter guests’ access to community-based health and behavioral health programs.
  • Develops systems for effective data collection, prepares reports for operational use and program evaluation, and ensures compliance with requirements from Medi-Cal, grants, and other funding sources.
  • Prepares briefs, presentations, and other materials for policymakers and DPH leadership.
  • Oversees the development and implementation of workflows, processes, procedures, training, and professional development for Shelter Health Team staff.
  • Develops and oversees budgets, program spending, and personnel processes including hiring and other HR functions.
  • Oversees contractual relationships with service providers to ensure program goals are met.

The Shelter Health Director (0932 Manager IV) may perform other duties as assigned/required.

How to qualify

  1. Education: Bachelor’s degree from an accredited college or university; AND
  2. Experience: Five (5) years of verifiable professional experience in operations for programs serving people who have substance use and/or mental health challenges and/or who are experiencing homelessness, of which three (3) years must include supervising professionals rendering these services.

EDUCATION SUBSTITUTION: Additional qualifying experience as described above may substitute for the required degree on a year-for-year basis up to a maximum of two (2) years. One year is equivalent to thirty (30) semester or forty-five (45) quarter units.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

One-year fulltime employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week).

Desirable Qualifications:
The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring:

  • Experience working in a fast-paced ambulatory and field-based settings within urban, multicultural environments, serving people experiencing homelessness with complex medical and psychosocial needs.
  • Excellence in problem-solving, organization, and analytical thinking.
  • Experience developing and managing programs that deliver integrated health care services to People Experiencing Homelessness.
  • Strong sense of accountability, with the ability to manage multiple complex tasks simultaneously, maintain high attention to detail, and meet deadlines.
  • Excellent interpersonal, oral, and written communication skills; able to work both independently and collaboratively.
  • Ability to work respectfully and effectively with staff from diverse social, economic, and professional backgrounds – especially those from non-clinical disciplines.
  • Background in a clinical discipline such as social work, health education, and/or significant experience with harm reduction and trauma-informed care.
  • Ability to build and maintain strong working relationships with a wide range of colleagues, staff, and community partners.
  • Prior training and/or direct work or community service experience with anti-racism, racial justice, and/or racial equity initiatives.
  • Sensitivity to and experience working with LGBTQ and gender-diverse individuals.
  • Previous experience or training with Healthcare for the Homeless models of care.
  • Experience with electronic health records (EHR), Medi-Cal documentation, and billing procedures.
  • Proficiency in Microsoft Office tools, including Excel, Teams, Word, Outlook, and PowerPoint.
  • Training and experience in designing, implementing, and evaluating quality improvement initiatives.
  • Lived experience in providing racially and culturally congruent services to diverse clients and communities. (“Lived experience” is defined as knowledge and experience gained through personal and professional involvement with a community, including interactions with friends, family, and/or acquaintances.) 

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.

What else should I know?

How to apply:
Applications for City and County of San Francisco jobs are only accepted online at https://careers.sf.gov.

Our e-mail communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link.

Applicants may be contacted by email about this recruitment. Please consider using a personal email address that you check regularly rather than a work or school account.

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Additional information regarding Employment with the City and County of San Francisco: 

If you have any questions regarding this recruitment or application process, please contact the analyst Jerome Anabu at Jerome.Anabu@sfdph.org or (628) 271-6813. 

We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.