Career Opportunity

3618 (C00366) LIBRARY TECHNICAL ASSISTANT II

Recruitment: REF56390W

Published: September 29, 2025

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

THIS IS A CITYWIDE EXAM
San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.
Specific information regarding this recruitment process is listed below:

• Application Opening: 9/29/2025
• Application Deadline: 10/13/25 (unpublishes at 12:01 AM)
• Salary Range   $95,264 to $115,830 (Click here for salary information: https://careers.sf.gov/classifications/?classCode=3618&setId=COMMN
• Recruitment ID:   CBT-3618-C00366
• Cert Rule - Rule of 10
• If you have any questions, please contact the exam analyst, Hana Mendoza at hana.mendoza@sfgov.org.

Role description

Important and Essential Duties:  According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Supervises subordinate personnel and coordinates their assignments to meet the needs of the department.
2. Processes orders, overdue accounts, library card applications, requests for library material, new books, additional copies, serials, and other library material.
3. Assists patrons in person, over the telephone and by correspondence regarding library policies, procedures and directional information; under supervision, assists patrons with routine questions and with the location of library material.
4. Searches for library materials; obtains information from bibliographies, files, records and other sources.
5. Does preliminary cataloging; makes proper entry of new serials; assigns Cutter numbers;
6. Files; assists in revising files; prepares and/or maintains various files and records; writes correspondence; types; receives and records money.
7. Writes or telephones vendors and publishers regarding invoices and claims; follows up on these communications as necessary.
8. Charges and discharges library material.
9. Assists in opening and closing the branch or department and in keeping it orderly and pleasant; assists in inventorying the collection; assists in checking shelves for proper placement of books and for books in need of repair.
10. Collaborates in the creation, preparation, and display of various reference materials and resources.
11. May assist in preparing an exhibit, display or other publicity material.
12. May create, maintain, and troubleshoot technical issues related to the Library's website, intranet, and other electronic media systems; create, prepare, and organize audio, video, images, and graphics.
13. May provide technical training to other Library staff.
14. Under the general supervision of a librarian, may be responsible for the day-to-day operations of a reading center.

How to qualify

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications. 

These Minimum Qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification:

 An A.A. degree from an accredited college or university with a major in Library Information Technology AND one (1) year of full-time verifiable experience in technical library work in the areas of technical services, circulation, cataloging and/or information services equivalent to the duties performed by class 3616 Library Technical Assistant I in the City and County of San Francisco.    OR

Completion of a Library Information Technology certificate program from an accredited college or university AND two (2) years of full-time verifiable experience in library work, at least one (1) year of which must have included technical library work in the areas of technical services, circulation, cataloging and/or information services, equivalent to the duties performed by class 3616 Library Technical Assistant I in the City and County of San Francisco.                                                                                                        OR

Three (3) years of full-time verifiable experience in library work, at least one (1) year of which must have included technical library work in the areas of technical services, circulation, cataloging and/or information services, equivalent to the duties performed by class 3616 Library Technical Assistant I in the City and County of San Francisco.

Special Conditions: Some positions in this class may require possession of bilingual skills. A language proficiency test may be administered prior to appointment to those positions. Employee may be required to push, pull and lift with assistance objects weighing fifty (50) pounds or more. Some positions in this class may require possession of a valid California Driver’s License.

The above minimum qualifications reflect special conditions associated with the position(s) to be filled. They may differ from the standard minimum qualifications associated with this class code. Note: Some positions in this class are subject to irregular work schedules and may require evening and/or weekend work; and require constant public contact. Positions in this classification may be required to work at various locations within the Library system.

VERIFICATION: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at:  https://careers.sf.gov/knowledge/experience-education/ 

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. We review your application, NOT your resume, so be sure to complete it fully and highlight your relevant experience. Incomplete or improperly completed applications may result in ineligibility, disqualification, or a lower score.

What else should I know?

SELECTION PROCEDURES:
Application and Preliminary Questionnaire - Complete the application and preliminary questionnaire thoroughly to avoid disqualification. After you complete the application, you will be prompted to complete the preliminary questionnaire.
Candidates that meet the minimum qualifications will be invited to participate in an assessment process designed to measure their knowledge, skills and/or abilities relevant to the class.
I. Library Technical Assistant Core Multiple Choice Examination (Weight 80%): This is written multiple-choice examination designed to measure knowledge in job-related areas which may include but not be limited to: library working procedures, reference aids, and terminology; library databases and computer software applications; general office procedures; and the role of public and school libraries in the community.
In addition to knowledge, the exam will also assess candidates' abilities and skills in job-related areas which may include but not be limited to: supervise and lead the work of others; communicate clearly orally and in writing; attention to detail and accuracy; operate basic office equipment such as computers, peripherals, and telephones; learn and provide training and support for software, hardware, and other electronic media; problem solve; multitask and manage deadlines; interact courteously and effectively with library patrons and staff; read, review, write, and understand information such as forms, documents, instructions, and/or reports in English; ability to understand, give, and follow oral instructions in English
II. Basic Supervisory Exam (BSE) (Weight 20%): This is written multiple-choice examination designed to measure knowledge in job-related areas which may include but not be limited to: various supervisory practices and procedures (e.g. directing, counseling, guiding, evaluating, motivating, disciplining, developing and training subordinates, delegation, etc.) as well as customer service and reading comprehension.
Both these multiple-choice exams will be administered on a computer format. This is a standardized multiple-choice examination. In accordance with Civil Service Rule 111.11.4, inspection privileges do not apply to the questions and answers in this examination.
Candidates must receive passing scores on both the Core Multiple Choice and BSE exams to be placed on the resulting eligible list. The hiring department may administer additional position-specific selection procedures to make final hiring decisions. If candidate also apply to and meet the minimum qualifications for 3616 Library Technical Assistant I (C00365) recruitment, they will only be scheduled once for the Core examination.
WHERE TO APPLY: All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit https://careers.sf.gov/ to begin your application process. No other methods of application will be accepted.
Note: Please ensure the information on your application is accurate. The name of your application must match your legal ID for verification purposes. If you use a preferred first name, you may include it in parentheses, or example: Samuel (Sam) Jackson. Your email address should be consistent across all jobs you apply to on our website. Use a personal and not a shared email address to prevent submission your application issues. Upon successful submission, applicants will receive a confirmation email from notification@smartrecruiters.com. Keep this email for your records. If you do not receive it, your application was not submitted successfully. Computers are available for the public to file online applications in the lobby of the Dept. of Human Resources. Also, candidate should retain a copy of the recruitment announcement for future reference (List ID: CBT-3618-C00366)
Important Email Contact Information: Applicants may be contacted by email about this recruitment and, therefore, it is your responsibility to ensure that your registered email address is accurate and kept up-to-date. Also, applicants must ensure that emails from CCSF are not blocked on your computer by a spam filter. Applicants should add our emails to your contacts to avoid delays in updates: SFHR Email Extensions
Banked Score: The score that you achieve on this examination shall be valid and "banked" for three years, starting from the date you take the examination. This means that, during this three-year time period, you will not be required to take this test again should you apply and be found eligible for a future announcement for which one or both of these particular tests (Library Technical Assistant, Basic Supervisory Exam) are used. If the test for a future announcement is held within 1 year of the date of this examination, your score will be automatically applied to that announcement. However, after 1 year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the test. Re-testing is permitted no sooner than twelve months from the date you last took the examination and only in association with your eligibility for another announcement for which this test is used. Please note that, should you re-test, your re-test score would become your official score going forward since it is the most recent. If the exam is modified, your “banked” scores may no longer be valid. In such circumstance, candidates with “banked” scores would be required to re-take the exam sooner than the three-year period specified above.
Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores, and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be 12 months and may be extended with the approval of the Human Resources Director.
Terms of Announcement and Appeal Rights:   Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at https://careers.sf.gov/.] The terms of this announcement may be appealed under Civil Service Rule 110.4.  Such appeals must be submitted in writing to HANA MENDOZA, EXAMS SENIOR HR ANALYST at the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement.   
Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams
• Right to Work
• Copies of Application Documents
• Diversity Statement

Civil Service Commission rules for the City and County of San Francisco specify announcement, application and examination policies and procedures, including applicant appeal rights. They can be found on the Civil Service Commission website at: https://sf.gov/departments/civil-service-commission.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.